Assessment Technician Trainee

County of Orange; Santa Ana (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

County of Orange seeks an Assessment Technician Trainee to join the Assessor’s Office. The successful candidate will start in a training class and progress toward higher levels while handling routine assessment tasks and extensive public contact.

Incumbents work under a non-permanent one-year training system, with promotion to Assessment Technician II expected within a year or separation from County employment. Strong data collection, policy knowledge, and public service are essential.

Qualifications

• Foreign degrees require evaluation of U.S. equivalency by a NACES member agency.
• Basic numeracy and data interpretation skills.
• Strong written and verbal communication abilities.

Responsibilities

• Explain and carry out existing assessment policies and procedures.
• Inspect property and collect data for market appraisal.
• Generate reports and assist with data analysis.
• Review values, costs, incomes, and other declarations.
• Research title transfers.

Skills

Customer service

Data collection

Communication

Problem solving

Interpersonal skills

Tools

MS Office

CRM systems

Job description

Assessment Technician Trainee

OPEN TO THE PUBLIC

This recruitment will establish an open eligible list that will be used to fill current and future Assessment Technician Trainee positions. The eligible list established may also be used to fill positions in similar and/or lower classifications throughout the County of Orange.

DEADLINE TO APPLY

This recruitment will be open for a minimum of five (5) business days and will close on Friday, September 11, 2026, at 11:59 P.M. (PST).

THE OFFICE OF THE ASSESSOR

The Assessor’s Office values all legally assessable property with uniformity and impartiality, producing property tax assessment rolls in accordance with the laws of the State of California. The Assessor staff help Business, Real and Personal Property owners understand their property valuations and apply exclusions and exemptions as allowed by property tax law.

THE OPPORTUNITY

The Assessment Technician Trainee is the entry-level training class in the Assessment Technician series designed to prepare employees for advancement to Assessment Technician II. Initially working alongside journey-level staff, trainees progressively take on routine assessment assignments independently, subject to review.

This position operates on a non-permanent, one-year "up or out" training system. Within one (1) year of employment, incumbents must qualify for promotion to Assessment Technician II or be released from County employment.

Incumbents perform technical assessment work and maintain extensive public contact to provide property valuation information and services to the public. Additional duties include but are not limited to:

• Explaining and carrying out existing assessment policies and procedures
• Inspecting property and collecting data for the market appraisal of property
• Generating reports and assisting with data analysis
• Performing a wide variety of support functions such as checking and reviewing value, cost, income, and other declarations
• Computing value of real and personal property
• Researching title transfers

CORE COMPETENCIES

In addition to the minimum qualifications, the ideal candidate brings a well-rounded professional background in the following competencies:

Technical Knowledge | Technical Experience

• Operating modern office, branch, or retail systems, multi-line phone networks, email platforms, and web-based support tools.
• Interacting with clients across phone, email, and in-person channels to provide service information, process orders, manage accounts, and resolve complaints.

Problem Solving | Analytical Skills

• Diagnosing, researching, and resolving complex or technical customer issues efficiently.
• Managing competing priorities and dynamic workflows in a fast-paced environment.
• Applying basic mathematics and spatial design layouts to practical workplace scenarios.

Relationship Building | Interpersonal Skills

• De-escalating confrontational situations and communicating with tact and diplomacy across diverse backgrounds.
• Collaborating with public and private partner agencies to deliver high-quality community support.

Oral | Written Communication Skills

• Responding promptly, professionally, and courteously to customer service requests.
• Gathering customer feedback and translating insights into operational improvements.
• Utilizing appropriate grammar and professional writing principles for clear, accurate communication.

MINIMUM QUALIFICATIONS

NOTE:Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credential Evaluation Services (N.A.C.E.S.).

RECRUITMENT PROCESS

Applicants who have demonstrated meeting the minimum and/or desirable qualifications based on their responses to the supplemental question(s) will be invited to participate in one or more job-related assessments.

Application Screening (Refer/Non-Refer)

Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step.

Online Assessment (Un-proctored, Weighted 100%)

Applicants who meet desirable qualifications will be invited to participate in one or more job related assessments. Applicants will be notified of their test date and access code, if applicable.

Only the most qualified candidates will move forward to the next step in the recruitment process or will be placed on the eligible list.

Application Screening by Human Resources Services (HRS):

After the assessment is completed, applications will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only the names of candidates whose qualifications were verified will be referred to the next step regardless of their score on the assessment.

Eligible List

Once the candidates’ application screening has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.

Based on the County's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedures.

Veterans Employment Preference

The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings.

REASONABLE ACCOMMODATION

The County of Orange is committed to providing reasonable accommodations to qualified individuals with disabilities. Individuals who require a reasonable accommodation during the application or selection process should notify the recruiter listed on the job posting as soon as possible. Documentation supporting the accommodation request may be required.

EMAIL NOTIFICATION

Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.

NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com". If your email address should change, please update your profile at www.governmentjobs.com.

FREQUENTLY ASKED QUESTIONS

For specific information pertaining to this recruitment, contact Omar Ghazi at [e-mail].

Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply.