Call Center Leadership Coach & Operations Lead

Seaside Plumbing Inc; Northern (KY); Hybrid; USD 34,000 - 37,000; Full time

Benefits offered by this job

Competitive pay

Health/dental/vision insurance

Life insurance

401(k) with match

Profit sharing

Paid vacation/sick time/holidays

Gym membership

Leadership development

Job summary

Seaside Plumbing Inc in Bishopville, MD is seeking a high-performance leader to coach a frontline team of Customer Service Representatives and Dispatchers. This is not a call-center role; it’s a leadership track with accountability, coaching, and ownership of results.

You’ll drive scheduling, monitor call quality, train new teammates, and step in as acting manager when needed. The position offers competitive pay and comprehensive benefits.

Qualifications

• Experience in call center, dispatch, or customer service environments.
• Willingness to lead, coach, and own results.

Responsibilities

• Support and coach Customer Service Representatives and Dispatchers
• Assist with daily call center and dispatch operations
• Help ensure the schedule is full and optimized daily
• Monitor call quality and provide real-time feedback
• Step in as acting manager when needed
• Communicate expectations and connect performance to results

Skills

Coaching

Leadership

Team leadership

Communication

Job description

Seaside Plumbing Inc in Bishopville, MD is seeking a high-performance leader to coach a frontline team of Customer Service Representatives and Dispatchers. This is not a call-center role; it’s a leadership track with accountability, coaching, and ownership of results.

You’ll drive scheduling, monitor call quality, train new teammates, and step in as acting manager when needed. The position offers competitive pay and comprehensive benefits.