Eligibility Technician 1

Health; Alaska; On-site; USD 42,000 - 64,000; Full time

Job summary

Alaska Department of Health is seeking an entry-level Eligibility Technician 1 to join a statewide workflow team. The role involves case management and applying policies to determine eligibility for benefits, serving as the first contact at multiple access points to assist Alaskans in need.

You will work across Alaska offices, with emphasis on accuracy, timeliness, and guiding clients to available resources.

Qualifications

• One year of experience that included applying statutes, regulations, program requirements, or similar criteria to process, review, and evaluate such documents (e.g., applications for employment, programs or services, etc.).
• Experience with extensive person-to-person contact explaining policies, procedures, or requirements; providing instruction or training; interviewing or counseling individuals.
• Post-secondary education may substitute for the required experience (undergraduate credits: 2.67 semester/4 quarter hours = 1 month).

Responsibilities

• Handle case management and workflow with attention to policy and procedures.
• Serve as the first point of contact for clients across all access points.
• Ensure timely determinations of benefits and provide correct information and resources.

Skills

Attention to Detail

Computer Skills

Customer Service

Oral and Written Communication

Self-Management

Tools

Databases

Automated systems

Job description

Job Description

Welcome to the Department of Health!

We’d be delighted to have you join our team.

This position is open to Alaskan Residents only.

These positions are currently located in Anchorage, Bethel, and Juneau.

These positions may be in Anchorage, Bethel, Fairbanks, Homer, Juneau, Kenai, Ketchikan, Kodiak, Nome, Sitka and Wasilla, depending upon the location of the most qualified candidate.

What you will be doing:

As an entry-level eligibility position, you will handle case management and workflow characterized by limited interpretation and application of policies and procedures. As the first point of contact for clients across all access points (e.g. Virtual Contact Center, lobby, and non-lobby), the ET1 performs entry-level, technical eligibility determination work that requires applying attention to detail, following policy, regulations, and processes to ensure Alaskans in need receive timely determinations of benefits, correct information, and guidance to resources.

Our organization, mission, and culture:

The Division of Public Assistance (DPA) is dedicated to supporting Alaskans in need by providing them with the basic living expenses and promoting self-sufficiency.

We treat individuals and families with respect and strive to help them achieve higher levels of independence while valuing their cultural, geographic, and economic diversity.

We are responsible managers of the public programs that we are entrusted with. We aim to achieve success by focusing on continuous improvement.

The benefits of joining our team:

The Division of Public Assistance is devoted to developing and sustaining a quality workforce by developing staff and encouraging career advancement within the agency. You will have the opportunity to develop skills and build knowledge and competencies to support your future career goals. We believe you can work your way through the ranks and into the Policy, Administrative and/or Leadership teams within our agency.

We provide a competitive benefits package, flexible work schedules, and job stability.

The working environment you can expect:

This position joins a statewide eligibility workflow team in local Public Assistance offices across the state.

Who we are looking for:

The ideal candidate will possess some or all of the following position-specific competencies in addition to the minimum qualifications listed below:

• Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
• Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.
• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Oral and Written Communication: Expresses information to individuals or groups effectively, considering the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Self-Management: Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.

To view the general description and example of duties for this job class, please go to the following link and search for Eligibility Technician 1:

https://www.governmentjobs.com/careers/Alaska/classspecs

Minimum Qualifications

One year of experience that included:

applying statutes, regulations, program requirements, or similar criteria or guidelines in order to process, review, and evaluate such documents as applications for employment, programs or services, loans, licenses, and/or permits; documents associated with insurance or employment benefit enrollment or claims, investigations or collections; and/or tax processing, investment, real estate transactions, or similar work.

AND/OR

Experience that included extensive person-to-person contact performing such work as explaining policies, procedures, services, or requirements; eliciting or exchanging information as related to requirements or procedures; providing formal or informal instruction or training to people; and/or interviewing or counseling individuals, or performing similar work.

Substitution:

Post- secondary education may substitute for the required experience (undergraduate credits: 2.67 semester/4 quarter hours = 1 month).

Additional Required Information

At the time of the interview, please provide the following:

Three (3) professional references, whom we may contact by phone, are required. One (1) of these references must be your current or most recent supervisor, if not already provided in the application.

Current performance evaluation, if available.

A copy of academic transcripts (unofficial is okay; please ensure that the institution name/URL is listed on the transcripts) is used to verify that you meet the minimum qualifications.

SUPPLEMENTAL QUESTIONS

For your application to be evaluated, you

must

answer the Supplemental Questions.

CLASSIFICATION

This position is currently under review as part of the Public Assistance Field Services Study; therefore, the title and/or pay range currently assigned may be subject to change upon implementation of this class study.

EDUCATION

To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application If you have not obtained a degree, please indicate the number of units completed Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts) Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION

If education is completed in a foreign college or university, it may be used to meet the above requirements, if applicable. If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university.

It is your responsibility to provide such evidence when applying.

The omission of the required documentation listed will result in an incomplete application, and you will not receive further consideration.

WORK EXPERIENCE

When using work experience not documented in your application, please provide the employer's name, job title, employment dates, and whether you worked full-time or part-time. Applications will be reviewed to determine if the responses are supported and if minimum qualifications are met. Work experience needed to meet the minimum qualifications must be documented in the application. If