Email Copywriter - West Elm

Williams-Sonoma, Inc.; New York, Northern (NY, KY); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Generous discount

401(k) plan

Paid vacations

Health benefits

Commuter benefits

Wellness program

Job summary

Williams-Sonoma, Inc. is seeking a Copywriter to develop engaging, on-brand copy across West Elm and West Elm Kids marketing channels, including digital, email, social, paid media, catalog, retail and site experiences.

The role reports to the Senior Manager, Copy and brings seasonal campaigns to life through customer-focused storytelling. You will collaborate with Creative, Marketing, Merchandising and Digital teams to translate strategies into clear messaging while maintaining a consistent

Qualifications

• Bachelor’s degree required.
• 3+ years of writing experience on site and for email marketing.
• Experience with a project management system or managing copy projects.
• Ability to think conceptually and support the brand voice.
• Strong writing and editing skills.
• Ability to adapt voice across multiple channels.
• Self-starter in a fast-paced, deadline-driven environment.
• Excellent organization and prioritization skills.
• Teamwork, project management and creativity are essential.
• Familiarity with AI writing tools is a plus.
• Interest in home decor or design preferred.
• Ability to perform onsite in the Brooklyn office.

Responsibilities

• Apply West Elm’s voice, tone and editorial standards across all work.
• Tailor messaging by audience, placement and channel.
• Self-edit for clarity, grammar, product accuracy and consistency.
• Flag inconsistencies in messaging or customer experience.
• Develop copy across email, homepage, site experiences, paid media, social, catalog and retail collateral.
• Own day-to-day copy development for West Elm Kids across channels.
• Write homepage, landing pages, buying guides and evergreen site copy.
• Translate product information and briefs into engaging storytelling.
• Apply customer insights and performance learnings to future messaging.
• Support ad hoc creative requests across Marketing.

Skills

Writing experience

On-site writing

Email marketing

Editing skills

Multi-channel writing

Storytelling

Fast-paced environment

Organization

Teamwork

Education

Bachelor’s degree

Tools

AI writing tools

Job description

About The Editorial Team

We’re responsible for all copy across channels, translating the big ideas of the season into compelling marketing copy that’s inspirational, on-brand and creates desire for our products.

Overview of the Copywriter role

The Copywriter develops engaging, on-brand copy across West Elm and West Elm Kids marketing channels, including digital, email, social, paid media,catalog,retail,and site experiences. Reporting to the Senior Manager, Copy, this role helps bring seasonal campaigns and product stories to life through compelling, customer-focused storytelling.

Working closely with Creative, Marketing, Merchandising and Digital teams, the Copywriter translates campaign strategies, creative briefs and product information into clear, distinctive copy that reflects West Elm’s evolving voice. This role requires excellent writing craft, strong editorial judgment, attention to detail, and the ability to adapt messaging across multiple channels while maintaining a consistent brand voice.

Responsibilities

Brand Voice & Editorial Excellence

• Apply West Elm’s voice,toneand editorial standards consistently across all work, working in partnership with Senior Manager, Copy

• Tailor messaging appropriately by audience, placement and channel while maintaining a cohesive brand experience.

• Self-edit all work for clarity, grammar, product accuracy and consistency before stakeholder review.

• Flag inconsistencies in messaging, product information, or customer experience.

Copy Development

• Develop compelling copy across email, homepage, site experiences, paid media, social, catalog and retail collateral.

• Own day-to-day copy development for West Elm Kids across all assigned marketing channels.

• Write homepage, landing page, buying guide and evergreen site copy.

• Develop copy supporting seasonal campaigns, collaborations and product launches across customer touchpoints.

• Translate product information, creative briefs, and campaign materials into engaging customer-facing storytelling.

• Apply customer insights and performance learnings to strengthen future messaging.

• Support ad hoc creative requests across the Marketing organization.

AI-Enabled Workflow

• Use approved AI tools to support research, ideation, editing and production workflows.

• Apply human editorial judgment to all AI-assisted copy.

• Contribute feedback to improve prompt libraries and AI-enabled copy systems developed by the Senior Manager.

Qualifications

• Bachelor’s degree

• 3+ years of writing experience on site and for email marketing, ideally for a retailer, agency or brand creative team

• Experience working within a project management system or managing copy projects from ideation to execution

• Ability to think conceptually, ensuring creative tone/voice support the brand voice and key objectives of the season—and are appropriate for all channels

• Strong writing and editing skills

• Ability to adapt voice and messaging across multiple channels and customer touchpoints

• Self-starter, ability to stay focused in an extremely fast-paced, deadline-driven environment

• Excellent organization and prioritization skills, ability to handle multiple projects across several seasons/packets/channels

• Teamwork, project management skills, and creativity area must

• Possess a creative, positive and flexible attitude

• Familiarity with AI writing tools is a plus

• Experience or interest in home decor or design preferred

• Ability to perform work onsite in the Brooklyn office

This role requires being onsite in the New York office.

#LI-LG1

#LI-Hybrid

We believe in People First

We firmly believe that working in a culture focused on diversity, equity, and inclusion spurs innovation, creates healthy and high-performing teams, and delivers superior customer experiences. Our DEI initiatives prompt associate participation and engagement, aligning with our core vision to reflect the communities where we do business and put people first.

Benefits Just for You

Depending on your position and your location, here are a few highlights of what you might be eligible for:

• A generous discount on all Williams-Sonoma, Inc. brands
• A 401(k) plan and other investment opportunities
• Paid vacations, holidays, and time off to volunteer
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits
• Tax-free commuter benefits
• A wellness program that supports your physical, financial, and emotional health

Your Journey in Continued Learning

• In-person and online learning opportunities through WSI University
• Cross-brand and cross-function career opportunities
• Resources for self-development
• Advisor (Mentor) program
• Career development workshops and learning programs
• Speaker series

WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration

This role is not eligible for relocation assistance.

Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

The expected starting pay range for this position is$65,000-$80,000. Applicable pay ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. In addition to competitive pay, compensation may include a variety of other components like benefits, paid time off, merit, and bonus opportunities.