EMEA AI Agent PM at Cresta - Career Growth in AI

Cresta; United States; Remote; USD 120.000 - 180.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision coverage

Parental leave

Home office setup budget

Monthly wellness stipend

20 days vacation

Zusammenfassung

Cresta is seeking an experienced Forward Deployed Product Manager, AI Agent, to create, deploy, and optimize AI Agents for enterprise customers. You will own customer outcomes, work with Forward Deployed Engineers, and partner with product and engineering to deliver high ROI.

As the first EMEA hire, you will shape standards, drive go-to-market efforts, and grow the team as Cresta scales, traveling to customer sites for workshops and deployments.

Qualifikationen

• 5+ years in Technology Consulting, Implementations, Product, or Customer Success roles.
• Hands-on work style with urgency and care.
• Experience leading complex deployments and managing senior stakeholders.
• Strong technical understanding and systems thinking.
• Comfortable with ambiguity in a dynamic startup environment.
• Passion for AI, automation, and shaping customer experience.

Aufgaben

• Own AI Agent outcomes for customers and define key metrics.
• Own the deployment lifecycle from scoping to post-go-live optimization.
• Design, build, test, and iterate on AI agents with engineering teams.
• Serve as the AI Agent SME for the EMEA sales cycle, including demos and solutioning.
• Lead customer relationships and be primary contact for AI Agent deployments.
• Facilitate workshops and design sessions with customer stakeholders.
• Collaborate with Forward Deployed Engineers to ensure smooth implementation.
• Improve playbooks for agent development and deployment.
• Build the forward deployed practice for EMEA and set regional standards.

Kenntnisse

AI Agent deployment

LLM products

Executive stakeholder mgmt

Cross-functional leadership

Jobbeschreibung

EMEA AI Agent PM at Cresta - Career Growth in AI — Remote

This is a rare "first hire" opportunity — you'll be building the EMEA forward deployed practice from scratch, which means outsized influence on team standards, processes, and culture. For ambitious PMs, this is a career-defining moment at a $270M+ funded AI startup with top-tier backers (a16z, Sequoia, Greylock).

• Hands-on AI Agent deployment and LLM-era product management — one of the most in-demand skills in 2024–2025.
• Enterprise customer success and executive-level stakeholder management.
• Cross-functional leadership bridging technical FDEs, sales, and product teams.
• Regional business development and go-to-market strategy for EMEA.

Green flags: Stanford AI Lab pedigree, CEO with Google Contact Center AI background, real enterprise clients (United Airlines, Marriott), and equity in a pre-IPO company. The "forward deployed" model (popularized by Palantir and scaled by AI-native companies) is a highly valued career track right now.

Watch for: No salary range is disclosed, which can be a negotiating disadvantage — benchmark against UK PM roles at Series B/C AI startups (typically £90k–£140k base + equity). The role demands significant travel and customer ownership, which suits growth-oriented candidates but may challenge those seeking work-life balance. Being the first EMEA hire means limited peer support initially.

Overall, this is a high-ceiling, high-effort role ideal for experienced PMs or consultants who want to be at the frontier of enterprise AI adoption.

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta's unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world's leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.

Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world's leading investors, including a16z, Greylock, and Sequoia. Cresta's leadership includes some of the leading minds in AI today. Our CEO, Ping Wu , founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.

Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.

About the Role

As our first EMEA Forward Deployed Product Manager, AI Agent, you will create, deploy, and optimize AI Agents that transform our customers' businesses and delight their customers. This highly cross-functional and customer-facing role blends product thinking, a nose for value, and project leadership with senior customer executives. At the end of the day, you own each AI Agent and the outcomes they drive for our customers, and you take that personally. You are a creative, pragmatic problem solver who thrives in fast-paced environments, rolls up your sleeves to build, and excels at turning ambiguity into execution.

In this role, you'll partner with Forward Deployed Engineers (FDEs) who will support the build, integrations, and optimization to make each AI Agent successful. You'll also work closely with product and engineering, providing a tight feedback loop and custom tooling that will shape the future of our platform. As the first hire in EMEA, you'll also play a key role in setting the standards for the role in the EMEA region and helping to grow the team as we scale.

What You'll Do

• Own AI Agent outcomes for our customers — defining and delivering on the metrics that move the needle, including finding additional automation opportunities that can provide even more value.
• Own the deployment lifecycle for AI Agents — from scoping and kickoff to launch and post-go-live optimization.
• Design, build, test, and iterate on AI agents in partnership with FDEs using Cresta's internal tools and the latest technologies to deliver the highest customer ROI.
• Serve as the AI Agent SME for the EMEA Sales cycle, partnering on demos, solutioning, and deal reviews to ensure technical feasibility, value articulation, and successful handoff to deployment.
• Lead customer relationships and act as the primary point of contact for AI Agent. Help customers move faster to ensure we can deliver quickly and effectively.
• Facilitate workshops and design sessions with customer stakeholders to align on agent use cases, workflows, and success criteria.
• Work closely with FDEs to ensure smooth implementation, build new capabilities as needed, and provide feedback and improvements to the broader platform.
• Improve playbooks for agent development and customer deployment.
• Build the forward deployed practice for EMEA, setting the standards for future growth.

What We're Looking For

• 5+ years of experience in Technology Consulting, Implementations, Product, or Customer Success roles, ideally working closely with AI or LLM-first products.
• Hands-on work style — curiosity with a bias for action. You anticipate needs and bottlenecks and deliver with urgency and care.
• Experience leading complex deployments, owning customer relationships (including senior stakeholders), and working cross-functionally.
• Strong technical understanding, systems thinking, and exposure to building Agents (not necessarily conversational; personal projects count!).
• Comfortable working with ambiguity and learning quickly in a dynamic startup environment.
• Passion for AI, automation, and shaping the future of customer experience.

Bonus Points

• Background in product management, conversation design, or forward deployed engineering roles.
• Experience in a startup or high-growth SaaS environment.
• Familiarity with customer support and contact center operations.

We offer a comprehensive and people-first benefits package to support you at work and in life:

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family.
• Paid parental leave for all new parents welcoming a new child.
• Remote work setup budget to help you create a productive home office.
• Monthly wellness and communication stipend to keep you connected and balanced.
• 20 days of vacation time.

Compensation at Cresta

Cresta's approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.

Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.

Is this role fully remote or office-based? The role is remote-friendly with a home office setup budget and monthly stipend, but it is customer-facing across EMEA, meaning regular travel to client sites for workshops, demos, and deployment oversight should be expected. What is the salary range for this position? Cresta has not disclosed a specific salary range in the job posting. Compensation is described as competitive and location-based, inclusive of base pay, equity, and a comprehensive benefits package. Do I need prior AI or LLM experience to apply? While Creta prefers experience working with AI or LLM-first products, they also credit hands‑on exposure to building agents — including personal projects — and a strong technical understanding. It is listed as ideal rather than strictly required. What does 'Forward Deployed Product Manager' mean at Creta? A Forward Deployed PM at Creta works directly at or alongside customer sites to design, deploy, and optimize AI Agents. Unlike a traditional PM, you own end-to‑end customer outcomes and work hand‑in‑hand with Forward Deployed Engineers during implementation. Is this a leadership or individual contributor role? This starts as an individual contributor role, but as the first EMEA hire you will set the standards and playbooks for the region and are expected to help grow the team as Creta rolls up. Remote work & career advice that actually works.