Elite Emergency Communications Dispatcher

Sevier, County of (TN); Sevierville (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

Sevier County Sheriff's Office in Sevierville, TN, seeks a Communications Dispatcher to support the operations of the Sheriff’s Office Communications Division. The role involves handling 911 and non-emergency calls, operating radio consoles, and coordinating with law enforcement agencies to relay information promptly and accurately.

The ideal candidate has strong communication, organizational, and decision-making skills, with training in emergency communications and NCIC procedures.

Qualifications

• High school diploma or equivalent with coursework in communications or criminal justice.
• Strong organizational and interpersonal skills.
• Ability to communicate effectively and remain calm in emergencies.
• Experience with emergency communications and dispatch is preferred.

Responsibilities

• Operates a phone system that receives emergency and non-emergency calls including 911 transfers and TTD calls.
• Operates a multi-channel radio console to dispatch and receive transmissions.
• Interacts with other law enforcement and communications agencies to obtain and relate information.
• Completes NCIC validations and entries and ensures information is accurate and timely.
• Assists with shift activities of the communications division and responds to issues or complaints promptly.
• Operates a computer that supports CAD, NCIC, mapping and 911 operations.
• Maintains location of Patrol units and dispatches units to calls for service.
• Cooperates with agencies on joint programs and operations related to communications.
• Ensures equipment is functioning properly and requests assistance as needed.
• Assists with daily activity reports and submits for review.

Skills

Strong communication skills

Organizational skills

Decision-making under pressure

Attention to detail

Interagency coordination

Emergency dispatch experience

Multi-tasking

Computer terminal operation

Education

High school diploma or equivalent

Tools

CAD systems

NCIC/TCIC knowledge

Radio consoles

Multi-line phone systems

Mapping/911 applications

Job description

Sevier County Sheriff's Office in Sevierville, TN, seeks a Communications Dispatcher to support the operations of the Sheriff’s Office Communications Division. The role involves handling 911 and non-emergency calls, operating radio consoles, and coordinating with law enforcement agencies to relay information promptly and accurately.

The ideal candidate has strong communication, organizational, and decision-making skills, with training in emergency communications and NCIC procedures.