Emergency Communications Dispatcher

National Police; Dothan (AL); On-site; USD 45,000 - 72,000; Full time

Job summary

National Police in Dothan, AL is seeking a Public Safety Dispatcher to answer emergency and non-emergency calls and to dispatch personnel. You will classify calls, provide EMS instructions, and coordinate with multiple agencies using CAD, radios, and mapping tools.

Required are a high school diploma, 19+ years old, 2 years dispatcher experience (or 1 year with City of Dothan), and APCO PST1 and CPR certifications with NCIC/ACJIC access. PSAP training in relevant systems preferred.

Qualifications

• High School Diploma or GED required.
• At least 19 years of age.
• Two years of dispatcher experience or one year in the City of Dothan Communications Officer progression.
• APCO PST1 certification (40 hours) or state equivalent.
• CPR certification (AHA/Red Cross) current.
• NCIC/ACJIC certification or equivalent.
• APCO EMD certification (32 hours + 12 hours recertification) preferred.
• APCO CTO certification preferred.

Responsibilities

• Receives and screens incoming calls from public and agencies; prioritizes 911 calls.
• Determines and dispatches appropriate emergency personnel to locations; provides pre-arrival instructions.
• Handles non-emergency calls; forwards to proper department; processes after-hours complaints.
• Accesses ACJIC/NCIC; handles history, warrants and incident data per regulations.
• Maintains contact with field units; relays location changes and information requests.
• Operates radios, telephones, CAD, mapping, and other dispatch equipment.
• Coordinates with other agencies as needed; supports multi-agency responses.
• Monitors security cameras and non-emergency radios as required.

Education

High School Diploma or GED

Two years dispatcher experience or 1 year with City of Dothan Communications Officer progression

Tools

ACJIC/NCIC access

Job description

National Police in Dothan, AL is seeking a Public Safety Dispatcher to answer emergency and non-emergency calls and to dispatch personnel. You will classify calls, provide EMS instructions, and coordinate with multiple agencies using CAD, radios, and mapping tools.

Required are a high school diploma, 19+ years old, 2 years dispatcher experience (or 1 year with City of Dothan), and APCO PST1 and CPR certifications with NCIC/ACJIC access. PSAP training in relevant systems preferred.