ELP Team Member - CCP

Follett Higher Ed Group, LLC; Philadelphia (Philadelphia County); On-site; USD 17,000 - 21,000; Part time

Job summary

Follett Higher Education is seeking an ELP Team Member to join the campus bookstore team. You will greet customers, answer inquiries, and process purchases using the POS system while maintaining a clean, stocked, and organized sales floor.

The role emphasizes exceptional customer service, safe money-handling, and collaboration with training of new team members. Availability to meet business needs is required, with duties including shelving, signage, and basic order processing.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication skills.
• Minimal travel expected (less than 10%).

Responsibilities

• Greet customers and assist with inquiries; support a hassle-free customer experience.
• Operate POS system, handle payments, and apply discounts as appropriate.
• May perform data entry or order placement for books and merchandise as directed by the manager.
• Stock shelves, price merchandise, and assist in displays and signage.
• Follow safety and loss prevention procedures; monitor EAS alarms and inventory tags.
• Other duties as assigned by the supervisor.

Skills

Verbal communication

Written communication

Customer service

Teamwork

Education

High school diploma or equivalent

Tools

POS system

Order processing applications

Job description

Philadelphia, Pennsylvania, United States

Job Description

Position Overview

Follett Higher Education is a leading educational service provider and omnichannel retailer, providing students, faculty, staff, parents, and fans with the course materials, learning tools, and retail services needed to successfully support the collegiate journey. Follett Higher Education supports over 6 million students through its 1,100 physical and 1,750 eCommerce campus stores across North America.

The Experiential Learning Platform, or ELP, is an operating model that transforms the campus store into a real-world learning environment where students develop leadership, business, and career-ready skills through hands-on work experience.

TheELP Team Member is a student of the campus, where the bookstore is located, and focuses on providing exceptional customer service. Greets customers, assists customers with store inquiries, answers the phone and/or directs callers, and rings up purchases using the POS system. Use safe money-handling procedures and secure transaction practices. Assist with training new team members. Ensure the sales floor is fully stocked and items priced properly. Team members are required to maintain availability that meets business needs.

Responsibilities

• Greet customers and render assistance as necessary, responding to inquiries pertaining to products and merchandise. Partners to create and maintain a Hassle-free customer service culture, focused on solutions-based selling and an exceptional customer experience. Complete online orders in a timely manner. Proficient in the use of order processing applications and shipping applications.
• Operates POS system: accepting payments, giving change, bagging purchases, and processing employee or faculty discounts as appropriate. Starts up and shuts down register, troubleshoots, counts down register, performs cashier audits, etc. Balances the cash drawer, including checks, credit card receipts, and student charge slips.
• May perform data entry/order placement for books and/or merchandise as directed by manager. Conducts research into chargebacks, late orders, and shipping requisitions to answer inquiries and resolve problems.
• Carry and shelve merchandise inventory; may also pull and package merchandise for return to vendors. Straightens merchandise, stocks shelves, prices merchandise and may assist in setting up displays and signs. May be required to mop, vacuum, clean shelves and take out trash.
• Follows all safety and loss prevention processes as outlined by company policy or procedure: Test the EAS security system daily and approach customers who set off the EAS system, investigating alarms, resolving issues, and logging EAS activations. Ensure inventory control tags are removed and/or replaced on merchandise according to company standards as applicable.
• Other Duties as assigned.

Requirements

• High school diploma or equivalent.
• Verbal and written communication skills.
• Travel: minimal - less than 10%.
• Physical Requirements:
• Able to stand, walk, and smile for extended periods of time.
• Able to stoop and kneel.
• Push, pull, lift, or carry up to 35 lbs.
• Ascend or descend ladders, stairs, ramps.

Equal Opportunity Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Follett Higher Education is a drug-free workplace environment.

EEO is the Law