Email Security & Phishing Response Analyst

First-Horizon-Bank; Memphis (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

First Horizon Bank is seeking an Email Security and Social Engineering Analyst to protect associates and customers by managing email controls and investigating suspicious messages. You will work with Proofpoint and Outlook, triage phishing, support incident response, and help strengthen detection and response to email threats.

The role emphasizes clear communication with technical teams and business partners, along with strong attention to detail and collaborative problem solving in a fast-paced

Qualifications

• Current associate in good standing with reliability and attention to detail.
• Strong written and verbal communication skills, including the ability to interact with associates, leaders, technical teams, and external contacts.
• Ability to analyze incomplete or conflicting information, recognize patterns, and make well-reasoned decisions.
• Ability to follow procedures while adapting to new attack techniques and changing business conditions.
• Comfort handling sensitive information and maintaining confidentiality.
• Ability to manage competing priorities and work independently in a fast-paced environment.
• General proficiency with Microsoft Office and collaboration tools.
• Education and experience sufficient to perform the responsibilities of the role; relevant internal experience and transferable skills will be considered.

Responsibilities

• Review and manage email traffic, alerts, quarantines, and threat activity using Proofpoint and related tools.
• Lead day-to-day phishing response by monitoring, triaging, investigating, containing, and documenting suspicious emails.
• Address ServiceNow tickets related to phishing, email security, and delivery within SLA expectations.
• Troubleshoot email delivery issues by reviewing message tracking, filtering decisions, and policy routes.
• Analyze headers, sender behavior, URLs, and attachments to classify emails as legitimate or suspicious.
• Investigate social engineering, including phishing, impersonation, BEC, credential theft, and fraudulent requests.
• Support digital risk protection by identifying external threats such as brand impersonation and fraudulent domains.
• Perform Tier 1 phishing triage and escalate complex cases as needed.
• Use sandboxing, threat intelligence, and EDR tools to validate findings and assess impact.
• Support email authentication controls (DMARC, SPF, DKIM) and firewall rules.

Skills

Written communication

Verbal communication

Analytical thinking

Attention to detail

Independent work

Time management

Tools

Proofpoint

Microsoft 365 security

Splunk

Endpoint detection and response

Ticketing systems

Security sandboxes

Job description

First Horizon Bank is seeking an Email Security and Social Engineering Analyst to protect associates and customers by managing email controls and investigating suspicious messages. You will work with Proofpoint and Outlook, triage phishing, support incident response, and help strengthen detection and response to email threats.

The role emphasizes clear communication with technical teams and business partners, along with strong attention to detail and collaborative problem solving in a fast-paced