Eligibility Support Specialist

ND Health and Human Services; Fargo (ND); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Medical, dental, and life insurance

Excellent retirement package

Job summary

Cass Human Service Zone in Fargo, North Dakota is seeking an Eligibility Support Specialist to assist the Economic Assistance team with administrative, programmatic, and client support across programs such as Health Care Coverage, SNAP, LIHEAP, Child Care, TANF, and General Assistance.

Position includes program training and requires strong organizational, communication, and customer service skills, with ability to handle high-volume inquiries and work with diverse populations.

Qualifications

• High school diploma or GED required.
• Completion of the Eligibility Worker one-year certificate program.
• Completion of 90 semester hours or 135 quarter hours of a bachelor's degree program.
• Three years of work experience involving processing claims, loans, financial eligibility benefits, credit reviews, abstracts, taxes, or housing assistance, or working in the clerical, accounting, bookkeeping, legal, financial, business, teaching, investments/financial planning, computer/data processing fields.
• Three years of any combination of education, training and experience which demonstrates equivalent knowledge, skills, and abilities.

Responsibilities

• Provide support in a high-volume front-desk lobby environment by assisting clients and Team Members with inquiries and directing them to resources.
• Prepare documents for processing, application registration, and screening for expedite.
• Review, input, and retrieve data from various databases and computer systems.
• Maintain working knowledge of laws, rules, policies, procedures, and other regulations.

Skills

Administrative skills

Communication skills

Customer service

Education

High school diploma or GED

Eligibility Worker certificate program (1-year)

Bachelor's degree (90 semester hours/135 quarter hours)

Three years of related work experience

Equivalent combination of education/training/experience

Tools

Database systems

Job description

Cass Human Service Zone is seeking an Eligibility Support Specialist in Fargo, North Dakota

Cass Human Service Zone is seeking an Eligibility Support Specialist to assist the Economic Assistance team through administrative, programmatic, and client support. This position works with programs including Health Care Coverage, Supplemental Nutrition Assistance Program, Low-Income Home Energy Assistance, Child Care Assistance, Temporary Assistance for Needy Families, and General Assistance.

Program training is provided for this position.

Eligibility Support Specialist Example Of Duties

• Provide support in a high-volume front-desk lobby environment by assisting clients and Team Members with inquiries and directing them to resources.
• Prepare documents for processing, application registration, and screening for expedite.
• Review, input, and retrieve data from various databases and computer systems.
• Maintain working knowledge of laws, rules, policies, procedures, and other regulations.

To succeed in this position, you will have strong administrative, communication, and customer service skills and be comfortable working with diverse populations. You should be highly organized, detail-oriented, and able to manage time and priorities effectively while maintaining empathy and professionalism. This role is ideal for someone who is passionate about helping others and making a difference in the community.

Eligibility Support Specialist

Requires a high school diploma or general educational development diploma, plus one of the following,

• Completion of the Eligibility Worker one-year certificate program.
• Completion of 90 semester hours or 135 quarter hours of a bachelor's degree program.
• Three years of work experience involving processing claims, loans, financial eligibility benefits, credit reviews, abstracts, taxes, or housing assistance, or working in the clerical, accounting, bookkeeping, legal, financial, business, teaching, investments/financial planning, computer/data processing fields.
• Three years of any combination of education, training and experience which demonstrates equivalent knowledge, skills, and abilities.

Must maintain valid driver's license and auto insurance.

Applicants must be legally authorized to work in the United States. The Department of Health & Human Services does not offer or provide sponsorships.

This employer participates in E-Verify. Please visit the following website for additional information HHS ND Careers E-Verify.

A copy of your qualifying degrees transcript and any applicable certifications or licensures must be provided at the time of an interview.

Some travel throughout Cass County could occur.

Working For Cass Human Service Zone

Cass Human Service Zone partners with the Department of Health and Human Services and Cass County to deliver public assistance and program protocols and provides employees with the excellent benefits and employment packages offered by Cass County as a Cass County employee.

• robust medical, dental and life insurance coverage, as well as an excellent retirement package.
• ten paid holidays, as well as earning both annual leave and sick leave days.

About Team ND

"Far and away the best prize life offers is the chance to work hard at work worth doing." - Theodore Roosevelt

Equal Employment Opportunity

The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.

As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. Sect. 23-12-10.