IT System Administrator 2 – Juneau / Anchorage (PCN 068536)

State of Alaska; Anchorage (AK); On-site; USD 106,000 - 109,000; Full time

Job summary

State of Alaska is seeking an IT System Administrator 2 in Anchorage/Juneau, AK. This full-time, in-office position is open to Alaska residents only with a weekly salary of $2,066.80 and a competitive benefits package.

Responsibilities include supervising site support staff, managing AD/GPO and network services, and coordinating projects to improve IT operations. The role requires competency-based MQs and strong technical problem-solving abilities.

Qualifications

• Competency-based minimum qualifications required; apply knowledge, skills, and behaviors for the job class.
• Experience planning and managing server upgrades and network improvements.
• Ability to supervise and mentor site support staff across IT operations.

Responsibilities

• Supervise and mentor Site Support staff, providing guidance and performance support.
• Oversee server, Active Directory, GPO, networking, and workstation support activities.
• Plan, assign, and manage site projects including upgrades and deployments.
• Provide advanced troubleshooting for escalated issues across file/print services, AD, GPO, and networks.
• Coordinate with management to improve processes and document site operations.

Skills

Customer Service

Technical Expertise

Technical Problem Solving

Education

Training in computer science/IT or related field

Tools

Active Directory

GPO

Job description

Salary: $2,066.80 Weekly

Location : Anchorage or Juneau, AK

Job Type: Full Time

Job Number: 55340

Department: Family & Community Services

Division: Finance & Management Services

Opening Date: 10/01/2026

Closing Date: 10/12/2026 5:00 PM Alaska

Division: Finance and Management Services

Position Open To: Alaska Residents Only

Bargaining Unit: Supervisory

Range: 23

Job Description

Come join the State of Alaska!

This job class uses Competency Based minimum qualifications (MQs). Please read the Competency Based MQ instructions below to learn more.

The Department of Family & Community Services is recruiting for IT System Administrator 2 in Anchorage/Juneau!

This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify.

What You Will Be Doing

• Supervise and mentor Site Support staff (Systems Administrators I), providing technical guidance, workload coordination, and performance support to ensure consistent, high-quality service delivery.
• Oversee site-level server, Active Directory, GPO, networking, and workstation support activities, ensuring adherence to standards and validating the quality of work performed by the team.
• Plan, assign, and manage site support projects - including server upgrades, GPO deployments, network improvements, and operational initiatives - while monitoring progress and removing obstacles.
• Provide advanced troubleshooting for escalated issues across file/print services, Active Directory, GPOs, WAN/Ethernet/Wi‑Fi networks, and entry-level datacenter components, guiding staff through resolution.
• Coordinate with management and cross-functional teams to improve processes, develop documentation, and ensure alignment between site operations, datacenter standards, and organizational goals.

Mission and Values/Culture

The mission of the Department of Family and Community Services (DFCS) is “To provide support, safety, and personal well‑being for vulnerable Alaskans.” The Network Services (NS) of DFCS works as a team with the Customer Service section of IT, Business Applications (BA), Project Management Office (PMO), and the Department Security Office (DSO) to keep the department technologically operational and secure.

Benefits of Joining Our Team

We are a dynamic, diverse, high performing team where no two days are the same. You will have the ability to use your technical expertise to serve some of the greatest teams of people in Alaska who are dedicated to keeping all Alaskans healthy and safe.

As a State of Alaska employer, we offer competitive wages, generous medical, vision, and dental benefits, personal leave, 12 paid holidays per year, and great retirement benefits.

The Working Environment You Can Expect

This is an in-office position located in either midtown Anchorage at the Frontier Building or downtown Juneau at the Court Plaza Building. Both locations are within close distance of various restaurants, coffee shops, and stores. This team is a diverse, highly technical, and collaborative group which embraces, implements, and supports the latest technologies to provide the best operational capabilities and resources to the DFCS.

Who We Are Looking For

We are interested in candidates who possess some or all of the following position specific competencies:

• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Technical Expertise: Effectively applies technical knowledge to solve a range of problems; develops technical solutions to new or highly complex problems that cannot be solved using existing methods or approaches; is sought out as an expert to provide advice or solutions in the technical area.
• Technical Problem Solving: Troubleshoots, diagnoses, analyzes, and identifies system malfunctions to determine the source and cause of the problem.

Minimum Qualifications

Competency Based Minimum Qualifications Instructions

This job class uses competency based minimum qualifications. Please ensure your application (through work history, volunteer experience (duties summary), training, education, licenses, certifications, etc.) supports how you have gained the knowledge, skills, abilities, and behaviors (competencies) and that you possess the minimum required competencies for the job class.

Competency Description

The competency description(s) listed below have been designed to promote a common understanding of the essential elements of the job class. They highlight the more general and customary knowledge, skills, abilities (KSAs), tasks, and behaviors used to describe the competency. They typically list expectations, as opposed to specific tasks, and are to be used only as parameters and guidelines. A competency’s description is not intended to exclusively define every KSA, task, and behavior needed to successfully meet the competency, but rather to provide the manager/agency with a broad reference of options as to how an applicant can meet the job expectation.

Any combination of education and/or experience that provides the applicant with competencies in

• Hardware: Knowledge of specifications, uses, and types of computer or computer-related equipment.
• Infrastructure Design: Knowledge of the architecture and typology of software, hardware, and networks, including LANS, WANS, and telecommunications systems, their components and associated protocols and standards, and how they operate and integrate with one another and with associated controlling software.
• Operating Systems: Knowledge of computer network, desktop, and mainframe operating systems and their applications.
• Systems Integration: Knowledge of the principles, methods, and procedures for installing, integrating, and optimizing information systems components.
• Systems Testing and Evaluation: Knowledge of principles, methods, and tools for analyzing and developing systems testing and evaluation procedures and technical characteristics of IT systems, including identifying critical operational issues.

Equivalent to those typically gained by: Training in computer science, information technology, system administration, or a similar field and professional experience in database, network, or system administration.

Special Note

“Competencies” means a combination of interrelated knowledge, skills, abilities and behaviors that enable a person to act effectively in a job or situation.

“Typically gained by” means the prevalent, usual method of gaining the competencies expected for entry into the job.

“Training” means the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on‐line, self‑study, and on‑the‑job), from accredited and unaccredited sources, and long‑duration (such as a post‑secondary degree) and short‑duration (such as a seminar) programs.

“Professional experience” means work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession’s principles, concepts, theories, and practices, and is performed with the power or right to decide or act according to one’s own judgment.

“Progressively responsible” means indicating growth and/or advancement in complexity, difficulty, or level of responsibility.

Legal Employment

The State’s online recruitment system, Workplace Alaska, requires applicants to certify that they have a legal right to accept employment in the United States. It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment. The State of Alaska does not function in the role as an employer sponsor.

NOTE: The State of Alaska does not provide VISA Employer sponsorship.

Recruitment Scope

This position is open to Alaska Residents.

Multiple Vacancies

This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

EEO Statement

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1- in Juneau or TTY: Alaska Relay 711 or 1- or correspond with the Division of Personnel & Labor Relations at: P. O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

Contact Information

Name: Cyan Shuman

Phone:

Email:

Careers with the State of Alaska offer many benefits

Insurance Benefits

• Health insurance, which includes employer contributions toward medical/vision/dental
• The following employee groups are under AlaskaCare Benefits administered by the State: See for additional information.
• AVTEC
• Confidential
• Correctional Officers
• Marine Engineers
• Mt. Edgecumbe Teachers
• Supervisory
• Unlicensed Vessel Personnel/Inland Boatman’s Union
• Exempt employees (not covered by collective bargaining)
• The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information.
• General Government
• Labor, Trades and Crafts
• Public Safety Employees Association
• Masters, Mates & Pilots
• Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)

Optional Insurance Benefits

• Group-based insurance premiums for
• Term life (employee, spouse or qualified same sex partner, and dependents)
• Long-term and short-term disability
• Accidental Death and Dismemberment
• Long-term care (self and eligible family members)
• Supplemental Survivor Benefits
• Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses

Retirement Benefits

• Membership in the Public Employees Retirement System (PERS)/Teachers’ Retirement System (TRS)
• Matching employer contribution into a defined contribution program (new employees)
• Employer contribution into a defined benefit or defined contribution program (current employees)
• Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
• Option to enroll in the Alaska Deferred Compensation Program
• Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options

Paid Leave & Other Benefits

• Personal leave with an accrual rate increase based on time served
• Twelve (12) paid holidays a year