Emergency Dispatch & Communications Specialist

City-of-Bismarc; Bismarck (ND); On-site; USD 52,000 - 78,000; Full time

Job summary

The City of Bismarck is seeking a dedicated Senior Communications Specialist to answer emergency and non-emergency calls and dispatch personnel. The role uses CAD, radio and telephony systems to coordinate police, fire and rescue resources, while monitoring field units and maintaining records.

Training, NCIC readiness, and strong communication are essential. Applicants must be authorized to work in the United States.

Qualifications

• High school diploma or equivalent and related apprenticeship/internship or 1–2 years experience.
• NCIC certification or the ability to obtain it.
• Knowledge of emergency communications, dispatch procedures and CAD systems.

Responsibilities

• Answer emergency and non-emergency calls and dispatch appropriate personnel.
• Operate CAD, radio and telephony tech to ensure timely dispatch.
• Respond to calls, prioritize events and provide pre-arrival instructions.
• Dispatch and manage police, fire, rescue and other resources.
• Transmit radio and telephone communications; monitor field units and tracks.
• Complete reports, maintain logs, inspect equipment, and report malfunctions.
• Activate sirens/pagers for emergencies and weather events; complete required training.

Skills

Emergency decision making

Public relations

Interpersonal communication

Oral and written communication

Public safety awareness

Education

High school diploma or equivalent

NCIC certification

Tools

CAD system

Radio and telephony equipment

GIS mapping software

Job description

The City of Bismarck is seeking a dedicated Senior Communications Specialist to answer emergency and non-emergency calls and dispatch personnel. The role uses CAD, radio and telephony systems to coordinate police, fire and rescue resources, while monitoring field units and maintaining records.

Training, NCIC readiness, and strong communication are essential. Applicants must be authorized to work in the United States.