Eligibility Supervisor

County of Orange; Santa Ana (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

County of Orange's Social Services Agency is recruiting an Eligibility Supervisor to oversee staff who determine initial and continuing eligibility for programs such as Medi-Cal, CalFresh, CalWORKs, and Foster Care.

The selected candidate will plan, assign, and supervise Eligibility Technicians, monitor performance, prepare reports, and resolve client issues while maintaining confidentiality and ensuring accurate, timely service delivery.

Qualifications

• Knowledge of eligibility determination processes for public assistance programs.
• Experience supervising teams in a social services setting.
• Proficient in preparing reports and statistics.

Responsibilities

• Plan, assign and supervise the work of Eligibility Technicians responsible for making eligibility determinations and issuing appropriate Federal/State/County benefits.
• Monitor and evaluate the work performance of subordinate staff, prepare performance evaluations; identify and assist in resolving performance deficiencies; and recommend disciplinary action, when appropriate.
• Prepare accurate reports, statistics, records and correspondence; participate in studies or research projects as assigned.
• Assist staff in identifying client problems, which require mandated social services or referral to other resources.
• Research and resolve client complaints and/or case inconsistencies.

Skills

Social Services

MS Office

Supervision

Communication

Tools

MEDS

OnBase

Workload Management System

Job description

ELIGIBILITY SUPERVISOR

Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization.

OPEN TO THE PUBLIC

This recruitment will establish an open eligible list that will be used to fill current and future Eligibility Supervisor positions. The eligible list established may also be used to fill positions in similar and/or lower classifications throughout the County of Orange.

DEADLINE TO APPLY

This recruitment will be open for a minimum of five (5) business days and will close on WEDNESDAY, SEPTEMBER 09, 2026, at 11:59 P.M. (PST).

SOCIAL SERVICES AGENCY

County of Orange, Social Services Agency is composed of four business divisions: Assistance Programs; Children and Family Services; Family Self-Sufficiency & Adult Services and Administrative Services; and over 4,300 dedicated employees, providing human services to an average of one in three Orange County residents. Our mission is to deliver quality services that are accessible and responsive to the community, encourage personal responsibility, strengthen individuals, preserve families, and protect vulnerable adults and children.

THE OPPORTUNITY

Eligibility Supervisors (ES) are responsible for planning, organizing, and supervising the work of staff who determine initial and/or continuing eligibility for one or more benefit assistance programs which include but are not limited to: Medi-Cal, CalFresh (formerly Food Stamps), CalWORKs, Foster Care, and /or General Relief. The ES also performs specialized job functions such as Computer Support Liaison, Eligibility Systems Liaison, and other duties as assigned.

Responsibilities and duties for this position include, but are not limited to, the following:

• Plan, assign and supervise the work of Eligibility Technicians responsible for making eligibility determinations and issuing appropriate Federal/State/County benefits.
• Monitor and evaluate the work performance of subordinate staff, prepare performance evaluations; identify and assist in resolving performance deficiencies; and recommend disciplinary action, when appropriate.
• Prepare accurate reports, statistics, records and correspondence; participate in studies or research projects as assigned.
• Assist staff in identifying client problems, which require mandated social services or referral to other resources.
• Research and resolve client complaints and/or case inconsistencies.

CORE COMPETENCIES

The ideal candidate will demonstrate the following core competencies:

Technical Knowledge | Technical Experience

• Possess thorough knowledge of Social Services programs
• Read, understand, interpret and apply Federal/State/County policies and procedures
• Prepare accurate reports, statistics, records and correspondence
• Analyze and research assigned projects
• Proficient in MS Office Suite, including Word, Excel, and Outlook

Supervision | Leadership Skills

• Has working knowledge of principles and techniques of effective supervision
• Brings accountability to team of staff
• Motivates and creates supportive working environment
• Delegates and manages staff workload
• Sets performance standards, evaluates staff work performance, and provides timely feedbackGuides and directs staff to enhance team participation and work development
• Maintains confidentiality of all information and documentation
• Works with major systems such as MEDS, OnBase, and Workload Management System.

Conflict Resolution

• Manages and resolves disagreements to minimize negative impact within the team
• Possesses ability to handle conflict to improve team’s productivity

Critical Thinking

• Operates effectively in a demanding environment
• Adapts to changes according to the evolving needs of the populations served and in accordance with Federal, State and County policy and operations
• Defines problems, analyzes data, and recommends alternatives for problem resolution

Oral | Written Communication

• Composes clear, concise, and comprehensive reports and other written documents
• Motivates and engages staff through effective communication
• Demonstrates effective oral and written communication in working with individuals, families, groups, organizations, communities, and colleagues
• Listens effectively and presents ideas and complex materials clearly, concisely, and logically
• Encourages open and productive communication
• Composes performance evaluations to accurately capture employee’s performance for his/her evaluation period
• Prepares and delivers oral presentations and written communications regarding program/policy updates, operations, productivity, performance, and special initiatives to staff, management, and stakeholders
• Demonstrates effective public speaking and presentation skills by communicating information clearly and confidently to groups of varying sizes

Teamwork | Collaboration

• Establishes and maintains good working relationships with peers, colleagues, supervisors, managers, other County agencies, vendors, community partners and the public
• Interacts professionally, respectfully, and responsibly with clients and families, County employees, partner agencies, and the community
• Effectively employs cultural diversity competence when communicating with internal and external customers

MINIMUM QUALIFICATIONS

Veterans Employment Preference

The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings.

REASONABLE ACCOMMODATION

The County of Orange is committed to providing reasonable accommodations to qualified individuals with disabilities. Individuals who require a reasonable accommodation during the application or selection process should notify the recruiter listed on the job posting as soon as possible. Documentation supporting the accommodation request may be required.

EMAIL NOTIFICATION

Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.

NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com.

Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply.