Embedded Service Technician I

Securitas Electronic Security; Lorton (VA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Company Vehicle

Company Cell Phone

Medical/Dental/Vision/Life Insurance

401K with match

Paid vacation and holidays

Educational Assistance

Growth opportunities

Job summary

Securitas Technology Corporation (STC) is seeking an Embedded Technician to service security systems at customer sites, including intrusion, CCTV, and access control. The role emphasizes preventative maintenance, startup support, and strong customer relations.

Ideal candidates hold a high school diploma or GED with vocational training in electrical/security; certifications such as Lenel/CCure 900 and Video Edge are preferred. A valid driver’s license and safety mindset are required.

Qualifications

• High School diploma or GED required with vocational/technical training preferred.
• Minimum 1–2 years of experience installing/servicing Access Control and CCTV.
• Certifications: Lenel, CCure 900, VideoVictor/Video Edge values.
• Proficient with IP video, Windows Server/Client, and Microsoft Office.
• Excellent problem solving, communication, and time management.

Responsibilities

• Service intrusion, CCTV, and access control systems at customer sites.
• Perform preventive maintenance and calibrate equipment as needed.
• Limit emergency calls and work toward zero callbacks.
• Assist with startup of new equipment and system installations.
• Plan schedules and support start-up of new systems.
• Maintain professional image and adhere to safety and policies.
• Support contract retention and customer relations.
• Stay current with product/technology developments.

Skills

Analytical skills

Written & verbal communication

Time management

Customer service orientation

Education

High School diploma or GED

Vocational/Technical degree in electrical/security/computer systems

Tools

Lenel Certification

CCure 900 Certification

VideoVictor/Video Edge Certification

Axis IP Camera

Software House Controllers

Media Converter Fiber/IP Technology

Job description

Securitas Technology Corporation (STC) Technology and Solutions groups are experiencing tremendous success, and we currently have an Embedded Technician opening for team-oriented individuals possessing vocational training in electronics or electromechanical engineering. In this role, you will be responsible for providing service on STC products at customer sites. The position provides customer contact for all post-installation problems on security systems and equipment, as well as, special project work, when needed.STC is a leading, global provider of integrated security and facility solutions that contain best-in-class products and award-winning services for an organization's unique needs. STC security solutions include product and service outsourcing that integrate cross-disciplinary functions into comprehensive technology-centered customer solutions on a cloud-based platform spanning hardware and software capabilities.

Responsibilities

• Services intrusion, CCTV, and access control security systems.
• Performs scheduled, routing preventive maintenance on a variety of equipment/systems under contract agreement by inspecting, adjusting, cleaning, and calibrating systems and checking out equipment to ensure it's in satisfactory working order.
• Completes maintenance, within assigned hours, in a manner that reduces emergency calls and results in achieving the goal of zero call backs.
• Assists with the start-up of new equipment or system installation and adjusts as needed to ensure the system is operational.
• May plan schedules, lay out basic electrical equipment installations, and assist in the start-up and check-out of new systems installations.
• Presents a professional image both in personal and vehicle appearance.
• Performs work assignments in a safe manner and within specified cost limits.
• Promotes, builds, and maintains good customer relations and assists with contract retention.
• Maintains company propriety and documentation in accordance with established policies; handles proprietary information in the prescribed manner; adheres to and supports Securitas Technology policies and procedures including all safety requirements.
• Keeps abreast of changes and new developments in products and technology.
• Attends and completes training programs as requested.

Job Requirements

• High School diploma or GED required, Vocational/Technical Degree in electrical, security, or computer systems preferred.
• MUST HOLD a minimum of 1-2 years of experience installing and/or servicing Access Control and CCTV CCure 900 Certification
• Lenel Certification
• Door Hardware troubleshooting
• Software House Controllers
• Automatic doors openers
• VideoVictor/Video Edge Certification
• Camera Troubleshooting
• Media Converter Fiber/IP Technology
• Axis IP Camera
• Strong working knowledge of Windows Server and Client environments
• Strong working knowledge of Microsoft Office (Word, Excel, PowerPoint)
• Strong written and verbal communications skills
• Working knowledge IP video and addressing
• Excellent problem solving and analytical skills
• Excellent time management skills
• Positive attitude and strong work ethic
• Climb ladders that extend up to 24 ft. in height.
• Carry items up to 75 pounds.
• Ability to work on-call on a rotational basis covering after hours & weekend emergency calls.
• A valid state driver's license, without restrictions, is required.

Securitas Technology offers comprehensive benefits including:

• Highly competitive salary
• Company training and industry leading certification program
• Company Vehicle
• Company Cell Phone
• Medical, Dental, Vision, and Life Insurance
• Company Paid Short Term and Long-Term Disability
• 401K with 60% Match up to 6% of salary
• Paid vacation, holiday and sick time
• Educational Assistance
• Exceptional growth opportunities
• Wide variety of employee discounts on travel, equipment, and more!

We are a nationwide provider of security solutions, and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.