Embedded User Experience (UX) Consultant - REMOTE (1062)

Herdt Consulting, Inc.; Alexandria (VA); Remote; USD 95,000 - 135,000; Full time

Benefits offered by this job

Excellence

Time Off

Health Benefits

401K with Fidelity

Disability & Life Insurance

Job summary

Herdt Consulting, Inc. is seeking an Embedded User Experience (UX) Business Process Analyst to support a large-scale DoD modernization program delivering ERP modernization and optimization services across its commands.

This role focuses on Retail and Food Service processes and aligns UX with operational needs through collaboration with stakeholders and cross-functional teams. Responsibilities include capturing requirements, creating UX artifacts, and supporting readiness activities, while

Qualifications

• Hands-on experience supporting Navy ERP in a functional capacity.
• Experience with afloat Retail operations and afloat Food Service operations.
• Background in business analysis, UX, organizational change management (OCM), or business process improvement.

Responsibilities

• Engage with Retail and Food Service stakeholders to gather, analyze, document, and communicate user and business needs.
• Translate requirements into journey maps, process flows, change impact assessments, adoption recommendations, readiness communications, and UX artifacts.
• Apply knowledge of afloat Retail and Food Service operations to future-state processes.
• Collaborate across UX, business, technical, and delivery teams to maintain alignment.
• Facilitate workshops and coordinate stakeholder discussions and activities.
• Support program-wide coordination and track multiple deliverables and deadlines.
• Communicate impacts of changes on users, roles, and workflows.

Skills

Navy ERP experience

UX

Business analysis

OCM

Business process improvement

Stakeholder management

Facilitation

Agile delivery

Requirements gathering

Job description

Herdt Consulting is seeking an Embedded User Experience (UX) Business Process Analyst to support a large-scale DoD modernization program delivering mission-critical ERP modernization, and optimization services across its supported commands.

This position supports the Retail and Food Service (RFS) end-to-end business processes and will work closely with client stakeholders and cross-functional UX, business, technical, and delivery teams to understand operational needs and translate them into actionable user experience, change, adoption, and readiness activities.

Quick Facts

• Location: Remote
• Security Clearance: Secret
• Experience: Hands-on US Navy Afloat Retail & Food Service experience
• Work Schedule: Full-time
• Alignment:W2, 1099, or C2C are acceptable (No 3rd parties, please)

Key Responsibilities

• Engage with Retail and Food Service stakeholders to gather, analyze, document, and communicate user and business needs.
• Translate operational requirements and user perspectives into journey maps, process flows, change impact assessments, adoption recommendations, readiness communications, and related UX artifacts.
• Apply practical knowledge of afloat Retail and Food Service operations to help ensure future-state processes reflect the needs of users and operational environments.
• Collaborate across UX, business, functional, technical, change management, and delivery teams to coordinate activities and maintain alignment across the program.
• Facilitate and provide administrative support for workshops, working sessions, stakeholder discussions, and other collaborative activities.
• Support project-wide coordination and track multiple concurrent, time-sensitive deliverables and dependencies.
• Identify and communicate potential impacts of future-state processes and technology changes on users, roles, workflows, and operational activities.
• Contribute to user adoption and organizational readiness activities associated with the modernization effort.
• Develop clear, concise communications and supporting materials for stakeholders across varying functional and technical backgrounds.
• Participate in Agile delivery activities, as applicable, including backlog refinement, sprint planning, and development of user stories.

Required Qualifications

• Demonstrated hands-on experience supporting Navy ERP in a functional capacity, with the ability to operate effectively within the Navy environment from the outset.
• Experience or practical knowledge of afloat Retail operations and afloat Food Service operations.
• Experience in one or more of the following areas:
  • Business analysis
  • User experience (UX)
  • Organizational change management (OCM)
  • Business process improvement
• Demonstrated ability to gather, analyze, synthesize, and communicate user and business needs.
• Ability to manage competing priorities and coordinate activities across business, UX, technology, and delivery teams.
• Strong written and verbal communication skills.
• Strong facilitation, collaboration, and stakeholder management skills.
• Ability to manage multiple deliverables and deadlines in a complex program environment.

Preferred Qualifications

• Experience supporting Navy financial management and/or supply chain operations.
• Prior Navy service as a Food Service Officer, Supply Officer, or Galley/Supply Leading Chief Petty Officer (LCPO).
• Experience with or knowledge of SAP S/4HANA.
• Familiarity with Agile delivery practices, including backlogs, sprint planning, and user stories.
• Experience supporting large-scale ERP modernization, digital transformation, or organizational change initiatives.

What we can offer you

• Excellence: The chance to be part of a company with a reputation for excellence in task execution.
• Time Off: 3 weeks of paid vacation each year plus 11 federal holidays.
• Health Benefits: Competitive Medical (Blue Cross Blue Shield), Dental, and Vision insurance.
• Financial Security: 401K program with Fidelity (including company match) and Flexible Spending Account (FSA).
• Insurance: Short-term and Long-term Disability provided at no cost, plus voluntary Life and AD&D options.