Embedded Systems Engineer II - AI-Driven Global Support

HVAC Total FM Recruitment; Chandler (AZ); On-site; USD 90,000 - 120,000; Full time

Job summary

Microchip Technology Inc. is seeking a Corporate Applications Engineer to provide technical support to mass-market customers worldwide, addressing hardware, firmware, and software challenges.

You will collaborate with global teams, create knowledge resources, and deliver demonstrations, while applying AI/ML concepts to improve support workflows. The role requires strong C/C++ skills, hands-on embedded experience, and excellent communication.

Qualifications

• Bachelor’s degree in Electrical Engineering or Computer Engineering (Master’s preferred).
• 2.5-5 years hands-on embedded firmware, hardware design, or embedded systems development.
• Strong programming skills in C and C++ for embedded applications.
• Solid understanding of embedded hardware, firmware, and software design principles.
• Proven ability to debug hardware using oscilloscopes, logic analyzers, and other electronic lab tools.
• Excellent written and verbal communication skills, with the ability to explain complex technical concepts clearly.
• Strong analytical and problem-solving skills with a customer-focused mindset.
• Collaborative team player able to work effectively across global engineering, applications, and customer-facing teams.
• Familiarity with AI and machine-learning technologies and their application to technical support or engineering workflows.
• Experience with Microchip products, development tools, or networking protocols (preferred).
• Experience with Ethernet, networking technologies, or connected embedded systems (preferred).

Responsibilities

• Provide technical support to mass-market customers via case tickets, phone, and live chat.
• Guide mass‑market customers through embedded hardware, firmware, and software design challenges.
• Apply familiarity with machine learning and AI frameworks to emerging support needs.
• Analyze root causes and document clear, actionable technical findings.
• Create example source code, knowledge-base articles, application notes, chatbot content, reports, and other technical resources.
• Analyze electrical schematics.
• Collaborate with product engineers, applications engineers, field support, peers, and sales teams to address case trends and improve customer outcomes.
• Deliver product demonstrations, technical presentations, and training for customers and internal teams.
• Stay current on industry standards, product roadmaps, and emerging technologies.

Skills

C

C++

Embedded firmware

Debugging hardware

AI/ML familiarity

Networking protocols

Excellent communication

Education

Bachelor's degree in Electrical Engineering or Computer Engineering

Master's degree (preferred)

Tools

Oscilloscopes

Logic analyzers

Job description

Microchip Technology Inc. is seeking a Corporate Applications Engineer to provide technical support to mass-market customers worldwide, addressing hardware, firmware, and software challenges.

You will collaborate with global teams, create knowledge resources, and deliver demonstrations, while applying AI/ML concepts to improve support workflows. The role requires strong C/C++ skills, hands-on embedded experience, and excellent communication.