ELS IELTS Administrator

ilsc; Cincinnati (OH); Hybrid; USD 29,700 - 36,300; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Tuition reimbursement

Paid time off

Job summary

ilsc in Cincinnati is looking for an IELTS Administrator to oversee the management and coordination of the IELTS exam. This role requires in-person work on weekends, with flexibility for remote work during the week. You will ensure compliance with all standards set by IELTS and ELS.

The successful candidate will have a minimum of a high school education, strong communication skills, and the ability to work effectively in a cross-cultural environment. Benefits include health insurance, retirement plans, and paid time off.

Qualifications

• Minimum high school education.
• Ability to work in a cross-cultural environment.
• Strong organizational and communication skills.

Responsibilities

• Coordinate all IELTS activities and manage operations.
• Ensure testing security and integrity.
• Handle candidate complaints and manage staff.

Skills

Cross-cultural skills

Interpersonal communication

Organizational skills

Education

High school education

Certificate in CELTA or related field

Certificate in TESOL or related field

Tools

IAM

IWAS

ORS

Job description

Job Title: ELS IELTS Administrator

Reports to: Center Director

Location: Cincinnati, OH

Job Overview

ELS is looking to hire an IELTS Administrator. In-person weekends are required in this role, while the rest of the work can be done remotely. The Administrator reports directly to the Center Director and is responsible for coordination and general management of the IELTS exam, ensuring the center operates in compliance with IELTS and ELS requirements.

Essential Responsibilities

• Receive Administrator training provided by IELTS or ELS.
• Follow procedures set out in IELTS and ELS Policy and Procedures Manuals, and any other IELTS‑related manuals.
• Implement directions or new policies provided by IELTS/ELS, including those arising from a Center Audit.

Job Duties

• Coordinate all IELTS activities through ELS and the Director of IELTS Testing, including regular reports, test dates, capacity issues, fees, and other operational matters.
• Work with staff and personnel at the Center—examiners, invigilators, clerical markers, examiner trainers, and the Center Director—to ensure testing preserves security and integrity.
• Lead day‑to‑day administration, student processing, data collection/entry, and operation of the IELTS test.
• Hire, coordinate, and manage examiners, invigilators, and clerical markers.
• Meet goals established in the Plan or by the Center Director.
• Ensure adequate trained staff for each IELTS specialty is available at all times.
• Respond promptly to candidate inquiries by phone, email, and walk‑ins.
• Plan pre‑test activities and manage test day administration.
• Handle candidate complaints and appeals.
• Collect fees and provide required reports to ELS Administration/IELTS.
• Secure, order, and return materials to/from Cambridge ESOL.
• Maintain accurate records of all IELTS materials—live, administrative, and candidate test material.
• Organize off‑site tests with approval from the ELS Director of IELTS Testing.
• Train backup staff to provide candidate service during absences.
• Conduct impostor and fraud detection training for proctors and speaking examiners.
• Ensure all staff sign a Code of Practice and Confidentiality Declaration.
• Report all malpractice or security incidents.
• Market IELTS locally as approved by the ELS Director of IELTS Testing.
• Other duties as assigned.

Education and Experience Required

• High school education at minimum.
• Knowledge of IAM, IWAS, and ORS.
• Ability to work in a cross‑cultural environment.
• Strong interpersonal communication, organizational skills, ethics, and the ability to handle a wide variety of duties efficiently.

Preferred Qualifications

• Certificate or better in CELTA or related field.
• Certificate or better in TESOL or related field.
• Bilingual ability (English/Spanish) preferred.

Compensation and Benefits

• Base pay: $33,000 plus opportunity for commission.
• Performance‑based incentives, discretionary bonuses, and other perks may be included.
• Health insurance coverage: medical, dental, vision, HSA or FSA plans, life insurance, AD&D, short‑term and long‑term disability.
• 401(k) retirement plan.
• Tuition reimbursement.
• Employee assistance program.
• Paid time off/leave: vacation, paid holidays, and sick leave.

Equal Employment Opportunity Statement

ELS, ILSC and Greystone College are committed to providing a barrier‑free environment and are proud to be Equal Employment Opportunity employers. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

If you need assistance or accommodation due to a disability, please contact HR at [e-mail].

ELS participates in E‑Verify to verify employment authorization to work in the U.S. once a job offer has been accepted.