Events Management Associate

JPMorganChase; Chicago (IL); On-site; USD 67,000 - 95,000; Full time

Job summary

JPMorganChase invites applications for an Events Management Associate in Chicago, IL. The role oversees meetings and corporate events, working with catering, A/V, and facilities to deliver exceptional experiences.

You will greet clients daily, resolve issues with professionalism, and coordinate with cross-functional teams. A Bachelor's degree and 4+ years in hospitality/events are required, with strong communication and multitasking abilities.

Qualifications

• Bachelor's degree required.
• 4+ years’ experience in Hospitality Industry, 5-Star Hotels, Event Planning and Food & Beverage with high touch customer service.
• Excellent interpersonal and communication skills, with the ability to engage with clients and colleagues professionally.

Responsibilities

• Oversee meetings and events within the designated center, collaborating with catering, audio-visual, and facilities teams to meet client expectations.
• Provide personalized, high-touch service by greeting clients daily.
• Resolve day-to-day client challenges while maintaining a positive experience.
• Maintain a professional, flexible, can-do attitude with exceptional service.
• Participate in daily operations meetings and weekly reviews for event planning progress.
• Execute pre- and post-conference calls to manage details effectively.
• Manage space issues and escalate unresolved items to lead planner or manager.
• Handle reception desk tasks, including calls, emails, and guiding clients to meeting rooms.
• Master the EMS to detail reservations, review requests, and generate reports.
• Communicate with planning team and reservation holders throughout booking process.

Skills

High-touch customer service

Multitasking

Communication skills

Flexibility

Education

Bachelor degree

Job description

Events Management Associate, Chicago, IL, United States

Join our Events Planning team and deliver high-impact, impeccably executed corporate experiences.

Job Information

Job Schedule

Full time

Job Shift

Variable

Base Pay/Salary Chicago,IL $66,500.00-$95,000.00

Locations 10 S Dearborn St, Chicago, IL, 60603, US

Job Responsibilities

• Oversee meetings and events within the designated center, collaborating with internal partners in catering, audio-visual, and facilities to meet and exceed client expectations.
• Provide personalized, high-touch customer service by meeting and greeting each client daily
• Handle day-to-day challenges presented by clients, driving towards effective solutions while maintaining a positive client experience
• Maintain a professional, flexible, and "can-do" attitude, delivering exceptional service at all times
• Participate in daily operations meetings and weekly reviews to stay ahead and informed on events you and the team are planning
• Execute pre-conference calls/meetings and post-conference calls/meetings when applicable, ensuring all details are managed effectively
• Manage space issues and elevate unresolved issues to the lead planner or manager as needed
• Cover essential reception desk functions, including answering telephone calls and returning emails promptly and greeting/escorting clients to their meeting room
• Master the usage of the EMS (Event Management System) to detail reservations, review incoming requests, and generate accurate reports
• Serve as a strong communicator, managing correspondence between the planning team and reservation holders throughout the booking process, while providing an outstanding customer service experience
• Prioritize new meeting room reservations from online booking tools, ensuring timely and accurate processing . Ensure customers are contacted in a timely manner, updated regarding the status of their requests and offering available options as needed
• Deliver high-level service to event organizers, developing rapport with line of business (LOB) administrators and meeting contacts to understand and meet their business needs and expectations.

Required qualifications, skills, and capabilities

• Bachelor degree required
• 4+ years’ experience in the Hospitality Industry, 5-Star Hotels, Event Planning and Food & Beverage with high touch customer service, demonstrating a strong foundation in customer service and organizational skills
• Excellent interpersonal and communication skills, with the ability to engage with clients and colleagues professionally and warmly
• Ability to effectively manage guest experiences and expectations using a high level of tact and diplomacy
• Highly organized, with the ability to multitask and prioritize tasks effectively
• Working knowledge of audio-visual systems. Proficiency in Microsoft Office tools are essential, and knowledge of the EMS booking system
• Flexibility to thrive in a fast-paced and diverse environment
• Willingness to work flexible shifts to cover conference center hours and locations