EM Specialists

East Mississippi Community College; Mayhew (MS); On-site; USD 42,000 - 55,000; Full time

Job summary

East Mississippi Community College is seeking an Enrollment Management Specialist to assist incoming students and families with understanding the Federal Student Aid Application process. You will review financial aid applications and determine eligibility for federal, state aid and scholarships while providing high-quality customer service.

Responsibilities include advising students and families, answering inquiries by phone and walk-ins, and assisting in awarding financial aid.

Qualifications

• Associate’s degree minimum.
• 3-5 years in a comparable/related position.
• Interpersonal skills.

Responsibilities

• Advise and counsel students, parents, and the college community on all aspects of the federal financial aid process/programs, including but not limited to federal and state eligibility requirements and academic progress.
• Answer incoming calls and assist students with inquiries regarding financial aid and enrollment management.
• Serve walk-in students regarding Financial Aid inquiries or processes.
• Assist students with understanding and completing the Federal Direct Loan Program regarding eligibility and requirements to receive a student loan.
• Assist with awarding Financial Aid (Federal, State and School).
• Oversee Federal Work-Study, award scholarships, FAFSA Days, and loan programs in line with federal rules; counsel on amounts and terms.
• Process ISIR Verification and monitor loan reporting.
• Award athletics scholarships within policy and coordinate with coaches; assist with MACJC term reporting.
• Evaluate Financial Aid Suspension Appeals for eligibility.
• Participate in trainings and webinars for timely processing and professional development.
• Participate in College Enrollment events and represent the College professionally.

Skills

Microsoft Office Suite

Education

Associate’s degree

Job description

Assist incoming students and families with understanding the Federal Student Aid Application process. This position requires providing quality customer service by answering general questions regarding financial aid paperwork, policies, and procedures. The Enrollment Management Specialist will review and evaluate financial aid applications to determine eligibility for various programs, including federal, state aid, and scholarships. The Enrollment Management Specialist will assist in resolving issues related to financial aid application discrepancies or eligibility concerns.

Responsibilities

1. Primarily advise and counsel students, parents, and the college community on all aspects of the federal financial aid process/programs, including but not limited to, federal and state financial aid eligibility requirements, satisfactory academic progress and related appeals while maintaining a high value of customer service.
2. Answer incoming calls and assist students with inquiries regarding financial aid and enrollment management.
3. Serve walk-in students regarding Financial Aid inquiries or processes.
4. Assist students with understanding and completing the Federal Direct Loan Program regarding eligibility and requirements to receive a student loan.
5. Assist with awarding Financial Aid (Federal, State and School).
6. Specialized duties as follows (not all apply for each specialist):
   • Assist and/or Oversight of Federal Work-Study Program.
   • Award EMCC Scholarships according to school policies. works with EMCC Recruiters and High School Counselors regarding award days.
   • Visit high schools to hold FAFSA Days to assist students with completing the FAFSA, when needed.
   • Awards federal Direct and PPLUS loans in conjunction with all federal rules/regulations. Counsel with students regarding amounts and terms requested. Proficient in NSLDS and loan monitoring and reporting.
   • Performs ISIR Verification Processing.
   • Awards and assists with implementation of athletic scholarships. includes budgetary restraints and communication with coaches and players. Assists with term reporting to MACJC.
   • Understand and Assist with the evaluation of all aspects of the Financial Aid Suspension Appeals to determine eligibility.
   • Participate in various webinars and/or federal aid trainings (on-going) that will ensure timely, thorough, and accurate processing.
   • Attend financial aid trainings, webinars, or association meetings (Professional Development).
   • Participate in College Enrollment events (Journey East, etc.).
   • Other duties as assigned by the Director positions.

Education

Associate’s degree minimum

Skills

Microsoft Office Suite

Work Experience

3-5 years in a comparable/related position

Other Qualifications

Interpersonal skills

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to demonstrate the:

• Ability to work on a computer while seated or standing
• Ability to move around buildings, classroom, offices; to move across campus on varied surfaces
• Ability to occasionally transfer loads up to 25 pounds by lifting, pushing, pulling, or carrying; to frequently handle lighter loads throughout the day; to stoop as needed
• Ability to hear and speak in order to communicate with others in-person, by telephone, and by video conferencing technology
• Ability to see information in print and electronically
• Ability to report to work regularly and with consistent timeliness

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Cognitive and Mental Demands

The work environment described here is representative of what an employee will encounter while performing the essential functions of this job. The noise level is usually moderate, and will include interaction with other employees, students, the public, telephones, computers, calculating equipment and other office equipment. An employee will primarily operate within an office environment but may occasionally step outside to attend meetings or perform specific job-related tasks.

Other Duties and Responsibilities

Supports the College mission implicitly and explicitly in the daily execution of all duties and responsibilities;

Actively participates in maintaining an effective and continuous recruiting program;

Participates in Institutional Effectiveness activities;

Represents the College in a professional manner as evidenced by dress, demeanor and the discharge of daily responsibilities;

Fulfills other duties as assigned by the President and/or supervisor.

East Mississippi Community College is committed to assuring that the College and its programs are free from discrimination and harassment based upon race, color, ethnicity, sex, pregnancy, religion, national origin, disability, age, sexual orientation, gender identity, genetic information, status as a U.S. veteran, or any other status protected by state or federal law.

The following offices have been designated to handle inquiries regarding the non-discrimination policy:

Office Of The Director Of Human Resources

1512 Kemper Street Scooba, MS 39358

662.476.5274

Office Of The Dean Of Students Golden Triangle Campus Disability Services Coordinator

8731 South Frontage Road Mayhew, MS 39753

662.243.1979

Office Of The Vice President Of Scooba Campus Title IX Coordinator

1512 Kemper Street Scooba, MS 39358

662.476.5274