Eligibility Worker II

Contra Costa County; California (MO); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Opportunities for promotional growth

Supportive team environment

Public service contribution

Job summary

A local government agency in California is recruiting for an Eligibility Worker II to aid in determining eligibility for social programs. Candidates must be organized, detail-oriented, and skilled in customer service. Responsibilities include interviewing applicants, applying complex regulations, and maintaining records. The position emphasizes community involvement and requires a high school diploma. Strong interpersonal skills and adaptability are essential for this role, promising opportunities for promotional growth and professional development.

Qualifications

• Possession of a valid California Motor Vehicle Operator’s License required.
• Six months of experience in public assistance eligibility determination is needed.
• Ability to effectively use computers and software applications.

Responsibilities

• Conduct interviews with applicants to determine eligibility for social programs.
• Apply state and federal regulations for eligibility determinations.
• Maintain accurate records in case management systems.

Skills

Highly organized and detail-oriented

Excellent customer service

Interpersonal sensitivity

Adaptability to change

Education

High school diploma or G.E.D. equivalency

Job description

Overview

The Position

Local 1021 - Social Services Rank & File Unit Contra Costa County is recruiting to fill multiple Eligibility Worker II vacancies in the Employment and Human Services Department (EHSD).

We Are Looking For Someone Who Is

• Highly organized and detail-oriented
• Able to thrive in a customer-focused environment
• Able to remain calm and objective when handling high-pressure or emotionally charged situations
• Skilled in providing excellent customer service, interpersonal sensitivity, and diplomacy when working with others in sensitive or crisis situations
• Able to establish and maintain cooperative and objective relationships with the general public, culturally diverse populations, other departments/agencies, and co-workers
• Adaptable to change and able to adjust priorities to serve the needs of the community
• Committed to continuous learning and professional development

What you will typically be responsible for

• Conducting interviews with applicants to determine eligibility and need for social programs and services
• Applying complex state and federal regulations to ensure accurate determinations
• Initiating procedures to grant, modify, deny, or terminate eligibility for various assistance programs
• Maintaining accurate and up-to-date records in case management systems
• Handling sensitive personal and financial information with a high level of confidentiality and integrity
• Participating in ongoing training to stay updated on changes in laws, policies, and procedures
• Referring clients to additional services or community resources
• Utilizing multiple systems and databases simultaneously

Reasons you might love this job

• You will have opportunities for promotional growth
• You will serve your community and contribute to the public good in a meaningful way
• You will meet and work with people from all walks of life, broadening your perspective and building your interpersonal and communication skills
• You value job stability and opportunities for advancement
• You appreciate being part of a supportive team

Challenges you might face

• Working on multiple assignments with competing deadlines
• Processing a high volume of work accurately and efficiently
• Working with customers in crisis, which can be emotionally taxing over time
• Navigating detailed and frequently updated eligibility rules and regulations, which requires continuous learning and attention to detail
• Balancing accuracy with efficiency

Competencies Required

• Critical Thinking: Analytically and logically evaluating information, propositions, and claims
• Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks
• Mathematical Facility: Performing computations and solving mathematical problems
• Legal & Regulatory Navigation: Understanding, interpreting, and ensuring compliance with laws and regulations
• Adaptability: Responding positively to change and modifying behavior as the situation requires
• Attention to Detail: Focusing on the details of work content, work steps, and final work products
• Displaying Ownership and Accountability: Holding self and others accountable for measurable high-quality, timely, and cost-effective results
• Self-Management: Showing personal organization, self-discipline, and dependability
• Oral Communication: Engaging effectively in dialogue
• Writing: Communicating effectively in writing
• Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships
• Teamwork: Collaborating with others to achieve shared goals

Additional information

To read the complete job description, please visit the website, www.cccounty.us/hr.

The eligible list established from this recruitment may remain in effect for six (6) months.

Minimum Qualifications

License Required: Possession of a valid California Motor Vehicle Operator’s License. Out of State valid Motor Vehicle Operator's License will be accepted during the application process.

Education: Possession of a high school diploma or G.E.D. equivalency or a high school proficiency certification.

Experience: Six (6) months of full-time experience in a classification in a California County with the responsibility for public assistance eligibility determination.

Desirable Qualifications

• Ability to use computers and software applications effectively
• Ability to operate office equipment such as fax machines, printers, copiers, and scanners
• Ability to communicate effectively both orally and in writing
• Cultural sensitivity and awareness
• Strong case management and organizational skills
• Ability to work independently and collaboratively
• Experience conducting interviews and verifying information

Selection Process

• Application Submission and Evaluation: Applicants will be required to complete a supplemental questionnaire at the time of application. Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.
• Online Multiple-Choice Test: Candidates who possess the minimum qualifications will be invited to participate in an online multiple choice assessment. The assessment will measure candidates' competencies as they relate to the Eligibility Worker II Classification. These may include but are not limited to: Critical Thinking, Mathematical Facility, Adaptability, Attention to Detail, Displaying Ownership, Self-Management and Writing (Weighted 100%).

The assessment will be administered remotely. You will need access to a reliable internet connection and a computer to take the assessment.

• Hiring Interview

The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

For recruitment-specific questions, please contact Matthew Damm at [e-mail]. For any technical issues, please contact the Government Jobs’ applicant support team for assistance at [phone].

Conviction History

After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.

Disaster Service Worker

All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Equal Employment Opportunity

It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.