Emergency CAD Specialist - 911 Dispatch Systems

New Hanover County; North Carolina; On-site; USD 56,000 - 76,000; Full time

Job summary

The New Hanover County 911 Center is seeking a CAD Coordinator to provide technical and operational support for the CAD system used to support emergency response operations. You will perform system maintenance, data management, and user/account/configuration tasks to ensure accurate call handling and reliable performance.

Qualifications include an Associate’s Degree in Criminal Justice or Information Systems and 3 years of experience installing and troubleshooting computer problems.

Qualifications

• Associate’s Degree in Criminal Justice, Information Systems, or related field.
• Three (3) years of experience installing and troubleshooting computer problems.

Responsibilities

• Perform day-to-day administration and maintenance of the CAD system that supports emergency response operations across multiple agencies.
• Ensure the accuracy, reliability, and integrity of CAD operational data to support effective call handling, resource deployment, and responder safety.
• Create, maintain, and manage CAD system user accounts, business records, roles, access rights and premise alerts in accordance with security, operational, and policy requirements.
• Configure, maintain, and manage agency resources within the CAD system, including personnel, units, apparatus, and associated attributes.
• Develop, maintain, and optimize response plans, run cards, and dispatch logic to support efficient and appropriate emergency response.
• Create, update, and manage nature codes, call types, and incident classification structures to ensure consistent and accurate incident handling.
• Maintain CAD mapping layers and geographic data used for location-based dispatching, situational awareness, and operational considerations such as road closures.
• Configure and maintain automatic notifications, alerts, and system workflows to support operational awareness and response coordination.
• Configure, maintain, and support PURVIS Automated Dispatch components and related CAD system functionality.
• Configure, maintain, and support ProQA and AQUA (Priority Dispatch) software to ensure accurate call interrogation and integration with CAD protocols.
• Work collaboratively with public safety agencies, communications staff, IT personnel, and County stakeholders to implement system updates and operational changes.
• Support operational data tracking, reporting, and quality assurance initiatives.
• Perform work with regular and predictable attendance consistently meeting the scheduling needs as required by the county.
• Perform work during emergency/disaster situations.
• Perform other duties of a similar nature or level.

Skills

CAD system administration

Data management

Security and access control

Education

Associate’s Degree in Criminal Justice or Information Systems

Tools

PURVIS Automated Dispatch

ProQA

AQUA Priority Dispatch

Job description

The New Hanover County 911 Center is seeking a CAD Coordinator to provide technical and operational support for the CAD system used to support emergency response operations. You will perform system maintenance, data management, and user/account/configuration tasks to ensure accurate call handling and reliable performance.

Qualifications include an Associate’s Degree in Criminal Justice or Information Systems and 3 years of experience installing and troubleshooting computer problems.