Eligibility Supervisor (Remote VA)

Maximus; San Juan (PR); Remote; USD 55,000 - 60,000; Full time

Benefits offered by this job

Annual bonuses

Comprehensive insurance

401K plan

Paid time off

Wellness program

Recognition platform

Tuition reimbursement

Employee discounts

Job summary

Maximus, a leader in government and human services, seeks an Eligibility Supervisor to guide a team of HSDE Administrators in delivering accurate enrollment and eligibility processing.

You will coach, monitor quality, and ensure adherence to program policies while driving staff development and operational excellence in a fast-paced environment.

Qualifications

• Bachelor's degree in relevant field and 3 years of relevant professional experience
• Experience supporting enrollment and eligibility processes
• Strong written communication skills
• Ability to lead, coach, and support team members while promoting accountability, development, and achievement of performance goals

Responsibilities

• Supervise HSDE Administrators, providing constructive feedback and guidance to achieve and surpass individual performance objectives.
• Conduct regular monthly, annual, and ad-hoc performance reviews for the team.
• Stay updated on all data entry programs, systems, performance requirements, and Corporate/Project policies and procedures.
• Aid HSDE Administrators in data entry completion and manage escalated tasks effectively.
• Assist in conducting HSDE training sessions, ensuring team competence.
• Meet Quality Assurance (QA) and key performance metrics standards.
• Assess training needs, collaborate with Quality Assurance and Training departments to implement effective training initiatives.
• Report personnel-related issues to Human Resources and elevate anticipated problems proactively.
• Review and provide feedback on HSDE documentation and processes, ensuring compliance with established safety standards.
• Fulfill other assigned duties by Management.

Skills

Leadership

Coaching

Communication

Education

Bachelor's degree (relevant field)

Job description

Maximus is looking for an Eligibility Supervisor to support our Cover VA program by leading and developing a team of High-Speed Data Entry (HSDE) Administrators.

In this role, you will coach and evaluate staff, monitor quality and performance standards, assist with training and escalated tasks, and ensure compliance with established program policies and procedures.

The ideal candidate is an organized, results-driven leader with strong communication, coaching, and problem-solving skills and a commitment to employee development and operational excellence.

Why Maximus?

• ? Competitive Compensation - Annual bonuses based on performance included!

• ?️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

• ? Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

• ?️ Paid Time Off Package - Enjoy UTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage.

• ? Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

• ? Recognition Platform - Acknowledge and appreciate outstanding employee contributions.

• ? Tuition Reimbursement - Invest in your ongoing education and development.

• ? Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.-

? Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.

• ? Professional Development Opportunities - Participate in training programs, workshops, and conferences. smooth operation of project activities

Essential Duties and Responsibilities:

• Supervise High Speed Data Entry (HSDE) Administrators, providing constructive feedback and guidance to achieve and surpass individual performance objectives.

• Conduct regular monthly, annual, and ad-hoc performance reviews for the team.

• Stay updated on all data entry programs, systems, performance requirements, and Corporate/Project policies and procedures.

• Aid HSDE Administrators in data entry completion and manage escalated tasks effectively.

• Assist in conducting HSDE training sessions, ensuring team competence.

• Meet Quality Assurance (QA) and key performance metrics standards.

• Assess training needs, collaborate with Quality Assurance and Training departments to implement effective training initiatives.

• Report personnel-related issues to Human Resources and elevate anticipated problems proactively.

• Review and provide feedback on HSDE documentation and processes, ensuring compliance with established safety standards.

• Fulfill other assigned duties by Management.

Minimum Requirements

'- Bachelors degree in relevant field of study and 3 years of relevant professional experience required, or equivalent combination of education and experience.

'- Demonstrates experience supporting enrollment and eligibility processes.

• Strong written communication skills with the ability to prepare clear, accurate, and professional correspondence.

• Demonstrates ability to lead, coach, and support team members while promoting accountability, development, and achievement of performance goals.

• This is a full-time position with 8-hour workdays, Monday-Friday. Training and work schedules will fall within the hours of 8:00 AM-5:00 PM ET.

Preferred Skills and Qualifications

• Minimum 3 years of leadership experience.

• Communication, coaching, and problem-solving skills.

Home Office Requirements

• Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net).

• Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.

• Must currently and permanently reside in the Continental US.

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$55,000

Maximum Salary

$60,000