Embedded Service Technician II

AVDG LLC; Fremont (CA); On-site; USD 61,992 - 68,880; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) + company match

Tuition reimbursement

Job summary

Guitar Center is seeking an Embedded Service Technician II to deliver on-site AV service and support for client installations. You will manage maintenance, setup conference spaces, and troubleshoot audio/video systems while coordinating with service management and client teams.

You should have 2–4 years in commercial AV, knowledge of control systems, and proficiency with Windows/Mac and iOS devices. Travel may be required; safety is prioritized on every site.

Qualifications

• Minimum 2–4 years of relevant experience in Commercial AV
• Knowledge of basic signal flow for audio, video, and control
• Experience with Control systems (Crestron, Biamp, Q-SYS, Extron) is required
• Advanced computer skills on PC and Mac; familiarity with Windows/Mac OS apps
• Familiarity with Apple iOS products for interfacing with integrated networks
• Solid understanding of pre-wire, trim, final phases, and safety on job sites
• Industry certifications such as Biamp Tesira Forte, Q-SYS Level 1, Dante Level 1, Extron EAVA, CTS
• Ability to read device layout drawings, schematics, and provide redline corrections

Responsibilities

• Perform preventative maintenance on AV equipment and cables
• Set up and breakdown conference spaces for events
• Provide on-site support for video/audio systems and recording tasks
• Collaborate with internal and external teams to uphold company values
• Configure and troubleshoot AV/presentation systems on site
• Provide job-site documentation and end-user training when needed
• Adhere to local safety standards at all sites

Skills

Signal flow

Control systems

Windows/Mac skills

Apple iOS familiarity

Reading schematics

Education

Biamp Tesira Forte

Q-SYS Level 1

Dante Level 1

Extron EAVA

CTS

Tools

Crestron

Biamp

Q-SYS

Extron

Dante

Job description

Position Summary: Embedded Service Technician II

As an Embedded Service Technician II, you will play a critical part within the Service Department. You will be the face of the company with our clients, providing support, and ensuring the AV systems installed are working at optimal performance. You will work effectively and efficiently in partnership with the client and the service management team to provide on‑site support for AVDG customers.

Responsibilities will include, but will not be limited to the following:

• Perform preventative maintenance tasks to help maintain customer spaces including, but not limited to: testing/repairing cables, testing/repairing/replacing various hardware components.
• Setup/breakdown of conference spaces to meet the customers event needs.
• Perform support tasks in a timely and quality conscious manner including but not limited to: meeting support, general break‑fix maintenance, video/audio recording support.
• Collaborate with internal/external teams in a professional manner that reflects the values of AVDG.
• Setup and troubleshoot various audio/video/presentation systems.
• Provide job site documentation and end user training and as needed.
• Understand and adhere to local safety standards for all site duties.

About AVDG

Founded in 1996, Audio Visual Design Group (AVDG) is a leading design‑build firm specializing in next‑generation AV design & integration, revolutionizing smart homes, smart enterprises, smart venues for clients across the United States. Our innovative, passionate, and technical culture allows us to deliver the most sophisticated systems and continuously change the AV landscape demonstrating to clients what technology can do for them. AVDG's world‑class team and original smart‑system solutions are regarded among the best in the industry.

Since joining the Business Solutions Division of Guitar Center enterprise in late 2017, AVDG has provided new avenues of growth and opportunities to support our clients and team better. As a result, Guitar Center is bolstering AVDG's high‑growth trajectory, rigorously expanding our national footprint.

We believe in putting our customers first, engaging with respect and integrity, and fulfilling our mission with passion.

To join our band, you'll need the following experience:

• Minimum 2‑4 years of relevant experience in the Commercial AV industry environment.
• Knowledge of basic signal flow for audio, video, and control.
• Experience with Control systems (Crestron, Biamp, Q‑Sys, Extron) is required.
• Advanced computer skills with ability to navigate around PC and Mac and possess deeper understanding of Windows/Mac OS applications.
• Familiarity with Apple IOS products (Apple TV, iPad, Airport Express, iPhone, IOS10, etc.) as they relate to daily use for interfacing with and controlling integrated networks
• Solid understanding of the pre‑wire, trim, and final phases of a project, including proper use of all associated tools and job site safety
• Industry certifications such as: Biamp Tesira Forte, Q‑SYS level 1, Dante Level 1, Extron EAVA, and CTS
• Ability to read and understand device layout drawings, engineered schematics, and provide redline corrections and construction blueprints pertaining to A/V industry.
• Ability to read and understand device layout drawings, engineered schematics, and provide redline corrections and construction blueprints pertaining to A/V industry.

Travel Requirements

• Travel may be required dependent on business needs.

Why Guitar Center Company? Here are just some of the rewards:

For our employees who are musicians we offer the unique opportunity of gig leave--take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

Pay Rate: $45.00-50.00/hr depending on background and experience

The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations.

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‑related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request a reasonable accommodation by sending an email to [e-mail].