911 Communications Specialists Bismarck

City of Bismarck, North Dakota; Bismarck (ND); On-site; USD 42,000 - 65,000; Full time

Job summary

City of Bismarck, North Dakota, seeks a qualified emergency communications professional to answer calls, assess information, and dispatch police, fire, and rescue services. The role uses CAD and integrated radio/telephony systems to ensure timely responses.

In this position, you will monitor field units, transmit communications, and maintain logs while adhering to NCIC policies. Strong decision-making and public-relations skills are essential for daily emergency operations.

Qualifications

• Requires basic skills from high school education and the capacity to understand emergency dispatch principles.
• Applies specialized training in emergency communications and NCIC policies.
• Experience up to two years in a similar position is typical for this role.

Responsibilities

• Answer emergency and non-emergency calls and dispatch appropriate personnel.
• Operate an intelligent workstation with CAD, radio, and telephony systems to dispatch services.
• Receive and respond to calls, interrogate callers, prioritize events and provide instructions.
• Dispatch and manage police, fire, rescue and other resources.
• Monitor radio frequencies and track field personnel locations.
• Complete reports and maintain records.
• Inspect equipment for proper operation and report malfunctions.
• Activate sirens and pagers for emergencies and weather situations.
• Complete required training and perform related duties.

Skills

CAD/Computer-Aided Dispatch

GIS mapping technology

Radio and telephony operations

Public relations

Interpersonal communication

Decision making under pressure

Education

High school diploma or equivalent

Tools

CAD system

Radio equipment

Telephony hardware

Job description

This position is responsible for answering emergency and non-emergency calls and for dispatching appropriate personnel. An incumbent in this position may be designated "Senior Communications Specialist".

• Operates an intelligent workstation consisting of computer aided dispatch, integrated radio and telephony technology, GIS mapping technology and other related communications equipment to ensure the timely and effective dispatching of emergency and support services.
• Receives and responds to emergency, non-emergency and administrative calls; interrogates callers, analyzes information, priorities events and makes determinations of response requirements; provides prearrival and post-dispatch instructions.
• Dispatches and manages police, fire, rescue and other resources.
• Receives and transmits radio and telephone communications to and from units operating in the field.
• Monitors public service radio frequencies; tracks and records the location of field personnel and resources.
• Completes regular and special reports and maintains files, logs and records.
• Inspects equipment for proper operation and reports malfunctions to supervisor.
• Activates civil defense sirens and pagers for emergency and inclement weather situations.
• Completes required training.
• Performs related duties.
• Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.
• Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
• Possession of or ability to readily obtain NCIC certification.
• Knowledge of emergency communications principles and practices.
• Knowledge of NCIC policies and procedures.
• Knowledge of emergency dispatch procedures.
• Knowledge of radio and telecommunications equipment.
• Knowledge of CAD system functions and maintenance.
• Skill in the use of computers and job-related software programs.
• Skill in planning, organizing, analyzing, decision making, and problem solving.
• Skill in making decisions in high pressure and emergency situations.
• Skill in public relations.
• Skill in interpersonal relations.
• Skill in oral and written communication.

Note May be considered a Senior Communication Specialist at Grade 15 when meeting the Following:

• Knowledge of supervisory concepts and practices.
• Skill in training and supervising personnel.
• Communications Training Officer (CTO) Certification.

Applicants must be currently authorized to work in the United States on a full-time basis. City of Bismarck does not provide visa sponsorship for this position.