ELRC Family Specialist - Fairless Hills

Community Services For Children, Inc.; Fallsington (Bucks County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Full Time

Low cost benefits plan

Paid leave (vacation, sick, personal)

13 paid holidays

Agency sponsored 401k

Job summary

Community Services For Children, Inc. is seeking a dependable Family Services professional to provide information and referral services to families with young children.

You will meet families in community settings, assess needs, and guide them to appropriate programs and supports to promote healthy development. The role requires an associate’s degree, strong communication skills, and a bilingual English/Spanish proficiency.

Qualifications

• Requires an associate’s degree in social work, business admin, early childhood/human services, or related field.
• Ability to help customers and colleagues’ problem solve and achieve goals in a consistently friendly, informed manner.
• Proficiency with required databases and tracking/reporting systems relevant to job.
• Strong oral and written communication skills.
• Valid driver’s license and full-time use of vehicle.
• Bilingual English/Spanish required.

Responsibilities

• Provide excellent customer services to families of young children seeking information and opportunities that will meet their children’s healthy development throughout the region.
• Meet with families in a variety of community settings to conduct a needs assessment and provide referrals to ensure access to services.
• Conduct daily program activities of Family Services, handling inquiries, referrals and assistance to ensure an efficient operation.
• Accurately conduct all program processes in a timely manner, maintaining timelines and updating status elements in compliance with regulations and standards.
• Assist families with completion of applications for the Child Care Works program and provide information for publicly funded early learning programs.

Skills

Customer service

Problem solving

Communication

Bilingual English/Spanish

Driver’s license

Education

Associate’s degree

Job description

Want to make a difference? Come work with us!

Work Environment

We are a large, well-established, high performing organization located in the heart of the Lehigh Valley. Selected as a 2015, 2017, 2020, and 2021 Top Workplace, CSC is a leader in early childhood education. We work together to prepare young children and their families to succeed in learning – and life! Our culture encourages a growth mindset and promotes work/life balance - offering generous paid time off packages and comprehensive benefits.

Newly hired staff members will receive a $500 net monetary incentive upon completion of probation.

Job Description

• Provide excellent customer services to families of young children seeking information and opportunities that will meet their children’s healthy development throughout the region
• Meet with families in a variety of community settings to conduct a needs assessment and provide all related information and referrals to ensure a system of comprehensive and efficient access to services
• Conduct daily program activities of Family Services, handling any/all inquiries, referrals and assistance to ensure an efficient, effective, and customer-friendly operation
• Accurately conduct all program processes in a timely manner, maintaining stated timelines, updating all status elements, ensuring full compliance with all regulations, performance standards and best practices
• Assist families to completion of applications for Child Care Works program and provide application information for all publicly funded early learning programs

Requirements

• Associate’s degree required in social work, business admin, early childhood/human services, or related field
• Ability to help customers and colleagues’ problem solve and achieve goals in a consistently friendly, informed manner
• Ability to use required databases, software, other technology, and including tracking and reporting systems relevant to job
• Strong oral and written communication skills
• Valid driver’s license, full time use of vehicle
• Bilingual English/Spanish required

Benefits

• Full Time
• Low cost/rich benefits plan
• Paid leave for vacation, sick, and personal days
• Thirteen paid holidays
• Agency sponsored 401k retirement plan

*This opportunity is located in Fairless Hills, PA and requires travel to Allentown and Quakertown for training.