ELM (CLM) Admin Support

Veriipro; Phoenix (AZ); On-site; USD 80,000 - 100,000; Full time

Job summary

Veriipro is seeking a professional in Phoenix, Arizona, to administer the IBM CLM/ELM suite, ensuring operational excellence through effective management of technical skills in environments. The candidate will perform installations, manage incident tickets, and monitor system health while collaborating with Honeywell teams.

Preferred qualifications include hands-on ELM/CLM experience and strong troubleshooting skills. This position offers opportunities for professional growth in a challenging enterprise environment.

Qualifications

• Expertise in BM DOORS Classic administration and troubleshooting.
• Strong experience in IBM Quality Management (QM) configuration and support.
• In-depth knowledge of Jazz tools (RTC, DNG, RQM) and OSLC integrations.

Responsibilities

• Administer the IBM CLM/ELM suite and perform installations and upgrades.
• Manage incident and RITM tickets while ensuring SLA adherence.
• Monitor system health and application availability.

Skills

BM DOORS Classic administration

IBM Quality Management (QM) configuration

Linux server deployments

Windows server deployments

LDAP protocols

SSL certificate management

OSLC integrations

Job description

Roles and Responsibilities

• Administer the IBM CLM/ELM suite, including DOORS Classic, QM, JTS, LDX, GC, DCC, CCM, AM, RM, RELM, LQE, RPEN, and JAS.
• Perform installation, configuration, setup, and upgrades in distributed environments. Execute fix packs and server renaming as needed.
• Conduct patching activities (OS, DB, QMW) and perform sanity/smoke testing post-deployment.
• Manage incident and RITM tickets, ensuring SLA adherence and creating IBM support cases for issue resolution.
• Monitor system health through daily checks, alert systems (Splunk/Catchpoint), and ensure application availability.
• Handle security and vulnerability management for the ELM and DOORS applications.
• Support third-party integrations and collaborate with Honeywell teams (DB, DCN, Security).
• Maintain SOPs, runbooks, and operational documentation to ensure best practices and operational excellence.
• Provide functional support as a Jazz Admin, assisting in project area creation, LQE/LDX management, and JRS meta-model refresh.
• Participate in weekly triage calls, vendor checkpoint discussions, and internal meetings to review system performance and updates.

Required Technical Skills

• Expertise in BM DOORS Classic administration and troubleshooting.
• Strong experience in IBM Quality Management (QM) configuration and support.
• In-depth knowledge of Jazz tools (RTC, DNG, RQM) and OSLC integrations.
• Expertise in Linux/Windows server deployments, IBM WAS, Liberty profiles, and SSL certificate management.
• Familiarity with LDAP protocols, authentication, and authorization within IBM Jazz CLM environments.

Preferred Skills

• Hands‑on experience in ELM/CLM administration in enterprise environments.
• Strong troubleshooting and stakeholder communication skills.
• Experience in security and vulnerability management for ELM/CLM applications.
• Experience with third‑party integrations and collaborating with cross‑functional teams.