Emergency Care Assistant

HTG-UK; City of Norwich (NY); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Market Leading Pay

Sick Pay after 12 months

Employee Assistance Programme

Increased holiday allowance

Refer a Friend £500

Pension Scheme

Fully Funded Training and Uniform

Career development and Employee of the

Job summary

HTG-UK in Norwich is seeking Emergency Care Assistants (FREC4) to join our team. You will deliver high-quality non-emergency patient transport, applying FREC4 knowledge to monitor patient conditions and respond to emergencies with professionalism.

The role requires flexibility to cover shifts, including weekends, and a commitment to safeguarding and patient confidentiality. Competitive hourly pay and benefits accompany dedicated training.

Qualifications

• FREC4 level or higher.

Responsibilities

• Deliver safe and effective patient care and make professional clinical judgements.
• Provide essential emergency interventions, including airway management and monitoring vital signs.
• Safely transport patients to and from treatment centres while ensuring comfort.
• Drive and maintain ambulance vehicles in line with safety protocols.
• Communicate effectively with patients and healthcare professionals, maintaining confidentiality.

Skills

FREC4 trained

Flexible shifts

Empathy

Communication

Job description

Exciting opportunities available for Emergency Care Assistants (FREC4) to join our team in Norwich

Who Are We?

At Health Transportation Group UK (HTG-UK), we are one of the UK’s leading providers of Non-Emergency Patient Transport, supporting thousands of vulnerable patients across the UK. We proudly serve the NHS, completing over 800,000 essential journeys every year.

We deliver services across a growing number of NHS contracts, including North East Lincolnshire, Mid and South Essex, Dorset, Cornwall & Isles of Scilly, Norfolk & Waveney, and Suffolk and North East Essex. With 22 operational bases and a dedicated team of over 1,200 passionate professionals, we provide safe, caring, and high-quality transport services nationwide.

What Can You Expect?

Step into a rewarding role as an Emergency Care Assistant, where every shift makes a real difference. You’ll be responsible for safely caring for and transporting non-emergency patients, along with their relatives and healthcare staff, using your training, expertise and the resources available to you. This role requires candidates to operate at First Responder Emergency Care Level 4 (FREC4) standard, so applicants must be able to demonstrate qualifications at FREC4 level or above. Beyond this, you'll draw on your FREC4 training to deliver high-quality non-emergency high dependency patient transport services, confidently monitoring patients conditions through clinical observation and responding to both life-threatening and non-life-threatening situations with professionalism and compassion.

It’s a role that requires patience, empathy and resilience as, whilst the role is incredibly rewarding, it can be physically and emotionally demanding. If you’re someone who thrives on connection, takes pride in doing things properly, and wants to be part of a team that lives our values, particularly Care, Respect and Social Value, we’d love to hear from you.

Summary Of Main Duties Include

Deliver safe and effective patient care, using your skills and training to make professional clinical judgements.

Provide essential emergency interventions, including airway management, AED use, oxygen administration and monitoring patients’ vital signs.

Safely transport patients to and from treatment centres, ensuring their comfort and wellbeing at all times.

Drive and maintain ambulance vehicles in line with legal requirements, company standards and safety protocols.

Communicate effectively with patients, colleagues and healthcare professionals to deliver high-quality care and maintain patient confidentiality.

This list is not exhaustive.

What’s In It For You?

Market Leading Pay - £15.00 per hour, with increased rates for agreed overtime

Contractual Sick Pay after 12 months service

Employee Assistance Programme delivered by the UK’s #1 EAP service- Health Assured

Increased holiday allowance for long service

Refer a Friend Earn up to £500 for each friend you bring on board

Pension Scheme

Fully Funded Training and Uniform Kick off your role with two weeks of training, enjoy ongoing mentorship, and receive a full uniform

Opportunities to grow and develop

Engaging Workplace Culture with regular company updates and Employee of the Month

Our Commitment to Safer Recruitment

Patient safety is our priority. To work for HTG-UK you will need:

Enhanced DBS check (Conducted during onboarding if successful)

Right to work in the UK

Full UK Manual Driving Licence

Satisfactory employment and character references

A satisfactory medical assessment

Successful candidates will also need to successfully complete a two-week mandatory training course on commencement of employment.

The Company’s Equal Opportunities policy affirms our commitment to ensure that no patient, employee or job applicant faces discrimination - whether directly or indirectly – based on gender, sexual orientation, age, marital status, responsibility for dependants, disability, religion, belief, colour, race, nationality, ethnic or national origin, trade union activity, social background, health status, or is disadvantaged by conditions or requirements which cannot be shown as justifiable.

Safeguarding

The organisation takes the issues of Safeguarding Children, Adults and addressing domestic violence very seriously and therefore all employees at HTG-UK are expected to:

Attend mandatory training on Safeguarding children and adults

Ensure they are familiar with their and the organisation’s requirements under relevant legislation

Adhere to all relevant national and local policies, procedures, and professional codes

Report any concerns to the appropriate authority

Maintaining professional boundaries as a Person in a Position of Trust (PiPoT)

We are Looking for Great People Who:Be FREC 4 trained and attend FREC4 refresher courses as required.Full flexibility to work shifts on any day of the week, including weekends.Are caring and compassionateHave good physical fitness for moving and handling patientsCommunicate clearly and kindly both in person and in writingFollow procedures and protect patient confidentialityStay calm under pressureAre reliable and punctualHave basic IT Knowledge

Proud member of the Disability Confident employer scheme

Emergency Care Assistant

Company: HTG-UK Salary: from £15 an hour Hours: Full-time Location: Norwich Working pattern: Field-based Job type: Permanent Posting date: 3 Nov 2026 Closing date: 12 Nov 2026

Summary

Exciting opportunities available for Emergency Care Assistants (FREC4) to join our team in Norwich

Who Are We?

At Health Transportation Group UK (HTG-UK), we are one of the UK’s leading providers of Non-Emergency Patient Transport, supporting thousands of vulnerable patients across the UK. We proudly serve the NHS, completing over 800,000 essential journeys every year.

We deliver services across a growing number of NHS contracts, including North East Lincolnshire, Mid and South Essex, Dorset, Cornwall & Isles of Scilly, Norfolk & Waveney, and Suffolk and North East Essex. With 22 operational bases and a dedicated team of over 1,200 passionate professionals, we provide safe, caring, and high-quality transport services nationwide.

What Can You Expect?

Step into a rewarding role as an Emergency Care Assistant, where every shift makes a real difference. You’ll be responsible for safely caring for and transporting non-emergency patients, along with their relatives and healthcare staff, using your training, expertise and the resources available to you. This role requires candidates to operate at First Responder Emergency Care Level 4 (FREC4) standard, so applicants must be able to demonstrate qualifications at FREC4 level or above. Beyond this, you'll draw on your FREC4 training to deliver high-quality non-emergency high dependency patient transport services, confidently monitoring patients conditions through clinical observation and responding to both life-threatening and non-life-threatening situations with professionalism and compassion.

It’s a role that requires patience, empathy and resilience as, whilst the role is incredibly rewarding, it can be physically and emotionally demanding. If you’re someone who thrives on connection, takes pride in doing things properly, and wants to be part of a team that lives our values, particularly Care, Respect and Social Value, we’d love to hear from you.

Summary Of Main Duties Include

Deliver safe and effective patient care, using your skills and training to make professional clinical judgements.

Provide essential emergency interventions, including airway management, AED use, oxygen administration and monitoring patients’ vital signs.

Safely transport patients to and from treatment centres, ensuring their comfort and wellbeing at all times.

Drive and maintain ambulance vehicles in line with legal requirements, company standards and safety protocols.

Communicate effectively with patients, colleagues and healthcare professionals to deliver high-quality care and maintain patient confidentiality.

This list is not exhaustive.

What’s In It For You?

Market Leading Pay - £15.00 per hour, with increased rates for agreed overtime

Contractual Sick Pay after 12 months service

Employee Assistance Programme delivered by the UK’s #1 EAP service- Health Assured

Increased holiday allowance for long service

Refer a Friend Earn up to £500 for each friend you bring on board

Pension Scheme

Fully Funded Training and Uniform Kick off your role with two weeks of training, enjoy ongoing mentorship, and receive a full uniform

Opportunities to grow and develop

Engaging Workplace Culture with regular company updates and Employee of the Month

Our Commitment to Safer Recruitment

Patient safety is our priority. To work for HTG-UK you will need:

Enhanced DBS check (Conducted during onboarding if successful)

Right to work in the UK

Full UK Manual Driving Licence

Satisfactory employment and character references

A satisfactory medical assessment

Successful candidates will also need to successfully complete a two-week mandatory training course on commencement of employment.

Equal Opportunities

The Company’s Equal Opportunities policy affirms our commitment to ensure that no patient, employee or job applicant faces discrimination - whether directly or indirectly – based on gender, sexual orientation, age, marital status, responsibility for dependants, disability, religion, belief, colour, race, nationality, ethnic or national origin, trade union activity, social background, health status, or is disadvantaged by conditions or requirements which cannot be shown as justifiable.

Safeguarding

The organisation takes the issues of Safeguarding Children, Adults and addressing domestic violence very seriously and therefore all employees at HTG-UK are expected to:

Attend mandatory training on Safeguarding children and adults

Ensure they are familiar with their and the organisation’s requirements under relevant legislation

Adhere to all relevant national and local policies, procedures, and professional codes

Report any concerns to the appropriate authority

Maintaining professional boundaries as a Person in a Position of Trust (PiPoT)

Essential requirements

We are Looking for Great People Who:Be FREC 4 trained and attend FREC4 refresher courses as required.Full flexibility to work shifts on any day of the week, including weekends.Are caring and compassionateHave good physical fitness for moving and handling patientsCommunicate clearly and kindly both in person and in writingFollow procedures and protect patient confidentialityStay calm under pressureAre reliable and punctualHave basic IT Knowledge

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.