Elite Flight Concierge & Operations Specialist

Alerion Aviation; West Palm Beach (FL); On-site; USD 70,000 - 110,000; Full time

Job summary

Alerion Aviation in West Palm Beach seeks a Flight Services Specialist to serve HNW clients with concierge-style travel planning and operational oversight. You will coordinate domestic and international trips, ensuring safety, compliance, and seamless execution across the trip lifecycle.

You will monitor real-time flight operations, communicate proactively with clients and crews, and collaborate with maintenance, scheduling, and external partners to deliver exemplary service while safeguarding

Qualifications

• Bachelor’s degree preferred, or equivalent combination of education and relevant experience.
• 2+ years of experience in aviation operations, flight operations, ground operations, trip planning, crew scheduling, aircraft scheduling, account management, or high-touch customer service.
• Experience supporting HNW/VIP clients or providing concierge-level service is highly preferred.
• Flight planning/scheduling tools knowledge with ForeFlight, FltPlan.com, AIRINC, Avianis and Jetinsight preferred.
• Strong understanding of aviation operations, trip planning, and the coordination of aircraft, crew, and ground services.
• Ability to handle confidential and sensitive information with discretion and professionalism.

Responsibilities

• Serve as a point of contact for Alerion clients, providing personalized, professional, and proactive service throughout the trip lifecycle.
• Coordinate complex domestic and international travel logistics and monitor flight operations in real time.
• Advocate for the client while balancing client expectations with operational, safety, regulatory, and company requirements.
• Provide timely and proactive communication regarding flight status, delays, and operational changes.
• Work with crew, maintenance, operations, scheduling, and external partners to ensure safe, efficient flight execution.

Skills

2+ years aviation experience

Concierge-level service

Discretion & confidentiality

Strong communication

Organizational multitasking

Problem solving under pressure

Client relationship building

Education

Bachelor’s degree or equivalent

Tools

ForeFlight

FltPlan.com

Avianis

JetInsight

Job description

Alerion Aviation in West Palm Beach seeks a Flight Services Specialist to serve HNW clients with concierge-style travel planning and operational oversight. You will coordinate domestic and international trips, ensuring safety, compliance, and seamless execution across the trip lifecycle.

You will monitor real-time flight operations, communicate proactively with clients and crews, and collaborate with maintenance, scheduling, and external partners to deliver exemplary service while safeguarding