Eligibility Technician

Mohave County; Lake Havasu City (AZ); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

11 Paid Holidays

End of Year PTO Buyback (optional)

ASRS Retirement System enrollment

Employer match 11.98% (ASRS)

Deferred Compensation (optional)

Health Care Plans (Medical, Dental, V…

Job summary

Mohave County Public Health – Nutrition & Health Division is hiring an Eligibility Technician for an office-based role that supports WIC by assisting participants in person, by phone, and virtually. You’ll screen applicants for program eligibility and guide families through key nutrition and health services.

This position offers a schedule with weekdays, potential after-holiday shifts, PTO, holidays, and retirement benefits.

Qualifications

• Requires HS diploma and experience related to interviewing and eligibility determination.
• Experience as Eligibility Technician or in social/case work helps.
• Ability to handle personal/financial information confidentially and assess program eligibility.

Responsibilities

• Counsels clients not in compliance and provides instructions to bring them into compliance.
• Performs health and nutrition-related assessments (height/weight, blood pressure, finger poke).
• Maintains charts, forms, and records of program activities and client status.
• Provides nutrition education and counseling to clients and issues vouchers.
• Determines food distribution and dietary care per data collected and regulations.

Skills

Communication skills

Customer service

Phone/Video communication

Education

High School diploma / GED

Job description

Mohave County Public Health – Nutrition & Health Division is hiring an Eligibility Technician. This office‑based role supports WIC by assisting participants in person, by phone, and virtually. You’ll screen applicants for program eligibility and use your communication skills to guide families through key nutrition and health services. Join a team that delivers impactful, grant-funded programs like WIC, Tobacco Cessation, AZ Health Zone, and more.

Range of Hourly Pay: $16.53-$18.07 (Range 8 / Step 1-4)

Working Schedule

• Monday‑Thursdays 7:00am-5:00pm.
• Friday 8:00am-12:00pm.
• Weekends off
• May be required to work the day after Thanksgiving, Christmas Eve, or New Year's Eve since the WIC clinics are open during those times.

Paid Time Off (PTO)

• 11 Paid Holidays.
• End of Year PTO Buyback (optional).

Retirement Benefits

• Enrollment in Arizona State Retirement System (ASRS).
• Contribution rate of 11.98% with 100% Employer Match starting on first day.
• Deferred Compensations Programs (optional)

Comprehensive Wellness Program

• Low-cost, high-value health care plans for you and your family that include Medical, Dental, Vision.
• 24/7 Virtual Care including Onsite Health Screening Events
• Marketplace Discounts
• Onsite Gyms
• Employee Assistance Program
• Employee Wellness Program
• Basic Life, Supplemental Life/AD&D Insurances with additional voluntary benefits include Accident, Critical Illness, and Hospital Indemnity Plans.
• Health Savings Account (HSA) or Flexible Spending Accounts (FSA-includes Dependent Care).

Working Conditions

• Travel will be mostly in Mohave County but may be required to another part of the state as needed during work hours.
• Travel will be mostly within Mohave County with travel to additional outlying county locations as needed, including Bullhead City, Lake Havasu City, Northern Arizona Strip, and other areas including attending required trainings or meetings, while operating a Mohave County provided vehicle.
• This position may also include the occasional moderate lifting of 25 - 50lbs.
• This position requires an equal amount of time spent sitting, standing, walking, stooping, kneeling, crouching, and bending.

AS ASSIGNED TO PUBLIC HEALTH DEPARTMENT

• Create and maintain a supportive work environment with other departments and community programs, Public Health divisions, and Public Health leadership on accreditation domain while maintaining a culture of quality improvement.
• Apply basic principles, practices, techniques, teaching, and communication methods related to the age, gender, race/ethnicity, educational level, and socioeconomic status of community members.
• Communicate and act in a culturally competent and professional manner maintaining cooperative relationships with community members, co-workers, and work contacts.

AS ASSIGNED TO WIC PROGRAM

• Counsels clients who are not in compliance with program procedures and regulations and provides instructions to bring client into compliance.
• Performs various laboratory evaluations on clients to include height/weight, blood pressure and finger poke blood test. Process evaluations to determine results; reads and records results; and analyzes results to determine appropriate action.
• Maintains chronological charts, forms, folders, and other related documents notating and documenting accurate, up-to-date information of program activities and status of applicants and clients.
• Provides nutrition education and counseling to clients.
• Issues vouchers, determines food distribution and dietary care programs for clients based on data collected and in accordance with established regulations and procedures.
• Cleans and maintains laboratory to meet local and state quality assurance standards. Sets up and organizes laboratory in preparation for screens and clinics.

Qualifications

• High School diploma /GED (General Education Degree).
• One (1) year experience as an Eligibility Technician, social/case worker, case management experience or related work involving interviewing and collection of personal/financial information in determining eligibility of a Local, State or Federal mandated program.
• An equivalent combination of related education, experience, and training which provides the required knowledge, skills and abilities may be considered in meeting the minimum qualifications.

Special Job Requirement

• Employment is contingent upon the successful completion of a pre-employment background screening.

Additional Responsibilities

• Administrative rules and regulations and the policy and procedures of federal, state and county requirements utilized in the determination of financial and medical assistance programs.
• Interviewing and counseling techniques.
• Available community resources.
• Modern office practices and records maintenance procedures.
• Principles, practices and techniques of PublicHealth nutrition programs or Community Services case management.
• Operating a variety of office equipment to include computer keyboard; fax machines; and copiers.
• Operating and utilizing of a variety of laboratory equipment and other equipment used in a health service field if assigned to WIC program.
• Make decisions in accordance with established policies and regulations.
• Understand, interpret, and apply pertinent federal, state and local rules, regulations, procedures and policies regarding financial and medical assistance programs to include departmental procedures and requirements.
• Deal with problems which may be controversial or sensitive in nature.
• Maintain confidentiality.
• Follow oral and written instructions.
• Understand and grasp ideas quickly and exercise good judgment.
• Organize workload to ensure determinations are made on a time basis.
• Complete data entry of case information in a timely manner.
• Communicate clearly and concisely, both orally and in writing.
• Maintain accurate and up-to-date records and documentation.
• Establish and maintain cooperative working relationships with those contacted in the course of work.
• Fulfill all physical requirements of the class.