Eligibility Supervisor

CalHR; Alturas (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

CalHR seeks an Eligibility Supervisor to lead a unit in Modoc County, overseeing eligibility determinations for multiple public assistance programs. The role emphasizes supervisory duties, training, performance management, and ensuring accurate, timely decisions.

The position requires experience in eligibility work, ability to interpret complex rules, and effective communication with clients and staff. In-person work is required in Alturas, CA with no telework option.

Qualifications

• One year full-time experience in an Eligibility Specialist III, Integrated Case Worker III, or comparable position.
• Experience supervising a unit and assigning workload to staff.
• Ability to interpret policies and apply rules to eligibility determinations.
• Experience communicating with clients and staff regarding complex rules.

Responsibilities

• Plans, assigns, supervises and reviews the work of a unit of employees determining eligibility for public assistance programs.
• Selects, trains, evaluates and disciplines subordinate staff.
• Provides direction on policy implementation and procedures.
• Conducts conferences to discuss rules, regulations and policies with staff and clients.
• Interprets information on forms to assist with eligibility determination.
• Represents the department in meetings and studies as assigned.
• Maintains confidentiality in client communications.
• Ensures timely processing and equitable caseloads.

Skills

Supervisory experience

Policy interpretation

Investigation interviewing

Customer service

Computer literacy

Team coordination

Tools

Microsoft Office

Job description

THIS IS NOT A “REMOTE WORK” or “TELEWORKING” POSITION. THIS POSITION IS LOCATED IN MODOC COUNTY, CA.

Job Location: Alturas, CA
Attendance: In-person only (No teleworking or remote work)
Interviews: Conducted in person

The Eligibility Supervisor is the first-line supervisory classification in the Eligibility Specialist series. The main function of this level is to provide supervisory, administrative and technical support to an eligibility work unit engaged in determining initial and continuing eligibility for multiple public assistance programs. Incumbents are responsible for planning and scheduling work assignments and ensuring adequate coverage and equitable caseloads/workload among staff members; identifying staff training needs; and conducting performance evaluations and recommending disciplinary measures. Incumbents analyze cases to ensure accuracy of decisions and timeliness of processing. Eligibility Supervisors assist with difficult program cases and make final processing decisions in relation to such cases. Incumbents assist in program development and management and perform related work as required. Most working supervisors also spend a substantial portion of their time performing the most difficult and complex work of the section or unit; and perform other specialized assignments.

This classification differs from the Eligibility Specialist III in that the former operates in full supervisory capacity and the latter is responsible for lead worker duties and/or managing specialized tasks or caseloads.

SUPERVISION EXERCISED AND RECEIVED

Incumbents in the Eligibility Supervisor classification generally receive direct supervision from a Program Manager or other designated manager. Eligibility Supervisors provide direct supervision to a unit of Eligibility Specialists. Supervision may also include incumbents in other classes (e.g., Office Assistant, Integrated Case Worker, or a similar class).

SALARY INFORMATION

New Modoc County employees generally start at the beginning of the salary range. The salary range includes 10 steps (A–J), with employees typically starting at Step A and moving to Step B upon completion of a successful one-year probationary period. Each year thereafter, with successful performance, employees move to the next step through Step F. Steps G through J occur every five years. Each step represents a 5% increase. Posted salary range reflects Steps A-F.

• Plans, assigns, supervises and reviews the work of a unit of employees determining eligibility of applicants and recipients for public assistance programs
• Selects, trains, evaluates and disciplines subordinate staff
• Provides direction to staff on implementation of policy and procedures
• Holds individual and group conferences to discuss or interpret rules, regulations and policies
• Confers with workers regarding discrepancies in the system
• Determines need for training and oversight and provides appropriate training and direction
• Reviews and interprets information provided on a variety of forms both by the client and third parties to assist with eligibility determination
• Evaluates clients for and answers questions on Advanced Payment Tax Credits (APTC) related to health care reform
• Explains a variety of plan options, costs and individual plan features through Covered California
• Troubleshoots task and/or case issues to determine appropriate resolution of problems, involving Help Desk as needed, or may perform Help Desk functions
• Communicates both orally and in writing with clients and others related to the initial and ongoing eligibility determination while maintaining confidentiality
• Responds to questions and complaints of clients in person, by telephone, mail and/or email communication
• Identifies suspected fraud and makes referrals for investigation
• Represents the department at meetings, attends conferences and participates in studies, system testing and design and research projects as assigned
• Interviews complainants and addresses performance and personnel problems
• Participates in special projects, studies, work assignments and committees
• Receives and prepares correspondence and required reports relating to unit activity and other matters
• Performs related duties as assigned

EMPLOYMENT STANDARDS

Knowledge of:

• General goals and purpose of public social services programs
• Laws, rules, regulations, policies and procedures governing eligibility for diverse public assistance programs and related case administrative techniques
• Methods and techniques of conducting an investigative interview and information gathering
• Resources available to obtain and verify information concerning eligibility
• Supervisory and staff development techniques and practices, including progressive discipline and labor relations
• Computer terminology and computer keyboard arrangement
• Modern office practices, methods and procedures
• Record keeping practices and procedures
• Principles of mathematical calculations
• Intricacies of health insurance plans and medical health plan options and associated terminology
• Regulations and rules regarding household filing status related to the Affordable Care Act
• Cultural and human behavior, including knowledge of self, to interact effectively with clients and staff
• Principles and practices of effective customer service
• Structure and content of the English language including the meaning and spelling of words, rules of composition and grammar
• Modern equipment and communication tools used for business functions and program, project and task coordination
• Computers and software programs (e.g.. Microsoft software applications) to conduct research, assess information and/or prepare documentation

Ability to:

• Exercise sound judgment when organizing, directing and prioritizing unit activities
• Select, train, supervise, evaluate and discipline subordinate staff
• Evaluate and make appropriate recommendations and corrections on selected cases
• Determine appropriate course of action in emergency situations
• Make referrals to appropriate agencies and social service programs
• Detect and evaluate potential fraudulent situations
• Apply the policies, procedures and programs of the County Social Services Department
• Apply the laws, rules and regulations governing eligibility and grant determination for multiple public assistance programs and the case administration of these programs
• Identify available resources, and communicate with others to obtain and verify information concerning eligibility
• Use fact-finding techniques and perform in-depth and interactive interviewing
• Analyze and interpret written numerical and verbal data from various sources
• Utilize multiple electronic information social services systems and analyze and interpret such information
• Enter data accurately into a computerized system
• Navigate through computer screens and effectively use computer systems, software applications and modern business equipment to perform a variety of work tasks
• Identify when computer output is incorrect and make corrections
• Plan and organize workload to ensure staff's work is completed in accordance with regulations relating to eligibility and timeliness
• Function effectively in a system with strict deadlines and constant changes
• Read, understand, apply and explain complicated and detailed correspondence and reports, regulations and policy directives
• Perform a variety of mathematical computations accurately and rapidly
• Prepare clear, concise and accurate records and reports
• Explain complex rules and programs so they can be understood by people of diverse socio-economic, cultural and educational backgrounds
• Gather, record and correctly evaluate IRS tax filing data, income and additional necessary information required for the determination of eligibility for one or more programs
• Explain health insurance plan options and plan details available to clients through the Affordable Care Act
• Review a variety of tax documents to obtain needed household filing information
• Explain health care reform tax credit implications to clients
• Refer clients to other community services as needed
• Assess and manage difficult and hostile persons or situations; or call for intervention when appropriate
• Interact with people, in a courteous manner, both in person, on the telephone, by mail or email communication
• Work in a fast-paced, professional office environment and prioritize a wide range of duties with varying time requirements to ensure timely completion
• Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax
• Establish and maintain cooperative working relationships with the public and staff
• Follow written and oral directions and instructions

ELIGIBILITY SUPERVISOR

One (1) year full-time experience in an Eligibility Specialist III, Integrated Case Worker III, or Employment and Training Worker III classification in an Interagency Merit System (IMS) County;

Four (4) years of full-time experience determining eligibility for public assistance programs or providing employment services in a public human services agency.

This position is full-time at 37.5 hours per week.

Position may require pre-employment drug testing, physical and fingerprinting for a background investigation.

Government agencies accessing US government information, which include federal tax information must ensure that background investigation requirements for all agency employees and contractors that have access to federal tax information are consistent to the IRS background investigation requirements for access to federal tax information. A background check may be required if the position requires access to these types of records. Background requirements consist of three components which include, fingerprinting, citizenship verification and local law enforcement checks. State agencies must conduct investigation during time of hire and ensure a reinvestigation is conducted 5 years from the date of the previous background investigation for each employee that has access to federal tax information.

EXAMINATION INFORMATION

TRAINING & EXPERIENCE EXAMINATION – WEIGHTED 100%

The Training & Experience Examination is designed to elicit a range of specific information regarding each candidate’s knowledge, skill, abilities, and potential to effectively perform the duties relative to the classification. Responses to the questionnaire will be assessed based on pre-determined rating criteria. All applicants must complete the entire examination to receive a score. In order to obtain a position on the eligible list, candidates must receive a minimum rating of 70% on the examination.

ELIGIBLE LIST INFORMATION

A departmental open eligible list will be established for the county of Modoc. The list will be utilized for 12 months after it is established unless the needs of the service and conditions of the list warrant a change in this period.

RETEST PERIOD

Once you have taken the examination, you may not retest for SIX (6) MONTHS from the established eligibility date.

SPECIAL TEST ARRANGEMENTS

Special testing arrangements may be made to accommodate applicants for disability, military, or religious reasons. Documentation from medical, military, school or church officials outlining the accommodation request must be received by our office a minimum of five business days prior to a scheduled examination.

EDUCATION DOCUMENTS

If you are using education to meet the minimum qualifications, you must attach your transcripts to your application. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be unofficial; official transcripts may be required upon appointment. Please redact birthdates and social security numbers.

GENERAL INFORMATION

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for visa sponsorship by the start date of employment.

MSS reserves the right to revise the examination plan to better meet the needs of the recruitment if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service laws and rules and all competitors will be notified.

Your performance in this examination will be rated against predetermined rating criteria. All competitors who pass will be added to the eligible list. Meeting the entry requirements does not assure success in the examination or placement on the eligible list.

General Qualifications

Applicants must possess essential personal qualifications including integrity, initiative, dependability, good judgement, the ability to work cooperatively with others, and a state of health consistent with the ability to perform the assigned duties of the class. A medical examination may be required. As part of the hiring process, a background investigation may be required.

EQUAL EMPLOYMENT OPPORTUNITY

The Merit System Services program is committed to equal employment opportunity for all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

ABOUT MODOC COUNTY

Modoc County is a geographically diverse area in the northeastern corner of California and borders both Oregon and Nevada. The City of Alturas is the county seat and the only incorporated city in the County. Federal land comprises much of Modoc County, with employees from the US Forest Service, Bureau of Land Management, National Park Service, Bureau of Indian Affairs, and the US Fish and Wildlife Service assigned there. These federal operations account for a significant part of the County’s economy. Modoc County is home to the Medicine Lake Highlands, which is the largest shield volcano on the US West Coast. You’ll also find areas of lava flows, cinder cones, juniper flats, pine forests, and seasonal lakes, nearly one million acres of the Modoc National Forest, as well as hot springs and lava caves, which are common to the area, and geothermal energy resources.