Emergency Animal Control Dispatcher

Denali Universal Services; Anchorage (AK); On-site; USD 42,000 - 56,000; Full time

Job summary

Anchorage Animal Care and Control in Anchorage, AK is seeking an on-site Dispatcher to receive and triage requests for animal control services and dispatch routine and emergency calls to Animal Control Officers. The role includes maintaining written and computer records of all requests and providing information to the public.

The ideal candidate will have a high school diploma, proficiency with Microsoft Office, and at least one year of dispatching or customer service experience.

Qualifications

• High school diploma or equivalent.
• Must be proficient with Microsoft Office programs.
• One year of dispatching and/or frontline customer service experience.
• Ability to firmly and calmly communicate in stressful situations.
• Excellent communication and listening skills.
• Ability to be efficient and productive in a fast-paced environment.
• Must be able to work independently within a team structure.
• Ability to handle confidential information in a secure, professional and discretionary manner.

Responsibilities

• Operate communication equipment to receive and prioritize requests for service from the general public, following existing guidelines.
• Determine officer availability and dispatch requests for service to Animal Control Officers (ACO) in the field.
• Maintain communication with ACOs in the field to ensure safety.
• Receive and record information from the public in a concise and courteous manner.
• Receive calls from an answering service via facsimile or email and transfer them to the computer and standard forms.
• Maintain a written dispatch log of all requests for service received.
• Maintain a supply of all forms used in dispatch.
• Be knowledgeable of animal control ordinances in order to educate the public.
• Engage with clients in a friendly and professional manner while actively listening to their concerns.
• Offer support and solutions to customers in accordance with the company’s customer service policies.
• Mail letters and informational pamphlets to animal owners advising them of complaints and possible code violations.
• Multi-task by receiving phone calls, entering data on computer, and talking to ACO’s on the radio.
• Be willing and able to work all shifts and schedules; changes to schedule may occur with short notice.
• Collaborate with the management team to stay updated on new products, services, and policies.

Skills

Customer service

Communication

Calm under pressure

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Anchorage Animal Care and Control in Anchorage, AK is seeking an on-site Dispatcher to receive and triage requests for animal control services and dispatch routine and emergency calls to Animal Control Officers. The role includes maintaining written and computer records of all requests and providing information to the public.

The ideal candidate will have a high school diploma, proficiency with Microsoft Office, and at least one year of dispatching or customer service experience.