Copywriter - Mark & Graham

Mark & Graham; San Francisco (CA); Hybrid; USD 75,000 - 80,000; Full time

Benefits offered by this job

Generous discount on all WSI brands

401(k) plan

Paid vacations and holidays

Health, dental, and vision insurance

Tax-free commuter benefits

Wellness program

Learning opportunities

Career development workshops

Job summary

Mark & Graham, located in San Francisco, is looking for a talented Copywriter who will create engaging copy across various digital platforms. This position emphasizes writing for email campaigns, e-commerce, and social media, supporting the brand's marketing strategies.

The ideal candidate will have 3–5 years of relevant experience, excellent writing and editing abilities, and a collaborative spirit. The role provides opportunities for career development and includes a generous benefits package.

Qualifications

• 3–5 years of experience in copywriting, advertising, or editorial, preferably in retail or e‑commerce.
• Strong writing and editing skills with a focus on customer‑focused copy.
• Experience across channels, adapting voice and messaging.
• Detail-oriented with proofreading skills.
• Organized and proactive in managing multiple projects.
• Collaborative and receptive to feedback.
• Strong verbal and written communication skills.
• Interest in retail trends, fashion, travel, and home decor.
• Proficiency in relevant software tools.

Responsibilities

• Develop compelling, brand-aligned copy across digital channels.
• Write email subject lines, preheaders, and body copy.
• Use data and insights to refine messaging.
• Collaborate with teams for seasonal campaigns.
• Manage and optimize product information workflows.
• Proofread and edit content for clarity and brand consistency.
• Audit and refresh existing digital content.

Skills

Copywriting

Editing

Digital marketing

Email campaigns

Collaboration

Time management

Education

Bachelor’s degree in English, communications, marketing, journalism, or a related field

Tools

Microsoft Office Suite

Airtable

Figma

Content management systems

AI‑powered writing tools

Job description

About Mark & Graham

Established in 2012, Mark & Graham is a leading monogrammed lifestyle brand offering thoughtfully designed personalized products and custom gifts for every stage of life, across home, travel, pet, and baby & kids. The digitally native brand is known for its high-quality, in‑house–designed collections, spanning decor, luggage, handbags, and everyday essentials, all customizable with hundreds of monogram options.

Overview of the Role

The Mark & Graham Copywriter will develop compelling, on‑brand copy across all channels, including seasonal campaigns, e‑commerce, digital advertising, email, social media, catalog, and other customer‑facing touchpoints. In this role you will create content that reflects our brand voice, upholds editorial standards, and ensures consistency and accuracy across every channel. You will partner closely with cross‑functional teams to strategize, develop, and execute marketing copy that supports key business priorities and brings our products to life for the customer. Email will also be a key focus, with responsibilities for writing subject lines, preheaders, and email copy that support a steady daily cadence.

Responsibilities

• Develop compelling, brand‑aligned copy across digital channels, including e‑commerce product pages, landing pages, email campaigns, digital advertising, and social media content.
• Write subject lines, preheaders, and email copy that support a steady daily email cadence, seasonal marketing priorities, and key business initiatives.
• Use email performance data, customer insights, and creative testing learnings to inform stronger concepts, sharper messaging, and more effective copy.
• Leverage AI‑powered writing tools to support content development while ensuring accuracy, originality, and adherence to brand voice and editorial standards.
• Maintain consistent messaging across customer touchpoints by proofreading and editing copy for clarity, accuracy, quality, and brand consistency.
• Collaborate with cross‑functional partners to bring seasonal campaigns, product stories, and brand moments to life.
• Participate in seasonal planning meetings with Merchandising and Product Development teams to gain product knowledge, understand business strategy, and translate key selling features into customer‑focused messaging.
• Partner with Site Merchandising to optimize on‑site content, support product discovery, and ensure key product stories are communicated clearly throughout the customer journey.
• Manage product information workflows, ensuring milestones are met and product content is accurate, complete, and delivered on schedule.
• Audit, refresh, and optimize existing digital content across channels to maintain brand consistency and improve content performance.
• Manage product copy and content updates within our content management system, ensuring cross‑functional requests and product information changes are completed accurately, efficiently, and in alignment with brand standards.
• Prioritize and manage multiple projects simultaneously, adapting quickly to shifting business priorities, tight production timelines, and rapid‑turnaround requests.
• Consistently deliver polished, high‑quality work in a fast‑paced, deadline‑driven environment.

Qualifications

• 3–5 years of experience in copywriting, advertising, or editorial, preferably in a retail, lifestyle, or e‑commerce environment.
• Strong writing and editing skills, with the ability to distill product information, campaign strategy, and brand storytelling into concise, compelling, and customer‑focused copy.
• Experience writing across channels, including e‑commerce, email, digital marketing, social media, and print, with an understanding of how voice and messaging shift by format.
• Highly detail‑oriented, with strong proofreading skills and the ability to edit your own work with accuracy and objectivity.
• Organized and proactive, with the ability to manage multiple projects, shifting priorities, and tight deadlines without sacrificing quality.
• Collaborative and receptive to feedback, with experience partnering effectively with creative teams and cross‑functional stakeholders.
• Strong verbal and written communication skills, plus solid organization and project management skills.
• Keeps a pulse on retail trends, with an interest in fashion, travel, gifting, and home decor a plus.
• Proficiency with Microsoft Office Suite; experience with Airtable, Figma, content management systems, and AI‑powered writing tools a plus.
• Bachelor’s degree in English, communications, marketing, journalism, or a related field.
• Ability to work on‑site at our San Francisco office Monday through Thursday, with Fridays working from home.

Benefits

• A generous discount on all WSI brands.
• A 401(k) plan and other investment opportunities.
• Paid vacations, holidays, and time off to volunteer.
• Health benefits, dental and vision insurance, including same‑sex domestic partner benefits.
• Tax‑free commuter benefits.
• A wellness program that supports your physical, financial and emotional health.
• In‑person and online learning opportunities through WSI University.
• Cross‑brand and cross‑function career opportunities.
• Resources for self‑development.
• Advisor (Mentor) program.
• Career development workshops, learning programs, and speaker series.

Compensation

The expected starting pay range for this position is $75,000–$80,000. Pay may vary by market and will be determined based on experience and other job‑related factors permitted by law. Additional compensation may include benefits, paid time off, merit, and bonus opportunities.

Relocation and Sponsorship

This role is not eligible for relocation assistance. Williams‑Sonoma, Inc. will not sponsor an individual for this position.

EEO Statement

Williams‑Sonoma, Inc. is an Equal Opportunity Employer. Williams‑Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.