Elite Automotive Service Advisor

Hireology; Naples (FL); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Comprehensive Health Insurance

401(k) with Employer Match

Paid Vacation/Company Holidays

Competitive Wage Plans

Ongoing Professional Development

Company outings and activities

Employee discounts

Job summary

Germain Honda of Naples is seeking an Automotive Service Advisor to own the customer experience in the service lane. You will be the first contact for vehicle status, repairs and diagnostics, and you will coordinate with technicians and service teams to ensure timely, accurate updates.

The role requires strong communication and multitasking ability, a detail-oriented approach, and comfort with service management software. Opportunity for growth and a supportive team environment in Naples, FL.

Qualifications

• Experience in automotive service advisor or customer service preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and manage time effectively.
• Detail-oriented with good organizational skills.
• Proficient with computers and service management software.

Responsibilities

• Greet customers promptly and professionally upon arrival.
• Listen carefully to customer concerns and document issues.
• Schedule vehicle service appointments and coordinate with technicians.
• Provide explanations of recommended services and costs to customers.
• Maintain clear and timely communication between customers and the service department.
• Address questions and resolve service-related issues to ensure satisfaction.
• Maintain records of services and repairs performed on each vehicle.

Skills

Customer service

Communication

Multitasking

Detail-oriented

Computer proficiency

Clean driving record

Job description

Germain Honda of Naples is seeking an Automotive Service Advisor to own the customer experience in the service lane. You will be the first contact for vehicle status, repairs and diagnostics, and you will coordinate with technicians and service teams to ensure timely, accurate updates.

The role requires strong communication and multitasking ability, a detail-oriented approach, and comfort with service management software. Opportunity for growth and a supportive team environment in Naples, FL.