Embroidery Sales & Order Coordination Specialist

Kelli's; Coppell (TX); On-site; USD 42,000 - 58,000; Full time

Job summary

Lucky Stitch, the custom embroidery division of Kelli's, seeks a detail-oriented Sales Coordinator to assist the sales team and customers through the promotional products and customization process.

The role coordinates between sales, customers, suppliers, artwork, production, and shipping to ensure orders are accurate, on time, and meet expectations. A proactive, organized, customer-focused candidate will thrive in our fast-paced environment.

Qualifications

• High School diploma or equivalent, preferably Associates or Bachelors in relevant coursework.
• Previous experience in sales support, customer service, order management, or a similar role.
• Strong organizational and time-management skills.
• Excellent attention to detail and follow-through.
• Strong written and verbal communication skills.

Responsibilities

• Support the sales team with customer requests, quotes, product information, pricing, and availability.
• Enter and maintain accurate customer, product, and order information.
• Set up new customer accounts, including billing, shipping, payment information, and contacts.
• Process and review customer orders and purchase orders for accuracy.
• Coordinate product specifications, pricing, artwork, quantities, and delivery requirements.
• Collect customer artwork and brand guidelines and maintain organized files.
• Coordinate with suppliers to confirm pricing, inventory, order acknowledgments, and ship dates.
• Track orders from placement through delivery and communicate updates or delays.
• Follow up on open quotes, pending approvals, and customer decisions.
• Track artwork proofs and ensure approved artwork is used for production.
• Confirm embroidery specifications, including logo placement, sizing, thread colors, and garment details.
• Coordinate rush and time-sensitive orders.
• Help resolve product, artwork, production, shipping, and fulfillment issues.
• Maintain accurate customer, supplier, product, and project records.
• Assist with sales meetings, customer presentations, product research, and promotional projects as needed.
• Other responsibilities as needed

Skills

Customer service

Sales support

Order management

Organization

Communication

Education

High School diploma or equivalent

Associates or Bachelors preferred

Tools

Microsoft Office

Job description

Lucky Stitch, the custom embroidery division of Kelli's, seeks a detail-oriented Sales Coordinator to assist the sales team and customers through the promotional products and customization process.

The role coordinates between sales, customers, suppliers, artwork, production, and shipping to ensure orders are accurate, on time, and meet expectations. A proactive, organized, customer-focused candidate will thrive in our fast-paced environment.