Elite Banquet Operations Leader

Shaner Hotels; Southbridge (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

Shaner Hotels is seeking a Banquet Manager for the Wellsworth Hotel in Southbridge, MA. The role oversees all banquet operations, ensures safety and quality standards, and leads staff performance and budgeting to meet property goals.

The ideal candidate will have supervisory banquet experience, ServSafe/food safety training, and strong guest relations skills. This position requires flexibility to work weekends and holidays and will report to hotel management.

Qualifications

• Two years minimum supervisory experience in banquet operations.
• ServSafe and/or food safety training.
• Alcohol awareness training (e.g. TIPS).
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.
• Ability to write routine reports and correspondence.
• Ability to accurately compute mathematical calculations and use required measurement tools.
• Ability to prepare budgets and ensure cost controls.

Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company’s business operations.
• Ensures compliance with and completion of all daily operational procedures by the Banquet Department.
• Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications.
• Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department.
• Develops accurate and aggressive short- and long-range financial objectives for the Banquet Department consistent with property objectives.
• Responsible for responding and handling all guest related issues pertaining to the department.
• Ensures communication with General Manager, all other Department Managers, Supervisors and Staff.
• Manages all aspects of employee performance to ensure productivity and a quality work environment.
• Maintains and is responsible for Banquet Department’s annual budget.
• Other duties as assigned.

Skills

Supervisory experience

Guest communication

Budgeting & cost control

Reading safety rules & procedures

Mathematical calculations

Bilingual English/Spanish

Education

High school diploma

Some college preferred

Job description

Shaner Hotels is seeking a Banquet Manager for the Wellsworth Hotel in Southbridge, MA. The role oversees all banquet operations, ensures safety and quality standards, and leads staff performance and budgeting to meet property goals.

The ideal candidate will have supervisory banquet experience, ServSafe/food safety training, and strong guest relations skills. This position requires flexibility to work weekends and holidays and will report to hotel management.