Eligibility Worker I

County of Marin; San Rafael (CA); Hybrid; USD 60,000 - 90,000; Full time

Job summary

County of Marin is hiring for an Eligibility Worker in Health & Human Services. The role involves interviewing applicants, collecting information, and determining eligibility for programs like Medi-Cal, CalFresh and CalWORKs.

Hybrid work may be available; on-site presence required for certain duties and trainings. Ideal candidates bring customer service experience in public or private sectors, strong math and communication skills, and the ability to explain complex policies to clients in

Qualifications

• Knowledge of the goals and functions of a social services agency.
• Techniques of interactive interviewing and information gathering.
• Laws, regulations and rules of public assistance programs.
• Computer applications related to the work.
• Record keeping practices and basic math.

Responsibilities

• Gather personal information from applicants and beneficiaries via interviews, calls, or mail.
• Enter information into computer systems to determine eligibility.
• Learn and apply relevant rules, regulations and procedures.
• Identify client needs and refer to health, social or employment services.

Skills

Interpersonal communication

Public service

Bilingual abilities

Mathematical aptitude

Data entry speed

Education

60 semester units

2 years office support experience

Tools

SAWS

MS Office

Job description

At the County of Marin, our employees overwhelmingly report feeling their work is meaningful, they like the work they do, and they are proud to tell people “I work for the County of Marin.” Discover more about us, our values and our organizational culture on the Department of Human Resources website. Read on to find out more about this opportunity.

DEPARTMENT OF HEALTH & HUMAN SERVICES

At Health & Human Services, we serve our community through the values of support, unity, trust and excellence with one common goal: to promote and protect the health, well-being, safety and self-sufficiency of all in Marin. Join our team of bright, committed, and energetic people who also want to make an impact through public service.

There are multiple vacancies in Public Assistance and Employment & Training.

Under general supervision, persons in this position determine initial and continuing eligibility for public assistance benefit programs such as Medi-Cal, CalFresh and CalWORKs.

Duties

• Gather personal information from applicants and beneficiaries through face-to-face interviews, telephone contact, and mailed correspondence.
• Enter the information gathered into multiple computer systems used to determine program eligibility.
• Learn, interpret, and apply relevant rules, regulations, and procedures.
• Identify client needs and make appropriate referrals for health, social and/or employment services.

Process initial applications, monitor and administer an assigned caseload, field client phone inquiries and requests at a call center, and perform other specialized work as assigned.

Eligibility Worker Video

Fixed-Term

This is a fixed-term position. This position is budgeted through February 5th, 2029. However, there may be opportunities for the hired individual during this time-period to move to a regular, ongoing position as other vacancies or promotional opportunities occur, or the position may be funded and convert to an ongoing position. Fixed-term employment ends when the position’s funding finishes, or the work is completed. Employees in these positions are exempt from the County’s policies regarding lay-off order and reduction-in-force rights.

Hybrid Schedule

The Health and Human Services Department has embraced a hybrid work schedule that considers that some duties of this position may be performed remotely. However, the successful candidate must be able to report to County facilities for meetings, work assignments, and/or disaster service work upon short notice, as needed and deemed appropriate. During the initial probationary period, the successful candidate may be required to work primarily onsite before establishing a hybrid work schedule.

Our Highly Qualified Candidate

The ideal candidate will possess a commitment to public service, demonstrated in part by prior experience providing customer service in the public, private or non‑profit sector. The candidate must have a proven capacity to build collaborative relationships with co‑workers and clients from diverse backgrounds. Prior experience serving economically disadvantaged persons is preferred.

In addition, the ideal candidate has/is

• Substantial organizational skills.
• Knowledgeable computer literacy in MS based programs and use of windows-based PC, strong math aptitude, and oral and written communication skills.
• Experience explaining regulations, rules and policies to clients related to participation in programs or services.
• Strong work ethic, the capacity to learn quickly, and a desire to continuously develop as a professional.

QUALIFICATIONS

• Knowledge of:
  • The goals and functions of a social services agency.
  • Techniques of interactive interviewing and information gathering.
  • Principal sources of information required to establish eligibility for various public assistance programs.
  • Laws, regulations and rules of multiple public assistance programs.
  • Computer applications related to the work.
  • Standard office practices and procedures, including the use of standard office equipment.
  • Record keeping practices.
  • Business mathematics.
  • Fundamental aspects of human behavior.
• Ability to:
  • Learn, apply and explain the policies and procedures of a County social services department.
  • Utilize bilingual skills to learn, read, apply and explain the laws, rules, regulations, policies and procedures of multiple public assistance programs.
  • Learn and effectively utilize SAWS and other computer applications related to the work.
  • Perform in-depth fact-finding interviews in a designated second language.
  • Make accurate mathematical calculations.
  • Communicate effectively to non-English speaking or bilingual clients.
  • Accomplish a high volume of work amid interruptions.
  • Establish and maintain effective working relationships with those contacted in the course of the work.
  • Prepare clear, concise and accurate reports and correspondence.
  • Understand and follow written and oral instructions.
  • Enter data into a computer with accuracy and sufficient speed to perform the work.

MINIMUM QUALIFICATIONS

Any combination of education and experience that would provide the knowledge and skills listed. Typicaly, either completion of 60 semester or 90 quarter units of college; or two years of office support experience which has included substantial public contact and basic interviewing for the purpose of gathering information and explaining policies; or one year of experience in determining eligibility for loans, financial assistance, unemployment, veterans' benefits or publicly or privately financed health counseling or social services programs.

For any questions concerning this position announcement, please contact Ivana Vande Zande at [e-mail].

A ll applicants will receive email notifications regarding their status in the recruitment process. Please be sure to check your spam settings to allow our emails to reach you. You may also log into your GovernmentJobs.com account to view these emails.

Testing and Eligible List: Depending on the number of qualified applications received, the examination may consist of a highly qualified review, application screening, online assessment, written examination, oral examination, performance examination, or any combination to determine which candidates' names will be placed on the eligible list. The eligible list established from this recruitment may be used to fill the current vacancy, and any future vacancies for open, fixed-term, full-time or part-time positions which may occur while the list remains active.

LiveScan

Candidates selected are subject to fingerprinting by the Sheriff's Department and must pass a Department of JusticeLiveScanbackground check prior to appointment.

Disaster Service Workers

All County of Marin employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the County requires the affirmation of a loyalty oath to this effect. Employeesare required tocomplete all Disaster Service Worker-related training as assigned, and to return to work as orderedin the event ofan emergency.

Equal Employment Opportunity Employer

If you have questions regarding equal employment opportunities, please contact Roger Crawford, Equal Employment Opportunity Director, at 415-473-2095.