ELP Student CEO - CCP

Shepherd; Philadelphia, Northern (Philadelphia County, KY); Hybrid; USD 50,000 - 65,000; Full time

Job summary

Follett Higher Education in Philadelphia is seeking a Student CEO to lead store operations, develop a high-performing team, and promote exceptional hospitality across campus stores. The role combines people leadership with guest experience and community engagement.

You will drive talent development, manage staffing and scheduling, and contribute to the financial success of the business while delivering outstanding service to students, faculty, and visitors.

Qualifications

• Ability to support, exhibit, and promote Follett's Core Values.
• Demonstrate proficiency and commitment to growth across Follett's Core Competency Framework.
• Strong organizational, time management, and problem-solving skills.
• Vital customer service, communication, and presentation skills.
• Strong analytical skills and financial acumen.
• Advanced relationship building, a demonstrated ability to influence a team, and customer outreach.

Responsibilities

• Lead and develop a team of peers; provide coaching and feedback.
• Engage guests with exceptional hospitality; build an outward-facing community culture.
• Manage financial details and labor model to optimize profitability and scheduling.
• Perform other duties to support general store operations.

Skills

Organizational skills

Time management

Problem-solving

Customer service

Communication

Presentation skills

Analytical skills

Financial acumen

Relationship building

Team leadership

Job description

Philadelphia, Pennsylvania, United States

Job Description

Position Overview

Follett Higher Education is a leading educational service provider and omnichannel retailer, providing students, faculty, staff, parents, and fans with the course materials, learning tools, and retail services needed to successfully support the collegiate journey. Follett Higher Education supports over 6 million students through its 1,100 physical and 1,750 eCommerce campus stores across North America.

• Team Development: Actively lead and develop a team of their peers. It is the responsibility of the Student CEO to engage their team in the Follett mission, culture, and customer service standards, and to provide feedback and coaching to an individual team.
  • Developing talent around operational needs and individual strengths.
  • Completing on-location HR responsibilities.
  • Evaluating current and prospective talent to determine recruiting needs.
• Community Leadership: Set out to build a business that serves as a community cornerstone. It is the responsibility of the Student CEO to take on the role of servant leader and to identify opportunities to consistently engage guests through exceptional hospitality.
  • Building an internal culture of empowering team members to create impact.
  • Building an outward-facing culture of empowering the community through impact.
  • Developing strong public relations skills.
• Financial Management: Master the financial details that impact a business's Profit and Loss statement.
  • Generating top-line sales.
  • Manage a labor model to determine staffing and scheduling.
  • Organize their place of business around an understanding of the cost of goods sold.
• Other Duties as assigned to support general store operations.

Requirements

• Ability to support, exhibit, and promote Follet's Core Values in all daily activities and interactions with others.
• Demonstrate proficiency and commitment to growth across Follett's Core Competency Framework.
• Strong organizational, time management, and problem-solving skills.
• Vital customer service, communication, and presentation skills.
• Strong analytical skills and financial acumen.
• Advanced relationship building, a demonstrated ability to influence a team, and customer outreach.
• Travel: minimal - less than 10%.
• Physical Requirements:
• Able to stand, walk, and smile for extended periods of time.
• Able to stoop and kneel.
• Push, pull, lift, or carry up to 35 lbs.
• Ascend or descend ladders, stairs, ramps.

Equal Opportunity Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Follett Higher Education is a drug-free workplace environment.