Emergency Communications Specialist — Public Safety Dispatch

Public Safety Dispatch Network; Flower Mound (TX); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance resources

Professional development

Job summary

Public Safety Dispatch Network seeks qualified dispatchers to join our team in Mound, TX. The role involves processing emergency and nonemergency requests, verifying locations, and prioritizing incidents while operating CAD, radio, mapping, and telephone systems. Training will cover agency procedures and information security.

The position requires a high school diploma and strong typing, listening, and communication skills, with shifts that may include nights, weekends, and holidays as needed.

Qualifications

• High school diploma or equivalent.
• Accurate typing, active listening, and clear communication.
• Ability to switch between tasks in a high‑volume environment.
• Certifications depend on services and jurisdiction.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate CAD, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.

Skills

Typing proficiency

Active listening

Clear communication

Multi-tasking

Education

High school diploma

Tools

CAD software

Telephone systems

Mapping systems

Radio systems

Job description

Public Safety Dispatch Network seeks qualified dispatchers to join our team in Mound, TX. The role involves processing emergency and nonemergency requests, verifying locations, and prioritizing incidents while operating CAD, radio, mapping, and telephone systems. Training will cover agency procedures and information security.

The position requires a high school diploma and strong typing, listening, and communication skills, with shifts that may include nights, weekends, and holidays as needed.