Elite 911 Dispatch & Communications Specialist

City of Bismarck, North Dakota; Bismarck (ND); Presencial; USD 42.000 - 65.000; Tempo integral

Resumo da vaga

City of Bismarck, North Dakota, seeks a qualified emergency communications professional to answer calls, assess information, and dispatch police, fire, and rescue services. The role uses CAD and integrated radio/telephony systems to ensure timely responses.

In this position, you will monitor field units, transmit communications, and maintain logs while adhering to NCIC policies. Strong decision-making and public-relations skills are essential for daily emergency operations.

Qualificações

• Requires basic skills from high school education and the capacity to understand emergency dispatch principles.
• Applies specialized training in emergency communications and NCIC policies.
• Experience up to two years in a similar position is typical for this role.

Responsabilidades

• Answer emergency and non-emergency calls and dispatch appropriate personnel.
• Operate an intelligent workstation with CAD, radio, and telephony systems to dispatch services.
• Receive and respond to calls, interrogate callers, prioritize events and provide instructions.
• Dispatch and manage police, fire, rescue and other resources.
• Monitor radio frequencies and track field personnel locations.
• Complete reports and maintain records.
• Inspect equipment for proper operation and report malfunctions.
• Activate sirens and pagers for emergencies and weather situations.
• Complete required training and perform related duties.

Conhecimentos

CAD/Computer-Aided Dispatch

GIS mapping technology

Radio and telephony operations

Public relations

Interpersonal communication

Decision making under pressure

Formação

High school diploma or equivalent

Ferramentas

CAD system

Radio equipment

Telephony hardware

Descrição da vaga

City of Bismarck, North Dakota, seeks a qualified emergency communications professional to answer calls, assess information, and dispatch police, fire, and rescue services. The role uses CAD and integrated radio/telephony systems to ensure timely responses.

In this position, you will monitor field units, transmit communications, and maintain logs while adhering to NCIC policies. Strong decision-making and public-relations skills are essential for daily emergency operations.