Elite Event Concierge & Banquets Specialist

mcrhotels.com; Illinois; On-site; USD 21,000 - 30,000; Full time

Job summary

Hyatt Regency Chicago is seeking an Event Concierge to assist guests with requests, provide local recommendations, and deliver personalized service that exceeds expectations. The role emphasizes hospitality, attentiveness, and accurate information sharing to enhance guest experiences.

You will respond to a wide variety of inquiries, coordinate with departments, and help arrange activities, tickets, and directions while maintaining professional communication and a friendly demeanor in a

Qualifications

• Read and comprehend simple instructions, short correspondence, and memos.
• Write simple correspondence.
• Speak English fluently.
• Interpret and perform basic computer and POS system functions.

Responsibilities

• Respond to guest requests with hospitality and professionalism.
• Resolve customer inquiries about hotel services, hours, and in-house events.
• Provide local recommendations and make tickets, reservations, and directions as needed.
• Coordinate with Bell Desk, Business Center, and other departments to meet guest needs.
• Keep collateral and information for local restaurants, attractions, maps up to date.

Skills

Reading skills

Writing skills

English fluency

POS system basics

Tools

POS system

Job description

Hyatt Regency Chicago is seeking an Event Concierge to assist guests with requests, provide local recommendations, and deliver personalized service that exceeds expectations. The role emphasizes hospitality, attentiveness, and accurate information sharing to enhance guest experiences.

You will respond to a wide variety of inquiries, coordinate with departments, and help arrange activities, tickets, and directions while maintaining professional communication and a friendly demeanor in a