Eligibility Support Clerk

Alameda County, CA; Oakland (CA); In loco; USD 45.000 - 60.000; Tempo pieno

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Alameda County Social Services Agency (SSA) is seeking Eligibility Support Clerks to assist residents applying for or receiving cash aid, Medi‑Cal, or CalFresh benefits. Responsibilities include reviewing applications, answering questions, and referring clients to appropriate resources.

A professional, courteous demeanor is essential under tight deadlines. The role emphasizes strong office support skills, accurate information dissemination, and teamwork to support the Agency's mission for

Competenze

• Knowledge of basic math and spelling.
• Alpha and numeric filing systems.
• Techniques and practices for dealing with people from diverse backgrounds.
• Modern office practices and standard equipment operations.
• Ability to communicate orally and in writing.
• Write legibly.
• Follow complex directions and procedures.
• Establish cooperative relationships with clients and coworkers.
• Interview to solicit information.
• Evaluate individual situations and make decisions.
• Learn and utilize internal and external data systems.
• Acquire computer skills and knowledge of relevant regulations.

Mansioni

• Review applications and respond to questions from applicants or recipients.
• Refer applicants to appropriate resources as needed.
• Maintain a professional and courteous manner under deadlines.
• Work effectively with minimal supervision.
• Ensure the quality and accuracy of work products and outcomes.

Conoscenze

Customer service

Communication

Office support

Typing / data entry

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DESCRIPTION

THE AGENCY

The Alameda County Social Services Agency (SSA) is comprised of approximately 2,400 men and women working collectively and in partnership with community-based organizations, neighborhood groups and policy makers to serve the needs of the community. SSA provides services through its administration and operating departments. Administration includes Finance, Government and Community Relations, and Human Resources. SSA’s operations include Adult and Aging Services, Children and Family Services, and Workforce and Benefits Administration.

The Social Services Agency assists one out of four of Alameda County's residents. The mission of the Social Services Agency is to promote the economic and social well‑being of individuals, families, neighborhoods, and communities.

To learn more about the Alameda County Social Services Agency, please visit the website https://www.alamedasocialservices.org.

THE POSITION

Eligibility Support Clerks are often the first point of contact for those residents of Alameda County applying for or receiving cash aid, Medi‑Cal or CalFresh benefits from the Social Services Agency.

Eligibility Support Clerks’ job responsibilities include reviewing applications, responding to questions and/or referring applicants or recipients of Social Services Agency benefits programs to appropriate resources.

All Eligibility Support Clerks are required to maintain a professional and courteous manner, work effectively and accurately with minimum supervision and constant deadlines.

THE IDEAL CANDIDATE

In addition to meeting the minimum qualifications, ideal candidates will possess strong office support skills and experience, relevant computer applications knowledge and experience, as well as demonstrated success in the following areas:

Provides exceptional service to internal and external customers, face‑to‑face and on the telephone.

Communicates efficiently, orally and in writing.

Disseminates information accurately and quickly.

Assimilates and applies newly learned information on the job.

Maintains quality performance while under pressure and time constraints.

Ensures the quality and accuracy of work products.

Actively participates as a valued member of a work team.

For more information about the job classification, visit: Eligibility Support Clerk (#1132).

MINIMUM QUALIFICATIONS

Either

I

The equivalent of one year of full‑time experience in the class of Specialist Clerk I or an equivalent or higher‑level clerical class in the Alameda County service. (Non‑classified includes District Attorney’s Office, Hospital Authority, and the Consolidated Courts.)

Or

II

The equivalent of two years of full‑time clerical experience, one year of which must have included public contact.

Or

III

The equivalent of one year of full‑time experience as an Eligibility Technician, or an equivalent or higher‑level classification in the same series, in a federal, state, county or city Social Services Agency.

NOTE: The Civil Service Commission may modify the Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

The most suitably qualified candidates will possess the following competencies:

Knowledge of:

Basic math and spelling.

Alpha and numeric filing systems.

Techniques and practices for dealing with individuals from various socio‑economic and ethnic groups, in person, via telephone, and through correspondence (including contacts with irate and hostile individuals).

Modern office practices and procedures and standard office equipment operations.

Ability to:

Communicate orally and in writing.

Write and/or print legibly.

Understand and follow complex oral and written directions and procedures.

Establish and maintain cooperative relationships with clients, the general public, and co workers.

Interview to facilitate solicitation of required information.

Evaluate individual situations and make appropriate decisions.

KNOWLEDGE AND ABILITIES

Ability to:

Demonstrate interpersonal sensitivity.

Plan, organize and coordinate work independently.

Learn and utilize a variety of internal and external data systems.

Acquire a variety of computer skills within a reasonable timeframe.

Learn and apply relevant sections of legal codes, regulations and procedures.

EXAMINATION COMPONENTS

THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS:

1) A review of applicants' applications and supplemental questionnaire responses to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process.

2) Virtual Written Examination (Pass/Fail): A multiple‑choice written test that will be qualifying only.

3) Virtual Computer Skills Assessment (Pass/Fail): A data entry accuracy test that will be qualifying only.

4) Oral Panel Interview Examination (Weighted as 100% of the final examination score): If the candidate is successful in the written and typing test portions of the examination process, then the candidate will be invited to participate in an oral panel interview where they will be asked about past job experiences relating to the core competencies that successful incumbents of the job possess. The candidate who passes this portion of the exam will then be scored and put into rank order. The oral panel interview examination may also serve as the hiring interview at the discretion of the hiring authority.

CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION. We reserve the right to make changes to the announced examination components.

Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.

To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, https://hrs.alamedacountyca.gov.

RECRUITMENT AND SELECTION PLAN

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency.

Deadline for Filing: 5:00 PM Monday, November 30, 2026

Review of Minimum Qualifications: December 15, 2026

Virtual Written Examination: Week of January 5, 2027

Virtual Performance Examination: Week of February 1, 2027

Civil Service Oral Examination: Week of March 8, 2027

Notification of Results: March 24, 2027

TENTATIVE SELECTION PLAN:

Departmental Hiring Interviews: Combined Process

*If designated as a combined oral examination/hiring interview, in addition to establishing an eligibility list, the oral interviews may serve as the final selection interview for vacancies in this classification.

WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN

REASONABLE ACCOMMODATION

Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the California Fair Employment and Housing Act (FEHA), the federal Americans with Disabilities Act (ADA), and Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement no later than the recruitment filing deadline. If this is a continuous open recruitment without a filing deadline, please contact the assigned Human Resources Representative listed on the job announcement within ten (10) business days of submitting your application. Unless your disability is readily apparent (for example, you use a wheelchair and need wheelchair‑accessible spaces), Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes.

For more information regarding our Reasonable Accommodation procedures, please visit our website, https://hrs.alamedacountyca.gov.

BENEFITS

The County offers a comprehensive and competitive benefits package that affords wide‑ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many employee discount, fitness and health screening programs focused on overall wellbeing. These benefits include but are not limited to:

For your Health & Well‑Being

Medical – HMO & PPO Plans

Dental – HMO & PPO Plans

Vision or Vision Reimbursement

Share the Savings

Basic Life Insurance

Supplemental Life Insurance (with optional dependent coverage for eligible employees)

Accidental Death and Dismemberment Insurance

County Allowance Credit

Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance

Short‑Term Disability Insurance

Long‑Term Disability Insurance

Voluntary Benefits - Accident Insurance, Critical Illness, Long‑Term Care, Hospital Indemnity and Legal Services

Employee Assistance Program

For your Financial Future

Retirement Plan - (Defined Benefit Pension Plan)

Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

12 paid holidays

Floating Holidays

Vacation and sick leave accrual

Vacation purchase program

Catastrophic Sick Leave

Pet Insurance

Commuter Benefits Program

Guaranteed Ride Home

Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)

Employee Discount Program (e.g. theme parks, cell phone, etc.)

Child Care Resources

1st United Credit Union

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement.

This provides a summary of the benefits offered and can be subject to change.

EQUAL EMPLOYMENT OPPORTUNITY

Alameda County has a diverse workforce, that is representative of the communities we serve and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need.

Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non‑merit factors protected under federal, state and local law.

Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment.