Elite Client Services Manager: Athlete Brand & Concierge

The Familie, LLC; Atlanta (GA); On-site; USD 70,000 - 90,000; Full time

Job summary

The Familie, LLC in Atlanta (and Nashville) seeks a Client Service Manager to own day-to-day execution and client experience for a portfolio of professional and NIL athletes. This role blends strategic client management with hands-on operational execution across endorsement fulfillment, financial tracking, brand activations, and concierge services.

You will serve as the operational lead, ensuring white-glove service, revenue protection, and cross-functional coordination with agents, creative,

Qualifications

• 5–8+ years of experience in sports agency, athlete representation, brand partnerships, talent management, or a related field.
• Direct experience supporting professional or high-level NIL athletes preferred.
• Demonstrated ability to manage multiple high-profile accounts simultaneously.
• Strong understanding of endorsement lifecycle, contract compliance, and brand activation execution.
• Exceptional organizational skills with meticulous attention to detail.
• Collaborative work style with ability to coordinate across agents, creative, finance, and legal teams.
• Willingness to travel and work non-traditional hours, including nights and weekends as needed.
• Proficiency in project management tools and Microsoft Office Suite.

Responsibilities

• Own day-to-day communication and execution for assigned professional and NIL clients.
• Serve as the primary operational point of contact for clients and their agents.
• Anticipate client needs surrounding key career milestones including drafts, combines, free agency, endorsement launches, and life events.
• Build trusted, professional relationships while maintaining appropriate escalation channels to senior leadership.
• Identify opportunities to enhance client satisfaction, retention, and long-term value.
• Oversee complex travel logistics, housing coordination, reservations, and lifestyle management with discretion and urgency.
• Manage vendor relationships to ensure premium service standards and cost efficiency.
• Execute time-sensitive and high-pressure requests while maintaining organization and documentation.
• Support on-site operations for major events including drafts, combines, All-Star appearances, brand activations, and appearances.

Skills

Client management

Travel logistics

Brand activation

Endorsements

Contract compliance

Communication

Cross-functional coordination

MS Office

Tools

Monday.com

CRM platforms

Job description

The Familie, LLC in Atlanta (and Nashville) seeks a Client Service Manager to own day-to-day execution and client experience for a portfolio of professional and NIL athletes. This role blends strategic client management with hands-on operational execution across endorsement fulfillment, financial tracking, brand activations, and concierge services.

You will serve as the operational lead, ensuring white-glove service, revenue protection, and cross-functional coordination with agents, creative,