Embedded Service Technician II

Socket.dev; San Jose (CA); On-site; USD 94,000 - 104,000; Full time

Benefits offered by this job

Medical insurance

401K with company match

Employee discount program

Tuition reimbursement

Job summary

AVDG, part of the Guitar Center family, is seeking a Commercial Service Technician II to independently manage on-site service calls, installations, and technical support for AV systems. You will lead installation projects, troubleshoot across Crestron, Q-SYS, Extron, and other control platforms, and mentor junior technicians to ensure high-quality client experiences.

You will also provide detailed service reports, perform preventative maintenance, and train end users on system operation.

Qualifications

• High school diploma or GED required; technical certification or Associate's degree strongly preferred.
• 3-5 years of experience in the AV integration industry with proven field service and installation expertise.
• Strong working knowledge of Crestron, Q-SYS, Extron, or similar control systems with ability to troubleshoot programming and configuration issues.
• Proficiency with AV test equipment including signal generators, multimeters, cable testers, and diagnostic tools.
• Excellent customer service and communication skills with ability to interact professionally with all levels of client organizations.
• Self-directed with strong problem-solving skills and ability to work independently with minimal supervision; willingness for after-hours on-call rotation.

Responsibilities

• Independently diagnose and resolve complex AV system issues on-site across various spaces.
• Lead installation projects including mounting, cable termination, rack building, and commissioning.
• Troubleshoot programming and configuration issues in Crestron, Q-SYS, Extron, and other control systems.
• Upload/download and modify control system programs to resolve client issues and optimize performance.
• Perform preventative maintenance visits with system health checks and updates.
• Provide end-user training on operation and best practices for AV systems.
• Mentor Service Technician I staff and review their work to support skill development.
• Create detailed service reports documenting work performed, parts used, configurations, and recommendations for improvements.

Skills

Crestron control systems

Q-SYS control systems

Extron control systems

AV test equipment

Customer service

Education

High school diploma or GED

Technical certification / Associate's degree preferred

Tools

Signal generators

Multimeters

Cable testers

Diagnostic tools

Job description

Position Summary: Commercial Service Technician

As a Service Technician II, you independently manage on‑site service calls, installations, and technical support for AVDG clients' audiovisual systems. You demonstrate strong troubleshooting abilities across multiple AV platforms, lead installation projects, and serve as a technical resource for Level I technicians. This role requires proven field experience, the ability to diagnose and resolve complex technical issues with minimal supervision, and excellent client relationship skills to represent AVDG professionally on‑site.

Responsibilities will include, but will not be limited to the following:

• Independently diagnose and resolve complex audiovisual system issues on‑site, including conference rooms, boardrooms, classrooms, training facilities, and collaboration spaces
• Lead installation projects including equipment mounting, cable termination, rack building, system integration, and commissioning of AV systems
• Perform advanced troubleshooting of Crestron, Q‑SYS, Extron, and other control systems, identifying issues in programming, configuration, and hardware
• Upload, download, and make minor modifications to control system programs to resolve client issues and optimize system performance
• Conduct comprehensive preventative maintenance visits, performing system health checks, updates, and proactive repairs
• Provide detailed end‑user training to clients on operation and best practices for their AV systems
• Mentor and provide technical guidance to Service Technician I staff, reviewing their work and supporting their skill development
• Create detailed service reports documenting work performed, parts used, system configurations, and recommendations for system improvements

About AVDG

Founded in 1996, Audio Visual Design Group (AVDG) is a leading design‑build firm specializing in next‑generation AV design & integration, revolutionizing smart homes, smart enterprises, smart venues for clients across the United States. Our innovative, passionate, and technical culture allows us to deliver the most sophisticated systems and continuously change the AV landscape demonstrating to clients what technology can do for them. AVDG's world‑class team and original smart‑system solutions are regarded among the best in the industry.

Since joining the Business Solutions Division of Guitar Center enterprise in late 2017, AVDG has provided new avenues of growth and opportunities to support our clients and team better. As a result, Guitar Center is bolstering AVDG's high‑growth trajectory, rigorously expanding our national footprint.

We believe in putting our customers first, engaging with respect and integrity, and fulfilling our mission with passion.

Why join us?

At AVDG, you will join a peer group of like‑minded people passionate about Audio, Video, Lighting, and Control technologies. You will be given the freedom to apply your craft to deliver outstanding customer experiences enabled by technology. You will access many opportunities to learn, including access to the newly launched AVDG University. As AVDG is a part of the larger Guitar Center group, you will find opportunities to expand your career and to collaborate beyond Pro AV if you choose to.

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‑related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request a reasonable accommodation by sending an email to [e-mail].

Qualifications

To join our band, you'll need the following experience:

• High school diploma or GED required; technical certification or Associate's degree strongly preferred. 3-5 years of experience in the AV integration industry with proven field service and installation expertise.
• Strong working knowledge of Crestron, Q‑SYS, Extron, or similar control systems with ability to troubleshoot programming and configuration issues. Proficiency with AV test equipment including signal generators, multimeters, cable testers, and diagnostic tools.
• Excellent customer service and communication skills with ability to interact professionally with all levels of client organizations.
• Self‑directed with strong problem‑solving skills and ability to work independently with minimal supervision. Flexibility to work evenings, weekends, and participate in after‑hours on‑call rotation as needed.

Travel Requirements:

• Travel is required to client sites when necessary and conferences/training events as applicable
• Travel time compensated under a governing policy; more details available upon request
• Valid Driver's License with no criminal record required

Why Guitar Center Company? Here is just some of the rewards:

For our employees who are musicians we offer the unique opportunity of gig leave take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

Pay Rate:

$45-50/hr depending on background and experience.

The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state‑specific laws. Pay ranges may be different in other locations.