Ella Mae's Host

Mainsail Lodging & Development; Fort Myers (FL); Sur place; USD 17 000 - 22 000; Plein temps

Résumé du poste

Mainsail Lodging & Development is hiring a Restaurant Host in Fort Myers, FL. The role focuses on greeting guests warmly, seating them promptly, and maintaining a hospitable front-of-house flow. You will coordinate with servers, report to work on time in uniform, and help ensure a clean, efficient dining area.

Ideal candidates have a high school diploma and hospitality experience. Proficiency with tablets/iPads and POS systems is beneficial for accurate guest service and reservations management.

Qualifications

• High School diploma or higher.
• Hospitality experience preferred, at least one-year host position.

Responsabilités

• Welcome each guest genuinely and seat them as quickly as possible.
• Converse with guests in a friendly, hospitable and informative manner.
• Use a rotation method to ensure seating is fair.
• Report to work on time and in proper uniform/approved attire.
• Work as a team with all hotel staff.
• Check greeter station for cleanliness and front-of-house readiness.
• Prepare tables and coordinate with servers for seating.
• Assist managers with daily duties such as scheduling of stations.

Connaissances

Customer service

Communication

Technology usage

Menu knowledge

Teamwork

Formation

High School diploma

Outils

MICROS POS

Yelp reservations

Description du poste

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.

Restaurant Host will be responsible for greeting and seating all guests in the Restaurant dining areas to ensure each guest is welcomed with a warm, friendly, and enthusiastic greeting and that they are seated as quickly as possible to start their dining experience.

What You Have

• High School diploma or higher
• Previous hospitality experience preferred, at least one-year host position in the Macon, GA area preferred
• Excellent customer service skills
• Excellent communication skills, both verbal and written
• Ability to use technology e.g. tablets, iPads
• Ability to assist with menu revisions when needed

What You’ll Do

• Welcome each guest genuinely and seat them as quickly as possible
• Ability to converse with guests in a friendly, hospitable and informative manner
• Use a rotation method to ensure seating is fair
• Report to work on time and in proper uniform/approved attire
• Work as a team with all team members within the hotel
• Check greeter station assigned for cleanliness of area
• Ensure the front of the restaurant is clean and all objects are dust free
• Check all tables to ensure they are set up and ready to be seated with guests
• Communicate to servers when seating tables
• Assist servers when necessary
• Have knowledge of all areas within the hotel
• Ability to communicate to managers the flow of private dining rooms
• Observe flow of the private dining rooms
• Assist in the detailing of tables and remove items not in use, extra place settings should be removed
• Never solicit tips
• Attend monthly department meetings and daily stand ups
• Perform other duties as management requests to service our guests.
• Ability to use POS (point of sale) system MICROS as well as Yelp reservation system
• Assist managers with daily duties such as scheduling of stations
• Follow the procedures addressed in the training manual

Physical Demand

• Ability to sit or stand for extended periods of time
• Ability to communicate clearly
• Ability to lift 20 lbs. or more
• Corrected vision to normal range
• Long hours sometimes required

Mental Demands

• Make sound judgments quickly
• Work on multiple tasks, making appropriate progress towards deadlines
• Manage differing personalities within the office, the hotel and the community
• Maintain the highest degree of confidentiality
• Ability to work effectively in stressful, high pressure situations
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.