Eligibility Technician 2 (PCN 068175)

State of Alaska; Juneau (AK); On-site; USD 48,000 - 76,000; Full time

Benefits offered by this job

Health insurance

Paid leave and retirement benefits

Job summary

The State of Alaska is seeking a qualified Eligibility Technician to join the Eligibility Modernization Office’s Technology and Development Team. The role focuses on connecting Alaskans with public assistance programs while contributing to system improvements through user acceptance testing and collaboration with program staff.

Candidates should have relevant experience, a strong attention to detail, and the ability to work effectively in a fast-paced governmental environment.

Qualifications

• Minimum qualifications include one year of entry level experience as an Eligibility Technician 1 with the State of Alaska or one year performing similar work applying program requirements and assisting clients in stressful situations.

Responsibilities

• Connect the public with a variety of public assistance programs and services.
• Participate in user acceptance testing for new system developments and enhancements to support system improvements.

Job description

Welcome to the Department of Health.

We’d be delighted to have you join our team.

This Position Is Open To Alaskan Residents Only.

to determine if you qualify.

What You Will Be Doing

This position is part of the Eligibility Modernization Office’s Technology and Development Team, working to support Alaskan families, elders, and individuals in need as they strive for greater independence and self-sufficiency.

Job Description

This position is part of the Eligibility Modernization Office’s Technology and Development Team, working to support Alaskan families, elders, and individuals in need as they strive for greater independence and self-sufficiency.

In this postion you will connect the public with a variety of public assistance programs and services while also contributing to system improvements by participating in user acceptance testing for new system developments and enhancements.

Our Organization, Mission, And Culture

The Division of Public Assistance (DPA) is dedicated to supporting Alaskans in need by providing them with the basic living expenses and promoting self-sufficiency. We treat individuals and families with respect and strive to help them achieve higher levels of independence while valuing their cultural, geographic, and economic diversity. We are responsible managers of the public programs that we are entrusted with. We aim to achieve success by focusing on continuous improvement.

The Benefits Of Joining Our Team

The Division of Public Assistance is devoted to developing and sustaining a quality workforce by providing staff training and encouraging career advancement within the agency. You will have the opportunity to develop skills and build knowledge and competencies to assist you in your future career goals. We believe in your career growth and advancement opportunites.

We provide a competitive benefits package, flexible work schedules, and job stability.

The Working Environment You Can Expect

This position may be based in an Alaskan community that hosts a Department of Public Assistance office. The work location depends on the location of the most qualified candidate. We aim to develop more modern and integrated systems that can better serve Alaskans.

Who We Are Looking For

The ideal candidate will possess some or all of the following position‑specific competencies in addition to the minimum qualifications listed below:

• Eligibility Determinations: Knowledge of federal and/or state government or public assistance benefit regulations, policies, and procedures required to evaluate financial, personal, medical, and household information to determine program eligibility, authorize benefits, and maintain case records within mandatory timeframes
• Oral and Written Communication: Expresses information to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately
• Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgement to generate and evaluate alternatives, and to make recommendations
• Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.
• Attention to Detail: Is thorough when performing work and conscientious about attending to detail.

Minimum Qualifications

One year of entry level experience as an Eligibility Technician 1 with the State of Alaska;

OR

One year performing similar work that developed knowledge and skills in applying program requirements and working with client customers in stressful situations.

Substitution

Post‑secondary education in such fields as sociology, social work, psychology, counseling, human services, vocational rehabilitation, developmental disabilities, behavioral sciences, business, public administration, or accounting may substitute for the required experience (undergraduate credits: 2.67 semester/4 quarter hours = 1 month).

Additional Required Information

At the time of the interview, please provide the following:

• Three (3) professional references whom we may contact by phone are required. One (1) of these references must be your current or most recent supervisor, if not already provided in the application.
• Current performance evaluation, if available, if not already provided in the application.

CLASSIFICATION

This position is currently under review as part of the Public Assistance Field Services Study; therefore, the title and/or pay range currently assigned may be subject to change upon implementation of this class study.

EDUCATION

To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application If you have not obtained a degree, please indicate the number of units completed Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts) Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION

If education is completed in a foreign college or university, it may be used to meet the above requirements, if applicable. If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying. The omission of the required documentation listed will result in an incomplete application, and you will not receive further consideration.

Work Experience

When using work experience not documented in your application, please provide the employer's name, job title, employment dates, and whether you worked full-time or part-time. Applications will be reviewed to determine if the responses are supported and if minimum qualifications are met. Work experience needed to meet the minimum qualifications must be documented in the application. If the application does not support minimum qualifications, the applicant may not advance to the interview and selection phase of the recruitment. A resume will not be used to determine that minimum qualifications have been met for the position you are applying for. If you have currently or previously been appointed to a flexibly staffed position, please ensure your work experience within a flexibly staffed position indicates the actual dates employed at each level. Ensure your time and any subsequent flex promotion(s) are documented as a separate position. This is required as minimum qualifications require experience at a particular level in which the lower level may not be considered. If this information is not accurately reflected in your application, this may cause the processing of your application for consideration to be delayed.

NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.

The State of Alaska does not provide VISA Employer sponsorships.

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodations, auxiliary aids, or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal‑opportunity employer.

Contact Information

For specific information in reference to the position, feel free to contact the hiring manager at:

Linda Coger, Public Assistance Program Officer

Melinda Heflin/ Eligibility Technician 4

Email: [e-mail], [e-mail]

Careers With The State Of Alaska Offer MANY Benefits

The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.

Insurance Benefits

• Health insurance, which includes employer contributions toward medical/vision/dental
• The following employee groups are under AlaskaCare Benefits administered by the State:
  • AVTEC
  • Confidential
  • Correctional Officers
  • Marine Engineers
  • Mt. Edgecumbe Teachers
  • Supervisory
  • Unlicensed Vessel Personnel/Inland Boatman's Union
  • Exempt employees (not covered by collective bargaining)
• The following employee groups are covered by Union health trusts.
  • General Government
  • Labor, Trades and Crafts
  • Public Safety Employees Association
  • Masters, Mates & Pilots
• Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)

Optional Insurance Benefits

• Group-based insurance premiums for
  • Term life (employee, spouse or qualified same sex partner, and dependents)
  • Long-term and short-term disability
  • Accidental Death and Dismemberment
  • Long-term care (self and eligible family members)
  • Supplemental Survivor Benefits
• Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses

Retirement Benefits

• Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
• Matching employer contribution into a defined contribution program (new employees)
• Employer contribution into a defined benefit or defined contribution program (current employees)
• Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
• Option to enroll in the Alaska Deferred Compensation Program
• Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options

See https://drb.alaska.gov/retiree/ for additional information

Paid Leave & Other Benefits

• Personal leave with an accrual rate increase based on time served
• Twelve (12) paid holidays a year