Embedded Platform Program Manager - Emergency Communications

Alert Media, Inc.; Bentonville, Austin (AR, TX); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Competitive base salary

Company-wide bonus program

Generous time off

Health benefits

401K with company match

Career development opportunities

Job summary

AlertMedia, Inc. is seeking an Embedded Program Manager to support Walmart's emergency mass notification platform. You will serve as the primary administrator, manage users and configurations, and ensure platform readiness for activations.

You will train administrators, document best practices, and partner closely with Walmart's GSOC and Emergency Communications Team to resolve issues. This role requires 5+ years in enterprise SaaS, strong project management, and the ability to operate

Qualifications

• 5+ years in enterprise SaaS, program management or customer success in client-embedded roles.
• Ability to operate independently at a large enterprise client site.
• Self-motivated and action-oriented with minimal on-site supervision.
• Excellent project management with multitasking across two organizations.
• Comfort with technical platform administration (users, permissions, integrations).
• Experience applying AI to improve decision-making and outcomes.
• Experience in security, emergency management, or crisis communications is a plus.
• Must pass background check and clearance processes.

Responsibilities

• Administer Walmart's AlertMedia platform as primary day-to-day system admin.
• Manage users, permissions, groups, templates, and configurations; validate data.
• Monitor platform health; perform routine audits; ensure readiness for activations.
• Troubleshoot issues for Walmart admins and business users; resolve access problems.
• Coordinate with AlertMedia Support/Engineering to resolve complex issues.
• Deliver onboarding and refresher training; create SOPs and training docs.
• Support feature tests, integrations, and KPI reporting; enable administrators.

Skills

Enterprise SaaS

Project management

Platform administration

AI for decision support

Independent client-site work

Security/crisis experience

Job description

AlertMedia, Inc. is seeking an Embedded Program Manager to support Walmart's emergency mass notification platform. You will serve as the primary administrator, manage users and configurations, and ensure platform readiness for activations.

You will train administrators, document best practices, and partner closely with Walmart's GSOC and Emergency Communications Team to resolve issues. This role requires 5+ years in enterprise SaaS, strong project management, and the ability to operate