Email Coordinator

Assist World; United States; Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

100% REMOTE

Birthday bonus $50

Testimonial bonus $200

Entry monthly raffle $500

No tracker

Job summary

Assist World is hiring a detail-oriented Email Support Specialist to manage a high volume of customer emails from a fully remote home office. The role requires impeccable written communication, strong organization, and reliability, including working at least one weekend day per week and adhering to a strict SOP framework.

You will draft precise responses, track requests, and collaborate with internal teams to resolve complex issues quickly.

Qualifications

• Flawless spelling, grammar, and message context are non-negotiable.
• Empathetic, clear written communication with a professional yet friendly tone.
• Ability to manage high-volume email queues calmly and systematically.
• Reliability to follow SOPs and established processes from day one.
• Willingness to work independently during night/weekend hours while adhering to guidelines.

Responsibilities

• High-Volume Management: Respond promptly and professionally to a large volume of incoming emails.
• Quality Assurance: Draft clear, accurate, and error-free responses addressing customer needs.
• Brand Alignment: Maintain a consistent, helpful, and professional brand voice across communications.
• Workflow Organization: Track, categorize, and organize incoming requests to avoid missed messages.
• Internal Collaboration: Partner with internal teams to escalate or follow up on unresolved inquiries.

Skills

Attention to detail

Empathetic written communication

Organizational skills

Reliability & consistency

Autonomy

Job description

About the Role

We are seeking a highly organized and detail-oriented Email Support Specialist to join our team. This role is all about communication: you’ll be responsible for managing and responding to a high volume of emails every day, ensuring that every message is answered accurately, professionally, and on time. If you thrive on structure, love clear communication, and take pride in catching even the smallest errors, this could be the perfect role for you.

Shift & Availability Note: This position requires coverage during our peak off-hours and includes at least one weekend day.

• Schedule: 5:00 PM or 6:00 PM PST start time.
• Hours: 9-hour shift (includes a 1-hour unpaid break / 8 hours of productive work).
• Days: Must be willing to work at least one weekend day (e.g., Sunday–Thursday or Tuesday–Saturday).

Key Responsibilities

• High-Volume Management: Respond promptly and professionally to a large volume of incoming emails each day.
• Quality Assurance: Draft clear, accurate, and completely error-free responses that directly address customer needs.
• Brand Alignment: Maintain a consistent, helpful, and professional brand voice across all communications.
• Workflow Organization: Track, categorize, and organize incoming requests to ensure zero messages fall through the cracks.
• Internal Collaboration: Partner with internal team members to elevate complex issues or follow up on unresolved inquiries efficiently.

What We’re Looking For

• Exceptional Attention to Detail: Flawless spelling, grammar, and message context are non-negotiable for you.
• Superb Written Communication: You can convey empathy and clarity in writing, maintaining a professional yet friendly tone.
• Strong Organizational Skills: The ability to handle high-volume queues calmly and systematically without losing track of pending items.
• Reliability & Consistency: A dependable professional who can be counted on to execute processes correctly the first time.
• Autonomy: Comfort working independently during night/weekend hours while strictly adhering to established guidelines and standard operating procedures (SOPs).

Technical & Shift Requirements

• Reliable, high-speed internet connection.
• A quiet, distraction-free remote workspace.
• Ability to commit consistently to the 5:00 PM / 6:00 PM PST start time.

Why Join Us?

• Fully Remote: Work from the comfort of your own home.
• Structured Environment: Enjoy clear guidelines, established workflows, and a supportive (even if virtual) team culture.
• Growth Opportunities: Gain deep insight into our operations with potential for upward mobility within the support and operations teams.

Why Join Assist World?

100% REMOTE

$50 birthdaybonus

$200 testimonialbonus

$500 entry monthly raffle

NO TRACKER. NO PROBLEM