Embassy Suites Tucson Paloma Village - Front Desk Agent

Aimbridge Hospitality; Tucson (AZ); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality in Tucson, AZ is seeking a Front Desk Agent to deliver warm welcomes, smooth check-ins, and memorable departures. You are the face of the hotel, ensuring guests feel cared for and heard from arrival to departure.

You will manage reservations, coordinate with team, and handle guest requests with a friendly, professional approach. Prior hotel or hospitality exposure is preferred, and familiarity with hotel software and MS Office will help you shine.

Qualifications

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and MS Office.

Responsibilities

• Guest Service Superstar: you bring warm vibes and top-tier service for a memorable stay.
• Communication Champ: you convey information clearly and confidently with guests and team.
• Quick-Thinking Problem Solver: you think fast and turn hiccups into smooth experiences.
• Multitasking Marvel: manage reservations, check-ins, check-outs, and financial details efficiently.

Skills

Guest service

Communication

Problem solving

Multitasking

Education

High school diploma or equivalent

Experience in hotel or related field

Tools

Hotel management software

Microsoft Office

Job description

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Relax at a mountain retreat with a pool. In the Catalina Foothills, we’re located within nine miles of the Tucson Botanical Gardens and the University of Arizona. Sabino Canyon is under a 35-minute drive. In addition to our spacious two-room suites and outdoor pool, we offer free made-to-order breakfast, our complimentary evening reception, and a courtyard with fire pits and tiki bar. At our hotel, we're committed to providing the best guest service in the area. But what really sets us apart is our team. When you join us, you'll find a supportive and collaborative work environment where you'll feel like part of a family. We celebrate our successes every month with team-building activities and events that bring us closer together. So, if you're looking for a place where you can grow, succeed, and belong, come join us! Application deadline for Colorado positions: 5/31/26