Embedded Linux Support Engineer III

Ezurio (formerly Laird Connectivity); United States; On-site; USD 58,000 - 123,000; Full time

Job summary

A leading technology company is seeking an Embedded Linux Support Engineer III to provide expert support for customers working with System-on-Modules and Single Board Computers. The ideal candidate will thrive in troubleshooting and possess a strong proficiency in Yocto Linux, ensuring successful integration and usage of the company's products.

Qualifications

• 3-5 years experience with ARM-based Microprocessors utilizing Yocto Linux.
• Experience with Wi-Fi and/or Bluetooth is preferred.
• Experience with Buildroot Linux and/or Android is nice-to-have.

Responsibilities

• Provide professional design and integration support to customers.
• Troubleshoot customer issues via phone, email, and web-based management.
• Develop customer-facing demos and write documentation.

Skills

Problem Solving

Communication

Troubleshooting

Education

Bachelor's degree in Computer Science or related field

Job description

Join to apply for the Embedded Linux Support Engineer III role at Ezurio (formerly Laird Connectivity)

Join to apply for the Embedded Linux Support Engineer III role at Ezurio (formerly Laird Connectivity)

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About the Company: We simplify wireless connectivity with innovative IoT solutions and world class customer support. Our culture creates a fast moving, stimulating, flexible work environment for all our employees. Together we are innovating wireless for a connected world.

About the Role: We are seeking a highly skilled Embedded Linux Engineer to join our team and lead technical support for Ezurio’s customers designing with System-on-Modules (SoMs) and Single Board Computers (SBCs). The ideal candidate will have extensive experience in embedded systems software design, exceptional proficiency with Yocto Linux, and a passion for supporting customers through design challenges. Role will support customers throughout their design cycle, including initial bring-up of the SoM development kit, software development & integration, debugging challenges, and post-production support. Legal authorization to work in the US is required.

Responsibilities

• Provide professional design and integration support to Ezurio’s customers, with a specific focus on SoMs and Yocto Linux.
• Develop a strong understanding of Ezurio’s SoM product offering, including system-level features/benefits with a focus on the Yocto Linux Board Support Package and how a customer would develop and integrate their user-space application.
• Troubleshoot customer issues via phone, email, and web-based case management system.
• Take full ownership of customer technical support including providing timely responses to inquiries, holding live debug sessions, and seeing problems through to resolution.
• Work closely with sales team to prioritize and best serve customers.
• Develop customer-facing demos, write documentation, and author FAQs.

Qualifications

• Very proficient with Yocto Linux running on ARM Microprocessors.
• Someone who thrives on solving complex problems and prides themselves on delivering a solution.
• Technical aptitude with creative problem-solving and troubleshooting abilities.
• Excellent communication skills (both oral and written), ability to work with a keen sense of urgency, and a positive attitude are core to this position.
• Strong time-management and organizational skills.
• Proven ability to work effectively with cross-functional team members.
• Experience with Wi-Fi and/or Bluetooth is preferred.
• Experience with Buildroot Linux and/or Android is nice-to-have.

Education/Experience

• Bachelor's degree, preferably in a technical discipline (Computer Science, Electrical Engineering, Computer Engineering, etc.) or relevant prior experience required.
• 3-5 years of experience with ARM-based Microprocessors utilizing Yocto Linux.

We're an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Industries

  Semiconductor Manufacturing

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