Restaurant Manager

Mainsail Lodging & Development; Atlanta (GA); On-site; USD 55,000 - 85,000; Full time

Job summary

Mainsail Lodging & Development is seeking a Food & Beverage Manager to oversee all F&B outlets from the guest arrival to departure, ensuring a superior guest experience and positive retention.

Ideal candidates have at least two years in an Assistant Manager or Manager role in fine dining or hotel settings, plus a solid wine/beverage knowledge base and excellent communication skills. A Serve Safe certificate (renewal preferred) is required or in progress.

Qualifications

• Minimum two years in an Assistant Manager or Manager role at a fine dining restaurant or hotel
• A fine dining, wine, and beverage knowledge base
• Excellent communications skills, both written and verbal
• A Serve Safe certificate, or working on renewing current certificate
• Strong ownership in all duties
• Experience training and coaching restaurant staff
• Ability to work effectively under pressure
• High school diploma or equivalent or higher

Responsibilities

• Manage day-to-day operations to ensure quality service standards and exceptional guest experience
• Supervise daily shift operations with Restaurant Managers; assist servers, server assistants, and hosts
• Respond to all guest requests and complaints to ensure guest satisfaction
• Maintain payroll accuracy and compliance with hours, PTO, and holidays
• Train, motivate, coach, and discipline F&B team members
• Prepare staff schedules according to forecast, payroll budget, and productivity
• Participate in departmental and staff meetings
• Uphold purchasing, invoicing, and accounting standards
• Control costs via daily/monthly par checks and inventory
• Perform other duties as assigned by leadership

Skills

Fine dining exposure

Wine & beverage knowledge

Excellent communication

Serve Safe certification

Staff training & coaching

Under pressure performance

High school diploma or higher

Education

High school diploma or higher

Tools

Micros

Yelp

Job description

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.

The Food & Beverage Manager will be responsible for managing all F&B outletsfrom the arrival experience to the completionof the guest experience to ensure positive guest retention. Micros and Yelp preferred. Baseline knowledge of wine and spirits is a must. Bar and craft cocktail experience preferable, but not necessary.

What you have

• Minimum two years in an Assistant Manager or Manager role at fine dining restaurant or hotel

• A fine dining, wine, and beverage knowledge base

• Excellent communications skills, both written and verbal formats

• A Serve safe certificate, or you are working on renewing current certificate

• A strong sense of ownership in everything that you do

• Experience training and coaching restaurant staff

• The ability to work effectively and efficiently while working under pressure

• High school diploma, equivalent degree, or higher required

What you’ll do

• Manage the day-to-day operations, ensuring quality service standards are met and the guest experience is exceptional

• Supervise daily shift operations working with Restaurant Managers, including assisting servers, server assistants, and hosts on the floor during meal periods

• Create a positive atmosphere for guests by responding to all guest requests, problems, complaints, and/or accidents at all F&B outlets in an attentive, courteous, and efficient manner including follow up to ensure guest satisfaction

• Maintain accurate payroll for all team members within the department. Comply with deadlines to ensure proper hours, PTO, and Holidays are paid out correctly.

• Train, motivate, coach, counsel, and discipline all F&B team members according to the Hotel standards with supervision from Restaurant General Manager

• Prepare all F&B team member schedules according to the business forecast, payroll budget guidelines, and productivity requirements; submit completed schedules to the General Manager and Human Resources when required

• Participate in required meetings to include Departmental, Staff, Manager, and any other meetings

• Uphold standards regarding purchase orders, voucher of invoices, and checkbook accounting according to Mainsail Lodging & Development standards

• Control costs by conducting daily/monthly par checks and inventory to review portion control, reduce waste, andensure no interruption of service

• Other necessary duties as assigned by reasonably assigned

Physical Demand

• Ability to sit or stand for extended periods of time

• Ability to bendand kneel

• Ability to communicate clearly

• Ability to work long hours as needed

• Ability to lift, pull 10/25/50 lbs.

Mental Demands

• Make sound judgments quickly

• Work on multiple tasks, making appropriate progress towards deadlines

• Able to work independently, take direction, and provide direction to others

• Manage differing personalities within the property, the resort, and the community

• Maintain the highest degree of confidentiality

• Ability to work effectively in stressful, high-pressure situations

• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.